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Who is a Airline ticketing agent?
“Air transport is just a glorified bus operation.” ~ Michael O’Leary
If you are travelling by flight, the first thing you will need is tickets or the reservations of your seats. When you enter the airport the first thing you will look for is the Airline Ticketing Agent who will help you out with everything from ticket reservations to giving information about flight timings and seats.
Airline Ticketing Agent is a professional who is responsible for booking flight tickets and managing the reservations of customers. He or she sometimes is also known as a Customer service specialist.
A career as an Airline Ticketing Agent requires assisting travellers with a variety of responsibilities relating to their travel arrangements such as booking reservations, checking bags, and providing information on flight times and destinations. In this article, we will discuss, how to become an Airline ticketing agent in India, skills, eligibility and job description.
Airline ticketing agent in a Nutshell
A career as an Airline Ticketing Agent is a professional who works at an airline's ticket or baggage counter. He or she manages the sale of airline tickets, handles the changes in reservations, and offers information on boarding an aircraft, even unfavourable news like flight delays and cancellations.
A career as an Airline Ticketing Agent is a great career option for students who are interested in the aviation industry. An Airline Ticketing Agent is on the front lines of the airline and is required to welcome or interact with the passengers at the airport.
Quick Facts for Airline ticketing agent
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Industry
Aviation
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Suitable for
Male, Female
There is no gender prejudice in the profession of Airline Ticketing Agent. This career in India is open to both men and women as well as any other gender. Every gender has an equal chance to become an airline ticketing agent.
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Any special needs
Yes
Everyone, even those with special needs, has the same prospects in a career as an Airline Ticketing Agent. Physically disabled people are also eligible for this position if he or she is motivated enough to pursue it and can meet the demands of the job profile.
It is usually a desk job but it also demands an Airline Ticketing Agent to stand for longer periods, therefore, an individual who cannot stand or have a disability issue with his or her legs is not suitable for this job role.
Table of Contents for Airline ticketing agent
What is the role of Airline ticketing agent?
An Airline Ticketing Agent is a professional who is responsible for helping airline customers with their baggage checking, assigning seats, and lifting bigger bags on the belt behind the counter. He or she is responsible for handling tickets, alterations, cancellations, and providing flight timings information.
The Airline Ticketing Agent roles and responsibilities include handling key operations like data entry, payment, collection and verification. He or she uses computers to provide customer service to the passengers.
Managing and handling passengers
The role of the Airline Ticketing Agent is to handle and manage the passengers helping them with the tickets, alterations, cancellations, and providing flight timings information. He or she also works as an additional ticket collector who works at the gate helping passengers with their processing and boarding.
Tickets Reservation
The Airline Ticketing Agent roles and responsibilities are to book the flights and reserve seats. He or she is responsible for checking baggage, reserving tickets, and providing flight and destination details.
Data collection and verification
The Airline Ticketing Agent job description includes handling crucial procedures including data input, payment, collection, and verification. To serve the passenger's needs, he or she makes use of computers.
Types of a Airline ticketing agent
There are a wide variety of Airline Ticketing Agent career options. In this section, we have discussed some of the types of Airline Ticketing Agents or careers related to it.
Travel Agent: A career as a Travel Agent is a professional who is responsible for making travel arrangements, managing customers, planning tour packages, budgeting, booking travel, hotels, airlines, and rental cars, describing customs and traditions, and making alternative arrangements.
Travel Planner: A career as a Travel Planner is a professional who is responsible for designing travel packages and arrangements as per the client's needs. He or she is responsible for advising the clients on the various packages including transportation, accommodation, flights and hotels.
What is the workplace/work environment of Airline ticketing agent like?
The work environment of an Airline Ticketing Agent is shift-based and is usually hectic when in an entry-level job role. A career as an Airline Ticketing Agent requires communicating or interacting with customers or passengers directly.
Airline Ticketing Agent needs to work at an airport ticket counter and some also at the gates. He or she needs to assist the passengers with their luggage, ticketing, reservations, seat assignments, and flight schedules.
Does Airline ticketing agent require travelling?
Likely
A career as an airline ticketing agent may not need to travel. He or she mostly works at the same place, same airports, or the companies.
Overtime Details
Depending on the airline's policies, ticket agents must be able to work a variety of hours and schedules, including evenings, weekends, holidays, and occasional overtime.
Weekly Hours of Work
Min 40 Hours
A career as an airline ticketing agent needs to work for a minimum of 40 hours a week or in certain shifts either for weeks or months or work according to the fixed shifts.
How to become a Airline ticketing agent?
Steps to become a Airline ticketing agent
If you are interested in the travel industry and are passionate enough to handle customers and their queries and book and sell flight tickets then a career as an Airline Ticketing Agent is the best option for you.
If you want to assist passengers with their luggage checking and assigning seats and looking for the details on how to become an Airline Ticketing Agent in India below we have provided steps for you.
What are the skills and qualities required to become a/an Airline ticketing agent?
In this article, we have discussed how to become an Airline Ticketing Agent in India. We have listed below some of the Airline Ticketing Agent skills which are needed for students who want to opt for this career.
Customer Service: The Airline Ticketing Agent must have excellent customer service skills. As he or she will be handling reservations and tickets of the customers or passengers.
Computer Skill: The Airline Ticketing Agent must know how to use computer systems or any operating system he or she needs to operate.
Communication Skills: An Airline Ticketing Agent must have a strong command of language as he or she is required to communicate with customers or passengers about flight details, baggage, trips or reservations, or tickets.
Which certifications and internships can be helpful in becoming Airline ticketing agent?
Here, we have mentioned some of the certifications that are required for a career as an Airline ticketing agent.
What is the job outlook for Airline ticketing agent?
Airline Ticketing Agent jobs are highly available and are highly paid and rewarded jobs. Airline Ticketing Agent works in locations other than the airport. He or she is also an additional ticket collector who works at the gate. The number of ticket agents employed by the airline will determine where they are located.
The responsibility of caring for travellers who require special assistance is done by the ticket agent. Candidates can find an Airline Ticketing Agent vacancy in the aviation industry, travel agencies and others, he or she can apply for a private or public company.
An Airline Ticketing Agent has the future scope to become a customer service manager and also a travel agent who plans a trip for their passengers. Many top companies such as Indigo Airlines, Air India, Indira Gandhi International Airport, Emirates, and Airport Authority of India are providing Airline Ticketing Agent jobs. Therefore there is a lot of scope for this career in India or all over the world.
Frequently Asked Questions for Airline ticketing agent
Que. What is the qualification for air ticketing?
Ans.The qualification for air ticketing is completing 10+2 and then you can apply for a diploma in Airfare and Ticketing Management.
Que. What is the salary for air ticketing?
Ans.The average salary for an Airline Ticket Agent in India is Rs 292970 in 2023.
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