How to Become a Airline ticketing agent

- Salary, Qualification, Skills, Role and Responsibilities

Who is a Airline ticketing agent?

“Air transport is just a glorified bus operation.” ~ Michael O’Leary

If you are travelling by flight, the first thing you will need is tickets or the reservations of your seats. When you enter the airport the first thing you will look for is the Airline Ticketing Agent who will help you out with everything from ticket reservations to giving information about flight timings and seats.

Airline Ticketing Agent is a professional who is responsible for booking flight tickets and managing the reservations of customers. He or she sometimes is also known as a Customer service specialist.

A career as an Airline Ticketing Agent requires assisting travellers with a variety of responsibilities relating to their travel arrangements such as booking reservations, checking bags, and providing information on flight times and destinations. In this article, we will discuss, how to become an Airline ticketing agent in India, skills, eligibility and job description.

Airline ticketing agent in a Nutshell

A career as an Airline Ticketing Agent is a professional who works at an airline's ticket or baggage counter. He or she manages the sale of airline tickets, handles the changes in reservations, and offers information on boarding an aircraft, even unfavourable news like flight delays and cancellations.

A career as an Airline Ticketing Agent is a great career option for students who are interested in the aviation industry. An Airline Ticketing Agent is on the front lines of the airline and is required to welcome or interact with the passengers at the airport.

Quick Facts for Airline ticketing agent

Industry
Aviation
Suitable for
Male, Female

There is no gender prejudice in the profession of Airline Ticketing Agent. This career in India is open to both men and women as well as any other gender. Every gender has an equal chance to become an airline ticketing agent.
Any special needs
Yes

Everyone, even those with special needs, has the same prospects in a career as an Airline Ticketing Agent. Physically disabled people are also eligible for this position if he or she is motivated enough to pursue it and can meet the demands of the job profile.
It is usually a desk job but it also demands an Airline Ticketing Agent to stand for longer periods, therefore, an individual who cannot stand or have a disability issue with his or her legs is not suitable for this job role.

Table of Contents for Airline ticketing agent

What is the role of Airline ticketing agent?

Types of a Airline ticketing agent

What is the workplace/work environment of Airline ticketing agent like?

How to become a Airline ticketing agent?

What are the skills and qualities required to become a/an Airline ticketing agent?

Which certifications and internships can be helpful in becoming Airline ticketing agent?

What is the job outlook for Airline ticketing agent?

Frequently Asked Questions for Airline ticketing agent

What is the role of Airline ticketing agent?

An Airline Ticketing Agent is a professional who is responsible for helping airline customers with their baggage checking, assigning seats, and lifting bigger bags on the belt behind the counter. He or she is responsible for handling tickets, alterations, cancellations, and providing flight timings information.

The Airline Ticketing Agent roles and responsibilities include handling key operations like data entry, payment, collection and verification. He or she uses computers to provide customer service to the passengers.

Managing and handling passengers

The role of the Airline Ticketing Agent is to handle and manage the passengers helping them with the tickets, alterations, cancellations, and providing flight timings information. He or she also works as an additional ticket collector who works at the gate helping passengers with their processing and boarding.

Tickets Reservation

The Airline Ticketing Agent roles and responsibilities are to book the flights and reserve seats. He or she is responsible for checking baggage, reserving tickets, and providing flight and destination details.

Data collection and verification

The Airline Ticketing Agent job description includes handling crucial procedures including data input, payment, collection, and verification. To serve the passenger's needs, he or she makes use of computers.

Types of a Airline ticketing agent

There are a wide variety of Airline Ticketing Agent career options. In this section, we have discussed some of the types of Airline Ticketing Agents or careers related to it.

Travel Agent: A career as a Travel Agent is a professional who is responsible for making travel arrangements, managing customers, planning tour packages, budgeting, booking travel, hotels, airlines, and rental cars, describing customs and traditions, and making alternative arrangements.

Travel Planner: A career as a Travel Planner is a professional who is responsible for designing travel packages and arrangements as per the client's needs. He or she is responsible for advising the clients on the various packages including transportation, accommodation, flights and hotels.

What is the workplace/work environment of Airline ticketing agent like?

The work environment of an Airline Ticketing Agent is shift-based and is usually hectic when in an entry-level job role. A career as an Airline Ticketing Agent requires communicating or interacting with customers or passengers directly.

Airline Ticketing Agent needs to work at an airport ticket counter and some also at the gates. He or she needs to assist the passengers with their luggage, ticketing, reservations, seat assignments, and flight schedules.

Does Airline ticketing agent require travelling?

Likely

A career as an airline ticketing agent may not need to travel. He or she mostly works at the same place, same airports, or the companies.

Overtime Details

Depending on the airline's policies, ticket agents must be able to work a variety of hours and schedules, including evenings, weekends, holidays, and occasional overtime.

Weekly Hours of Work

Min 40 Hours

A career as an airline ticketing agent needs to work for a minimum of 40 hours a week or in certain shifts either for weeks or months or work according to the fixed shifts.

How to become a Airline ticketing agent?

Steps to become a Airline ticketing agent

If you are interested in the travel industry and are passionate enough to handle customers and their queries and book and sell flight tickets then a career as an Airline Ticketing Agent is the best option for you.

If you want to assist passengers with their luggage checking and assigning seats and looking for the details on how to become an Airline Ticketing Agent in India below we have provided steps for you.

Identifying the Skills
Enrol in Formal Training/Course
Certification Courses
Build a Strong Resume
Gain Experience
Get Licence from Directorate General of Civil Aviation (DGCA)
Apply for a Job and Begin your Career

01 Step

Identifying the Skills

To become an Airline Ticketing Agent you are required to possess some related skills. In this section, we have provided Airline Ticketing Agent skills both soft and hard skills.

Some of the Airline Ticketing Agent's soft skills are:

Communication Skills
Attention to Detail
Positive Attitude
Patience
Negotiation
Teamwork
Time Management Skills
Organisational Skills
Customer Management

Some of the hard skills of the Airline Ticketing Agent are:

Safety Measures
Sales of Tickets
Reservations Agent Skills
Consumer Assistance Skills
Audio-Visual Systems Skills
Seat Assignment Skills
Global Distribution Systems (GDS)

02 Step

Enrol in Formal Training/Course

If you want to become an Airline Ticketing Agent, you must have at least 10+2 education. A bachelor's degree is not a compulsion in many cases but a bachelor’s degree in travel and tourism, business or marketing or a related field can increase your chances of getting hired.

You can also pursue diploma courses or certification courses provided by some of the popular Airlines in India to become an Airline Ticketing Agent. Below we have provided Airline Ticketing Agent qualifications which include diploma, UG and PG entrance examinations, and bachelor's and master’s degrees.

Entrance Examinations

Diploma Programmes

Diploma in Travel and Tourism Management
Diploma in Airline Ticketing
Diploma in International Travel, Tourism and Hospitality Management
Diploma in Airfare and Ticketing Management

Bachelor’s Degree Programmes

B.B.A in Hospitality, Travel and Tourism
B.Sc in Airlines and Airport Management
B.T.T.M (Bachelor of Tourism and Travel Management)
B.Com in Tourism and Travel Management
B.Sc in Hospitality and Travel

Master’s Degree Programmes

M.B.A in Hospitality, Travel and Tourism
M.Sc in Airlines and Airport Management
M.T.T.M. Master of Tourism and Travel Management
M.T.A (Master of Tourism Administration)
M.A in Travel and Tourism

03 Step

Certification Courses

You can apply for a travel and tourism course that includes training in airline ticketing systems and procedures. Some institutes in India offer courses specifically for training people to become Airline Ticketing Agents. Below we have mentioned some of them.

CATM Certificate in Air Ticketing Management by India Travel and Tourism Institute (I.T.T.I)
Airline Ticketing Course in Udaipur by Airwing Aviation Academy
Airline Ticketing or Reservation Course by Udemy
Travel and Airline Ticketing by Indira Gandhi Institute of Aeronautics (IGIA)
GDS Fares & Ticketing by Akbar Academy of Airline Studies
Airport Ground Services by Frankfinn
Cabin Crew, Airport Management and Reservation by Airborne Air Hostess Academy

04 Step

Build a Strong Resume

When you have pursued your degree or certification course, you can start creating a resume that will display your skills, education, and interests.

05 Step

Gain Experience

You must gain experience to become an Airline Ticketing Agent. You can apply for internship opportunities on various job portals such as Internshala, Naukri, Linkedin, Monster, Indeed and Placement India.

You can apply for a customer service representative or a sales agent in a travel agency job that will help you gain experience and knowledge in the travel industry and develop your communication and customer skills.

06 Step

Get Licence from Directorate General of Civil Aviation (DGCA)

Ticket Agents in Airlines must obtain a license from the Directorate General of Civil Aviation (DGCA) to sell airline tickets. The DGCA examines that you are required to pass to obtain the license. This exam tests your knowledge in the field of airline industry, ticketing procedures, and reservation systems.

07 Step

Apply for a Job and Begin your Career

Once you have passed the examination and received the license from the DGCA you can begin finding jobs in the travel industry such as airlines and travel agencies. You can apply for jobs online or can directly visit the travel agencies.

What are the skills and qualities required to become a/an Airline ticketing agent?

Communication skills
Computer skills
Customer service

In this article, we have discussed how to become an Airline Ticketing Agent in India. We have listed below some of the Airline Ticketing Agent skills which are needed for students who want to opt for this career.

Customer Service: The Airline Ticketing Agent must have excellent customer service skills. As he or she will be handling reservations and tickets of the customers or passengers.

Computer Skill: The Airline Ticketing Agent must know how to use computer systems or any operating system he or she needs to operate.

Communication Skills: An Airline Ticketing Agent must have a strong command of language as he or she is required to communicate with customers or passengers about flight details, baggage, trips or reservations, or tickets.

Which certifications and internships can be helpful in becoming Airline ticketing agent?

Here, we have mentioned some of the certifications that are required for a career as an Airline ticketing agent.

What is the job outlook for Airline ticketing agent?

Airline Ticketing Agent jobs are highly available and are highly paid and rewarded jobs. Airline Ticketing Agent works in locations other than the airport. He or she is also an additional ticket collector who works at the gate. The number of ticket agents employed by the airline will determine where they are located.

The responsibility of caring for travellers who require special assistance is done by the ticket agent. Candidates can find an Airline Ticketing Agent vacancy in the aviation industry, travel agencies and others, he or she can apply for a private or public company.

An Airline Ticketing Agent has the future scope to become a customer service manager and also a travel agent who plans a trip for their passengers. Many top companies such as Indigo Airlines, Air India, Indira Gandhi International Airport, Emirates, and Airport Authority of India are providing Airline Ticketing Agent jobs. Therefore there is a lot of scope for this career in India or all over the world.

Frequently Asked Questions for Airline ticketing agent

Que. What is the qualification for air ticketing?

Ans.

The qualification for air ticketing is completing 10+2 and then you can apply for a diploma in Airfare and Ticketing Management.

Que. What is the salary for air ticketing?

Ans.

The average salary for an Airline Ticket Agent in India is Rs 292970 in 2023.

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How to Become a Airline ticketing agent

Who is a Airline ticketing agent?

Airline ticketing agent in a Nutshell

Quick Facts for Airline ticketing agent

Table of Contents for Airline ticketing agent

What is the role of Airline ticketing agent?

Managing and handling passengers

Tickets Reservation

Data collection and verification

Types of a Airline ticketing agent

What is the workplace/work environment of Airline ticketing agent like?

Does Airline ticketing agent require travelling?

Likely

Overtime Details

Weekly Hours of Work

Min 40 Hours

How to become a Airline ticketing agent?