Hotel Manager Officer Job Description & Roles and Responsibilities

A hotel manager is a person who manages the operations and functioning of the hotel. He or she coordinates with different departments to ensure that the best services and facilities are provided to guests. Hotel manager roles and responsibilities include managing the budgets of the hotel. He or she supervises staff and maintains rules and regulations. The hotel manager handles customer relationships and solves their issues.

Job description of a hotel manager

The job description of a hotel manager is very diverse and dynamic. A hotel manager works at all levels and plans activities and strategies in compliance with different departments. He or she delegates the tasks and responsibilities to the workforce. Hotel manager job description includes communicating with customers and addresses issues regarding management and assistance to ensure an enhanced guest experience.

The hotel manager collaborates with external parties to extend the client base of the business. He or she works within legal rules and regulations. The hotel manager is responsible for maintaining the reputation of the hotel in front of the customers. He or she is the contact person for all the external clients and vendors.

What are the roles of a hotel manager?

The role of a hotel manager includes a variety of responsibilities. This includes managing operations, overseeing finances, delegating responsibilities, and communicating with clients and customers. He or she is responsible for providing the best facilities to the customers and using all the available resources properly. Here is a list of some major hotel manager roles and responsibilities:

• Communication: A hotel manager is responsible for communicating with clients and customers. Communicating with customers helps the hotel manager to obtain feedback and resolve their issues. A hotel manager also communicates with staff and other hotel employees about strategies and plans to be implemented.
• Budgeting: A hotel manager is responsible for overseeing the finances of the hotel to ensure profitability. He or she prepares a budget for the hotel and other departments of the hotel. A hotel manager may also need to prepare financial reports after analysing hotel performance to determine profits and work on losses.
• Problem-solving: A hotel manager acts as a problem solver for the hotel employees, clients, and customers. He or she is responsible for solving the problems of customers and clients, which ensures customer satisfaction. Hotel manager job description entails guiding the hotel staff regarding different problems that may arise in daily operations.
• Marketing and Advertising: A hotel manager is responsible for marketing and advertising the hotel to attract customers and clients. Hotel manager duties are to make different strategies to attract bookings and increase profits. This may be done by participating in different promotional activities and events and ensuring presence on social media platforms.

What is the career path progression of a hotel manager?

The career of a hotel manager progresses from basic entry-level roles and advances to higher positions like hotel manager and director of operations. This progression is based on the skills and experience of the candidate, and location and size of operations of the hotel. Here is a list of some major roles played by a hotel manager in the career path:

• Entry-level roles: The career of a hotel manager starts from entry level positions like assistant front desk manager, assistant guest service coordinator or assistant food and beverage supervisors. The responsibilities include assisting senior level employees and gaining skills and experience while working in a practical hotel environment.
• Supervisory Roles: Candidates are promoted to supervisory roles like front desk manager, restaurant manager, or banquet manager after they gain relevant skills, knowledge, and experience while working as assistants. The responsibilities of an employee working in supervisory positions include managing specific areas of operations of a hotel.
• Department Heads: A candidate is promoted to the position of department head after he or she possesses relevant organising and leadership skills while working at the supervisory level. He or she is responsible to oversee and manage the performance of the entire department.
• Hotel manager: The candidate working as a department head is further promoted to the advanced position of hotel manager. The hotel manager is responsible for managing the operations, finances, and other important aspects of the hotel like problem-solving of guests and clients. He or she represents the hotel in the market.

What are the qualifications of a hotel manager?

A candidate planning to pursue a career as a hotel manager must pass 10+2 from a recognised board of education followed by a bachelor’s degree in Hotel Management or Hospitality Management. Candidates can also refer to a master's degree in Hotel Administration or Business Administration (MBA) with a specialisation in Hospitality Management. Here is a list of some bachelors and masters degrees that can be considered:

Bachelor’s degree:

• BSc Hotel Management

• Bachelor of Hotel Management (BHM)

• Bachelor of Hotel Management and Catering Technology (BHMCT)

• B.A Hotel Management

• B.Sc in Hotel & Hospitality Management

• B.Sc Hospitality and Travel

Master’s degree:

• Master of Hotel Management (MHM)

• Master of Hotel Management and Catering Technology (MHMCT)

• MBA Hospitality Management

• PGD Hotel Management

What are the skills of a hotel manager?

The candidate must have a mix of a variety of skills to succeed as a hotel manager. These skills may include good communication skills, leadership skills, problem-solving skills, and adaptability. Multi-tasking skills are very important for hotel managers. Here is a list of some important skills a hotel manager should be proficient in:

• Interpersonal skills

• Multi-tasking skills

• Problem-solving skills

• Operational skills

• Financial management

• Adaptability

Top recruiters of a hotel manager

Recruitment of a hotel manager takes place under the hotel industry. Recruitment depends on various factors like skills and experience held by a candidate, market trends, the location of the hotel, and the size of its operations. Here is a list of some top recruiters of hotel managers in India:

• Taj Group of Hotels

• Holiday Inn Group of Hotels

• Oberoi Group of Hotels

• The Leela Palaces, Hotels & Resorts

• ITC Group of Hotels

• Casino Group of Hotels

Salary of a hotel manager

The annual salary of a hotel manager in India ranges from Rs. 0.2 Lakhs to Rs. 10 Lakhs with an average salary of Rs 4.4 Lakhs. The salary of a hotel manager is paid on the basis of different factors like the skills and experience of the candidate and even the location and size of the hotel. Here is a list of salary structures paid to hotel managers by top recruiters in India:

Source: GlassDoor, Ambitoin x

Conclusion

A hotel manager is a professional working in the hotel industry managing and overseeing all the functions of a hotel and making financial and operational decisions to ensure profitability and client satisfaction. A hotel manager works in coordination with different departments of the hotel to oversee their performance and ensure efficiency. He or she acts as a guide and a problem-solver for the staff and clients. The hotel manager plays a vital role in organising the activities and performance of the hotel/