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Who is a CRM Technology Consultant?
The purpose of business is to create and keep a customer ~ Peter Drucker
A CRM Technology Consultant is responsible for providing operation services for clients. It includes custom development, application management and business process outsourcing. He or she develops the support environment for post implementation go-live environments. His or her work responsibilities involve transitioning the project support from project developers to the project support team. A CRM Technology Consultant provides support in maintaining the clients; applications and technology infrastructure of the organisation. His or her role includes project management, programming, project development, system configuration and development. A CRM Technology Consultant may also train and mentor staff members in the current projects.
CRM Technology Consultant in a Nutshell
A Customer Relationship Management Technology Consultant or CRM Technology Consultant is responsible for monitoring and providing strategy for performance improvement with logged calls, performance metrics and revenue metrics. His or her role involves accessing data for team meetings, goal setting analytics as well as reporting to executives.
Quick Facts for CRM Technology Consultant
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Industry
Information Technology
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Average Salary in India
₹63712
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Suitable for
Male, Female, Others
A Career as a CRM Technology Consultant is suitable for everyone, regardless of individuals’ gender. Whether you are a male, female or belong to any other gender, you can pursue a CRM Technology Consultant career.
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Any special needs
Yes
CRM Technology Consultant career is suitable for individuals with special needs. It also offers desk based job roles that candidates with special needs may opt to avoid the travel.
Table of Contents for CRM Technology Consultant
What is the role of CRM Technology Consultant?
A CRM Technology Consultant role comes with the responsibility of providing management solutions for clients. He or she has to evaluate the requirements of the business as well as plan and identify the potential risks that may affect the reputation and stability of the organisation in the market. A Customer Relationship Management Consultant reviews the organisation’s services, finds strengths and weaknesses and recommends solutions used to enhance the customer satisfaction. A CRM Technology Consultant finds opportunities to boost the company;s brand image and maximise the operational productivity to provide the necessary support to clients’ needs and concerns.
Providing Assistance
A CRM Technology Consultant is responsible for providing organisation’s customer facing functions while transforming the customer’s processes and technologies.
Critical Thinking
The job of a CRM Technology Consultant involves thinking outside the box and striving for innovative solutions in areas such as next generation customer service, digital marketing, omnichannel commerce and others.
Customising CRM Solutions
The role of CRM Technology Consultant involves configuring and customising the CRM solutions and testing the solutions.
Providing Training
A Senior CRM Technology Consultant is responsible for providing training to new joinees in the team and guide them on new projects. He or she provides them the necessary support to develop their competencies.
Defining CRM Vision
A CRM Technology Consultant job involves defining the CRM vision and roadmap as well as defining industry and client specific business processes. He or she gathers the business requirements and translates them into workable CRM solution specifications.
Reviewing
The role of CRM Technology Consultant involves reviewing the code and ensuring that it is scalable for high performance scenarios and conforms to standards. He or she helps in improving the quality of the existing code base.
What is the workplace/work environment of CRM Technology Consultant like?
A CRM Technology Consultant works in an office environment. A career as CRM Technology Consultant also provides travel opportunities. He or she may require to travel to meet clients to provide them consultancy services. It is an IT based job and comes with flexible work hours. He or she gets a fixed two-day weekend. CRM Technology Consultant work hours usually range from 9am to 6pm or 10 to 7 pm.
Does CRM Technology Consultant require travelling?
Likely
The travel requirements in the career of CRM Technology Consultant may vary from organisation to organisation.
Employment Shifts
Full Time, Work From Home
A CRM Technology Consultant usually works in a day-shift on a full-time basis. There is no part-time or hourly basis employment shifts offered in this career.
Employment Nature
Contractual, Permanent
A CRM Technology Consultant may find both types of employment opportunities. They are required to filter on job search portals as per their preference and apply to the relevant CRM Technology Consultant jobs.
Work Place
Office
A CRM Technology Consultant works in an office environment. A career as CRM Technology Consultant also provides travel opportunities.
Presence in Geographical Area
Semi-urban, Urban
CRM Technology Consultant employment opportunities are flourishing in urban and semi-urban areas.
Time Pressure
Likely
Yes, a CRM Technology has to work within time constraints. He or she has to ensure competition of tasks within the given deadline.
Overtime Details
Occasionally, a CRM Technology Consultant may require to work extended hours to meet the deadlines.
Weekly Hours of Work
Min 40 Hours
A CRM Technology Consultant works a minimum of 40 to 50 hours per week. The work hours of CRM Technology Consultant varies from organisation to organisation.
How to become a CRM Technology Consultant?
Steps to become a CRM Technology Consultant
Becoming a CRM (Customer Relationship Management) Technology Consultant is a rewarding career path that combines tech expertise with a deep understanding of customer relationship management systems. In this section, How to become a CRM Technology Consultant in India we will guide you through the essential steps to embark on this journey, from acquiring the necessary skills to building a successful consultancy practice. This guide will provide you with a clear roadmap to becoming a proficient CRM Technology Consultant in India.
What are the skills and qualities required to become a/an CRM Technology Consultant?
We have provided here details of CRM Technology Consultant skills. If you want to pursue the career, then you must acquire these skill sets to progress in the career.
Knowledge of CRM Systems: A CRM Technology Consultant must possess knowledge of a variety of CRM systems. He or she must be able to track and report on required customer information and understand how this data is utilised to grow a business.
Team Work: A CRM Technology Consultant job demands you to work in a team environment. It may involve performing tasks such as implementing new business campaigns, product or service launches.
Communication Skills: A CRM Technology Consultant must be able to clearly communicate. He or she is also required to perform some documentation work. Therefore, having proficiency in written and verbal communication is crucial.
Project Management: It is a crucial aspect of a CRM Technology Consultant career. He or she stays involved in project management campaigns. The role of CRM Technology Consultant involves ensuring that the project completes within the given frame of time.
Data Analysis: A CRM Technology Consultant has to accurately record the data in order to draw conclusions from data sets. He or she has to spot business trends and improve the customer experience by utilising the data analysis skills.
Popular Online IT Courses and Certifications
Which certifications and internships can be helpful in becoming CRM Technology Consultant?
We have listed here relevant CRM Technology Consultant certification courses. Aspirants who want to become a CRM Technology Consultant may get themselves enrolled in any of these courses to upgrade their skills and knowledge.
Internship Availability
Aspirants who want to become a CRM Technology Consultant should opt for internships first to give a start to their career. They may locate internships through Indeed, LinkedIn, Monster, Naukri.com and other platforms. A CRM intern is assigned with several responsibilities. It includes building and maintaining profitable relationships with key customers. He or she has to oversee the relationship with customers handled by the team. It also includes resolving the customer complaints quickly and efficiently. A CRM intern keeps customers updated on the latest products. He or she also conducts business reviews through CRM programs.
Career Path Progression for CRM Technology Consultant
Junior CRM Management Consultant: A Junior CRM Management Consultant is responsible for coordinating with partners to ensure their overall business solutions are positioned as well as implemented on a global scale.
Senior CRM Management Consultant: A Senior CRM Management Consultant job comes with the responsibility of building rapport with the external vendors to support the business objectives. He or she develops and updates high-level roadmap of business initiatives and goals.
CRM Technology Consultant Jobs and Salaries
Junior CRM Management Consultant
Contractual/Permanent
- Average Salary 18591
Job Description
The role of Junior CRM Technology Consultant comes with the responsibility of modifying the programs in order to enhance their likelihood of meeting the business goals. He or she balances the customer requirements with technical constraints.
Salary Description
The salary of Junior CRM Technology Consultant varies depending on candidates’ skills, qualifications and employing organisation. The average Junior CRM Technology Consultant salary is Rs. 223086 per annum in India.
Senior CRM Technology Consultant
Contractual/Permanent
- Average Salary 108833
Job Description
A Senior Customer Relationship Management Technology Consultant is responsible for providing the operation services for clients. It includes application management, custom development and business process outsourcing.
Salary Description
The salary of CRM Technology Consultant varies depending on candidates’ skills and experience. A Senior CRM Technology Consultant earns an average salary of Rs. 1306000 per annum.
What is the job outlook for CRM Technology Consultant?
A CRM Technology Consultant job involves juggling several clients and prospects. Presently, the market for consulting is booming. New businesses such as sales, marketing, referrals or business development efforts provided numerous opportunities for CRM Technology Consultant. Employers require CRM Technology Consultants to track the customers, clients or leads properly. If you are not capable of doing so, you are risking an opportunity to bring revenues for the business.
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Frequently Asked Questions for CRM Technology Consultant
Que. What is the average CRM Technology Consultant salary?
Ans.The average CRM Technology Consultant salary is Rs. 400174 per annum.
Que. What are the minimum required qualifications to become a CRM Technology Consultant?
Ans.The minimum required qualification to become a CRM Technology Consultant is successful completion of undergraduate level of qualifications in computer science, information technology, software engineering and other related subjects.
Que. What is the average fee of BCA ?
Ans.The average fee of BCA ranges from Rs. 20,000 to Rs. 300,000 per annum.
Que. What are top CRM Technology Consultant colleges?
Ans.While there isn't a definitive list of top CRM Technology Consultant colleges, several institutions offer relevant programs. Some notable options include Ambedkar Institute of Technology, Delhi, Government Science College, Bangalore, Aliah University, Kolkata, St Xavier's College, Ahmedabad and GGSIPU in Delhi. It's important to research each institution's curriculum and reputation to find the best fit for your career aspirations and educational goals.
Que. What are top CRM Technology Consultant employers?
Ans.Top employers for CRM Technology Consultants often include renowned consulting firms like Deloitte, Accenture, and Capgemini, which offer diverse CRM consulting projects. Tech giants like Salesforce, Oracle, and Microsoft also provide opportunities for consultants to specialize in their CRM platforms. Additionally, businesses in various industries, such as healthcare, finance, and retail, frequently hire CRM consultants to optimize their customer relationship management processes.
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