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Who is a Hotel Manager?
Train people well enough so they can leave, treat them well enough so they don’t want to ~ Sir Richard Branson
A hotel manager manages the hotel staff and services provided to clients and guests. Individuals in the hotel management career path, negotiate on contracts with vendors providing various services in the hotel. He or she coordinates with different departments to ensure that the best services and facilities are provided to guests.
The hotel manager manages the hotel's budget. He or she supervises staff and maintains rules and regulations. The hotel manager handles customer relationships and solves their issues. Here, in this article, we will discuss the details of a hotel management career, and how to get into a hotel management career.
Quick Facts for Hotel Manager
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Industry
Hospitality
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Average Salary in India
₹21333.5
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Suitable for
Male, Female, Others
A career as a hotel manager is suitable for every individual of each race, gender or other preferences. The industry is dominated by male counterparts and female employees are underrepresented in senior management. Anybody having a willingness to strive for more can succeed in the career.
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Any special needs
No
A career as a hotel manager is not suitable for individuals with special needs. It can be stressful several times in managing the hotel staff and reviewing their work to ensure the clients or hotel guests get their best experience.
Table of Contents for Hotel Manager
What is the role of Hotel Manager?
A hotel management career comes with the role and responsibility of managing the hotel staff. Individuals who opt for a career as a hotel manager are responsible for planning, organising and directing hotel services including reception, concierge services and reservations, food and beverage and other operations. He or she oversees guest services, accounting and marketing for general management.
A hotel manager's work responsibilities include planning accommodation, catering and other services.
He or she is responsible for developing financial plans and controlling expenditures for the hotel.
He or she inspects their work and provides them with the required training to ensure it meets clients’ needs.
A hotel manager is responsible for maintaining the public image of the hotel by providing the clients with the expected services.
A hotel manager plays a crucial role in managing budget, maintaining statistical and financial records.
He or she is responsible for setting and achieving sales and profit targets.
A hotel manager provides customer support and responds to their queries and complaints.
Types of a Hotel Manager
There are different types of hotel managers who owe a respective department of duties of supervision and management in the hotel management career path. This includes sales managers, food managers, and others. Here is a list of some major types of hotel managers.
Property Manager: A property manager is responsible for overseeing the everyday operations of the hotel and reporting the business performance of the hotel to the area manager. The role of a property manager requires a minimum of three years of work experience under the supervision of senior managers.
Sales Manager: A sales manager is responsible for promoting the sales of the hotel by reaching out to old clients and making new accounts for the hotel. It may include promoting referral activities among past clients and providing them discounts to generate steady sales of services.
Food and Beverage Manager: A food and beverage manager is a hospitality professional who oversees the ingredients for food and beverage preparation to serve guests. A food and beverage manager is responsible for sourcing supplies, scheduling, and training the staff to prepare menus.
Front Office Manager: A front office manager’s job is similar to that of a hotel receptionist. He or she is responsible for overseeing guest check-in and check out. A front office manager is responsible for responding to requests and complaints of guests.
What is the workplace/work environment of Hotel Manager like?
In a career as a hotel manager, individuals spend his or her most working hours in an office environment. He or she is also required to perform duties throughout the hotel environment. A hotel manager is responsible for addressing the problems and concerns of the guests and troubleshooting them.
Does Hotel Manager require travelling?
Not Likely
Travelling is not required in a career as a hotel manager. Individuals who opt for a career as a hotel manager are responsible for supervising the inside staff of the hotel.
Time Pressure
Likely
Yes, a hotel manager's daily routine demands working under immense pressure. In career as hotel manager, individuals have to manage multiple tasks and ensure clients stay satisfied with the services of the hotel provided to them.
How to become a Hotel Manager?
Steps to become a Hotel Manager
To become a hotel manager, aspiring individuals need a blend of hospitality expertise, leadership acumen, and exceptional communication skills. Start by pursuing a degree in hospitality management or a related field to gain foundational knowledge. To gain practical experience, work in various hotel departments, gradually assuming supervisory roles. Here are a few steps you need to follow to become a successful hotel manager.
What are the skills and qualities required to become a/an Hotel Manager?
In order to make a career as hotel manager, one must possess some skills. This includes skills like organising skills, time management, communication skills, and others Some hotel manager skills that help a candidate to succeed in the career of a hotel manager are mentioned below:
Organising skills: A hotel manager has to perform multiple tasks in a limited time. He or she has to inspect the services provided to clients by hotel staff and supervise them. A hotel manager has to ensure the guests get their best time experience in the hotel.
Interpersonal skills: Individuals who opt for a career as a hotel manager have to assign the hotel staff their respective duties. He or she has to supervise their work to ensure the work is done to meet the clients’ requirements.
Communication skills: A hotel manager has to greet guests and respond to their requests and complaints. He or she has to provide guidelines to hotel staff to ensure the duties performed by them meet the desired goals and appeal to the clients.
Leadership skills: A hotel manager is accountable for the success as well as the failure of the hotel. He or she has to manage the whole staff being a productive leader. In career as hotel manager, individuals play a key role to set up a communication system to avoid any mismanagement.
Financial Management: A hotel manager oversees the financial aspects of the hotel’s business. He or she is responsible for promoting the hotel brand and its services. A hotel manager manages the budget, plans to increase profitability and control expenditure.
Which certifications and internships can be helpful in becoming Hotel Manager?
We have mentioned below major careers that may help aspiring individuals to upgrade their skills and help them to take up the role of the hotel manager. These certifications courses helps the candidate to hon their existing knowledge with additional skills and knowledge:
Internship Availability
Individuals enrolled in hotel management courses are also required to undergo internships during the semester break or after the completion of the academic programme. A hotel management intern's day to day duties include attending to clients, handling the front office, providing support in managing the kitchen and others.
Hotel Manager Jobs and Salaries
Hotel Manager
- Average Salary 26000
Job Description
In the supervisory role as a Hotel Manager, oversee and lead specific departments, ensuring smooth operations and delivering exceptional guest experiences.
Salary Description
For a supervisory role in hotel management, the average annual salary is Rs. 2.4 lakhs, approximately amounting to Rs. 20,000 per month.
Entry-Level Position
- Average Salary 16667
- Starting Salary 17000
Job Description
Budding hotel manager at entry-level assists in various hotel departments, learning operational intricacies, guest services, and team coordination to ensure exceptional guest experiences.
Salary Description
An entry-level Hotel Manager earns an average annual salary of Rs 2.0 Lakhs, equating to around Rs 16,667 per month.
What is the job outlook for Hotel Manager?
The hotel management career path is constantly expanding resulting in producing a vast number of job opportunities for aspiring hotel management professionals. COVID-19 breakout has resulted in an urge in the people to move out of the home to spend days in a hotel and explore other places. It has provided a constant business to the hotel management career.
Frequently Asked Questions for Hotel Manager
Que. What is the average fee of the Bachelor of Hotel Management?
Ans.A bachelor of hotel management fee generally ranges from Rs. 300,000 to Rs. 1,000,000.
Que. What is the average salary of hotel managers in India?
Ans.The average salary of a hotel manager in India is Rs. 466,881 per annum.
Que. What are the top hotel management colleges in India?
Ans.Some of the top hotel manager colleges in India are AIMS Institutes, Bangalore, University Institute of Hotel Management and Tourism, Punjab University, Chandigarh, Viva College, Virar, Maharashtra State Institute of Hotel Management and Catering Technology, Pune, MS Ramaiah College of Hotel Management, Bangalore, Jamia Millia Islamia, New Delhi, Christ University, Bangalore and Punjabi University, Patiala.
Que. How many years does it take to become a hotel manager?
Ans.The time it takes to become a hotel manager varies, but it typically requires several years of relevant education and experience in the hospitality industry.
Que. Is it hard to be a hotel manager?
Ans.Becoming a hotel manager can be challenging as it involves overseeing various aspects of hotel operations, customer service, and staff management, requiring a combination of skills and dedication.
Que. What are the minimum requirements to become a hotel manager?
Ans.Candidates with a minimum of a bachelor’s degree in hotel management and 4 to 5 years of work experience in the hotel industry are preferred for the role of a hotel manager.
Que. What is the average salary offered to freshly graduates of a Bachelor of Hotel Management programme?
Ans.The average salary offered to individuals in placements of Bachelor of Hotel Management programme varies depending on the institution. The average salary offered to them generally ranges Rs. 600,000 per annum.
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