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- Course Introduction
- Instructor Introduction
- Udemy Course Review System
- Excel Basics - Formatting, Reports and Charts
Quick Facts
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course and certificate fees
Fees information
₹ 2,299
certificate availability
Yes
certificate providing authority
Udemy
The syllabus
Introduction
Displaying Good Manners at Work
- Conducting Yourself with Class
- Communicating in the Business Arena
- What's Your Personal Pitch?
- Behaving No Matter Where You Are
- Challenges At Work
- When Traveling Good Manners
Making a Positive Impression on the Job
- Job Interviews
- Being a Positive Part of the Workplace
Working in a Diverse Environment
- Respecting Physical Differences
- Respecting Racial, Ethnic, Gender and Sexual Differences
- Wardrobe and Personality
Meeting And Greeting New People
- Making Introductions
- Mastering The Handshake
Conversation Skills
- Speaking and Listening
- Office Conversations
- Mingling With Others
- Common Conversations Issues
Improving Your Telephone Manners
- Speaking and Listening on the Phone
- Cell Phones and Business Calls
- Conference and Video Conference Calls
Sharpening Your Written Communication
- Communications, Clarity and Conversationally
- Business Cards
- Business Correspondence
- Addressing Envelopes
Electronic Etiquette
- Keeping Your Information Secure
- Handling Work Emails When Away From Work
- Being A Good Internet Citizen
- Figuring Out Email Etiquette
- High Tech Gadgets
- Using Office Equipment
Minding Your Meeting Manners
- Planning a Meeting
- Being an Effective Meeting Leader
Engaging in Business Meals and Parties
- Organizing a Business Meal
- Planning A Social Event
Mastering Dining Etiquette
- Beginning The Meal Correctly
- Formal Dining - The Basics
- Wine Pairing
- Eating With Chopsticks
- Common Dining Mishaps
Attending Conferences, Trade Shows and Special Events
- Being a Representative of Your Company
- Schmoozing and Networking
- Socializing After Hours
- Planning and Participating in Special Events
Marking Life's Major Events and Passages
- Company Parties
- Employee Birthdays, Weddings, Babies and Deaths
- Finding Appropriate Gifts for Every Occasion
Coming to Terms with Difficult People
- Introduction to Difficult People
- Understanding Problem Personalities
- Calming Yourself After a Run In
Managing Office Conflict
- Conflict Can Be Good
- Managing Conflict With Your Peers
- Resolving a Conflict With Your Boss
- Managing Conflict If You Are The Boss
- Staying Out Of Problems
Managing Ethical Dilemmas At Work
- Billing the Company for Expenses
- Understanding Loyalty, Confidentiality, and Security
- Mixing Personal and Business Work
- Saying No Tactfully
Traveling For Business
- Planning Your Trip
- Practicing Good Manners When You Travel By Air
- Using Transportation At Your Destination
- Hotel Rules Of Thumb
- Traveling with Colleagues
Adapting To A New Work When Traveling Abroad
- Watching Your Manners When Traveling
- Transportation While Traveling Abroad
How To Act On Almost Every Continent
- Business Etiquette In Europe
- Business Etiquette In Africa
- Business Etiquette In The Middle East
- Business Etiquette In India
- Business Etiquette In Asia
- Business Etiquette In Australia and New Zealand
- Business Etiquette In Latin America
Job Interview and College to Career Tips
- College to Career Etiquette Tips
Course Conclusion
- Using Your Best Etiquette
- Course Conclusion
- 2021 Entrepreneur Trends To Watch
- Recommended Next Steps
Instructors
Mr Chris Benjamin
Instructor
Udemy
MBA
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