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- SLA as a law and a driver for Service operations
Quick Facts
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course and certificate fees
Fees information
₹ 449 ₹1,999
certificate availability
Yes
certificate providing authority
Udemy
The syllabus
Introduction
Service Operation processes
- Incident Management
- INCIDENT Management tasks
- Problem management
- Problem management assignment
- Event management - Service monitoring and control
- Serving user requests (RFS)
- Develop a Request model
Service Functions
- Service Desk
- Service functions
- Develop a Service Desk Structure
- Requirements for software for Service Desk
- Develop the MoSCoW requirements matrix for yours Service Desk software
Instructors
Mr Danil Dintsis
Project Manager
Freelancer
Ph.D
Articles
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