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    • Management Skills Training for New and Experienced Managers

    Management Skills Training for New & Experienced Managers

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    Udemy

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    Mode

    Online

    Fees

    ₹ 499 3299

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Video and Text Based

    Course and certificate fees

    Fees information
    ₹ 499  ₹3,299
    certificate availability

    Yes

    certificate providing authority

    Udemy

    The syllabus

    Introduction to The Essential Skills

    • Developing People, Leading Teams and Managing Processes
    • What is Management, Leadership and Process?
    • Two Self-Assessments
    • The Heart of the Matter: Values and Culture
    • Values Worth Considering
    • Management Essentials - Exercise 1
    • The Essential Skills

    The Changing World of Work 2022

    • Managing in the New Hybrid World of Work
    • Research Results from Microsoft - Effects on Collaboration
    • The Competitive Advantage of Community
    • The Hybrid Responsibility Matrix
    • Management Responsibilities in the Hybrid Organization
    • Team Member's Responsibilities in the Hybrid Organization
    • Transitions
    • Summary of Key Learnings

    Responsibilities: Communication, Boundaries and Delegation

    • Essential Horizontal Communication
    • Essential Vertical Communication
    • Delegation and Assigning Tasks
    • Stay Safe! Stay in Bounds!
    • Exercise 2: Build a Communication Matrix
    • Communication, Boundaries and Delegation

    Developing Employee Skills

    • Improving Human Performance
    • A Model for Basic Skills Training
    • An Example of Skill Training
    • Exercise 3: Create a Skill Development Plan
    • Developing Employee Skills

    Motivating Your Team Members

    • The Hierarchy of Motivation
    • The Power of Purpose
    • Social Motivation and Creating The Bonds of Trust
    • Motivation and Organization Life Cycles
    • Situational Motivation
    • Stimulus Control - The Power of the Environment
    • Keys to Effectiveness
    • Keys to Intrinsic Motivation
    • Exercise 4: Develop a Plan to Improve Situational Motivation
    • Motivating Your Team Members

    Coaching and Communication Skills

    • The Manager's Role as "Coach"
    • Coaching and Self-Awareness - Are You "Stu?"
    • Body Language - Attending
    • Asking Open-Ended Questions
    • Reflecting or Rephrasing
    • Expressing Empathy
    • Acknowledging
    • Using Silence
    • Brainstorming Together
    • Exercise 5: Coaching and Communication Skills
    • Coaching and Communication Skills

    Difficult Conversations - Giving and Receiving Feedback

    • Giving Feedback
    • Receiving Feedback
    • Feedback Exercise Exercise 6

    Discipline - Justice, Discipline and Self-Control

    • Justice and the Meaning of Discipline
    • The Process of Discipline
    • Solving Behavior Problems
    • Standard Work
    • Leader Standard Work - Setting the Example
    • Exercise 7: Discipline and Self-Control
    • Discipline - Justice, Discipline and Self-Control

    Team Formation and Organizaton

    • Teams - The Foundation of Organization
    • Defining Your Team Structure
    • Stages of Team Development
    • Writing A Team Charter
    • Roles and Responsibilities on A Team
    • The Agenda
    • Leading Teams
    • Exercise 8: Team Formation and Organizaton

    Team Facilitation and Decision Making

    • Team Facilitation - Why It Matters!
    • Team Facilitation Skills - 1
    • Team Facilitation Skills 2
    • The Enron Story and the Abilene Paradox
    • Clarifying Decision Styles
    • How To Gain Consensus
    • Team Facilitation

    Conflict Resolution

    • Principles of Conflict Resolution
    • A Model of Conflict Resolution
    • Conflict Resolution: Debate or Dialogue?
    • Conflict Resolution: Behavioral Characteristics of Debate or Dialogue
    • Conflict Resolution
    • Exercise 9: Conflict Resolution

    Keeping Score and Goal Setting

    • Developing Your Team Scorecard
    • The Balanced Scorecard
    • Targets, Goals and Objectives
    • MBO & Self-Control
    • Exercise 10: Keeping Score and Goal Setting
    • Keeping Score and Goal Setting

    Problem Solving Process Improvement

    • Attitudes of Problem Solving
    • Root Cause Analysis
    • Plan-Do-Check-Act Problem Solving Model
    • A3 - Lean Problem Solving
    • The Skills of Brainstorming
    • Exercise 11: Solving Problems
    • Solving Problems, Improving Performance

    Improving your Work Process

    • What Are Processes and Capabilities?
    • Listening to Your Customer
    • Exercise 12: Know Your Customer's Requirements
    • Defining Your Process
    • Mapping Your Work Process
    • Eliminating Waste from Your Process
    • Eliminating Management Waste
    • Reducing Variances and Variability
    • Improving Your Process
    • Exercise 13: Eliminating Waste
    • Summary, Certification and Celebration!

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