Learn about building better customer relationships for a successful business through the Customer Experience Design for Customer Success.
The Customer Experience Design for Customer Success: Ensuring Customer Success course is offered by the FutureLearn portal in association with Trailhead and endorsed by Coventry University, U.K. In this course, learners will get a better understanding of customer relationships and how it affects the business of the organisation. Also, candidates will learn to use different methods to analyse CRM and apply for business success and how to use customer relationship management to maintain a long-term business’s customer relations. This course is the third installment of the Customer Experience Design for Customer Success training programme available on the portal.
The Customer Experience Design for Customer Success: Ensuring Customer Success certification course syllabus is divided into a four weeks time period in which learners will gather knowledge about customer relationship management (CRM) and its uses to develop and grow business and maintain customer relationships for long term business. The course classes will be conducted in online mode through interactive sessions, etc. The Customer Experience Design for Customer Success: Ensuring Customer Success training course will be taught by Ghilaine Chan, who has twenty years of experience in scaling global services. The medium of instruction will be English. To apply for this course, it is mandatory for the candidates to visit the FutureLearn portal and register.
Candidates who are willing to take admission to the Customer Experience Design for Customer Success: Ensuring Customer Success course will get a 7-day free trial for the Future Learn portal. After completion of the free trial, candidates must take the monthly subscription of ₹900/month for the portal. The amount has to be paid online.
Customer Experience Design for Customer Success Ensuring Customer Success fees structure
Yes
Futurelearn
CRM Consultants - This course will help professionals who are working as CRM consultants to understand the use of CRM and help them to provide mandatory suggestions to improve the customer experience.
Business Development Executives - Professionals who are working as business development executives or sales professionals will analyse and develop customer experience strategies to improve customer experience and help their organisation to grow their business in the market.
Product and Marketing Professionals - Professionals working as marketing managers, executives, product managers, and professionals from marketing and production backgrounds will learn to manage customer data and what are the implications of CX design that will help their organisation to grow their business. Along with this, these professionals will get knowledge of the use of salesforce and develop key skills such as CRM skills, management skills, etc.
Freshers will gain knowledge about the salesforce, CRM from the Customer Experience Design for Customer Success: Ensuring Customer Success course. This course will provide them with higher chances to get employment in different sectors as an entry-level role.
Certificate Qualifying Details
Candidates must complete all the Customer Experience Design for Customer Success: Ensuring Customer Success certification course syllabus and appear in the online assessments of the course.
Through the Customer Experience Design for Customer Success: Ensuring Customer Success online course, candidates will be able to:
The benefits that learners will get after completing the Customer Experience Design for Customer Success: Ensuring Customer Success online course are:
Ms Ghilaine Chan Instructor Freelancer
Candidates who are interested in taking admission to the Customer Experience Design for Customer Success: Ensuring Customer Success course do not require any specific eligibility or prerequisites for admission to this course.
Candidates will learn how to manage customer expectations and customer service through the Customer Experience Design for Customer Success: Ensuring Customer Success course.
No, candidates just have to enrol on the Future Learn portal for the Customer Experience Design for Customer Success: Ensuring Customer Success course.
The Customer Experience Design for Customer Success: Ensuring Customer Success course is a four-week training course in which candidates have to invest at least four hours weekly to complete the course topics.
The Customer Experience Design for Customer Success: Ensuring Customer Success course will be taught by Ghilaine Chan.
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