Learn to define the customer value proposition & develop different CX strategies using tools and techniques through Customer Experience Design for Customers.
The Customer Experience Design for Customer Success: Designing Great Customer Experiences certification is a part of the Customer Experience Design for Customer Success programme that is offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, the U.K. During this course, learners will discover operational and technological approaches used to develop CX strategies and learn about customer experience and customer service. Candidates will also learn about the difference between CX and CX and how customer service creates a long-term relationship with the target customers. Through this course, candidates will be able to identify the objectives, technologies, and techniques used to make effective customer experience strategies.
The Customer Experience Design for Customer Success: Designing Great Customer Experiences online course syllabus is divided into four weeks where learners will learn at their pace and complete all the course modules on time. The course will be taught in English by Ghilaine Chan, who has twenty years of experience in managing global services. The Customer Experience Design for Customer Success: Designing Great Customer Experiences certification classes will be conducted in online mode through interactive sessions. To apply for this course, candidates must visit the provider’s official website and register. Details related to this course are given in the article below, candidates are advised to go through the article carefully.
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Futurelearn
CRM Consultants - The course Customer Experience Design for Customer Success: Designing Great Customer Experiences will help professionals working as CRM consultants to understand the use of CRM and based on the analysis they can provide suggestions to improve the customer experience for the organisation.
Business Development Executives - Business development executives or sales professionals will use the knowledge gathered from this course to analyse and develop customer experience strategies to improve customer experience and grow the organisation’s business.
Product and Marketing Professionals - Professionals who are working as marketing managers, executives, product managers, and professionals from marketing and production backgrounds will be able to take care of customer data and start implicating CX design to grow their organisation’s business. Also, they will gather important knowledge about salesforce, and with the help of this course, they will develop skills such as CRM skills, management skills, etc. This course will help these professionals to kickstart their careers or get promotions to the mid or senior level position in the organisation.
Freshers after completing the Customer Experience Design for Customer Success: Designing Great Customer Experiences course will get knowledge about the salesforce and customer relationship management (CRM). This course will help them to get job opportunities in different sectors as an entry-level role.
For admission to the Customer Experience Design for Customer Success: Designing Great Customer Experiences course, candidates do not require any prerequisites to take admission to this course.
Certificate Qualifying Details
For qualifying to get the completion certificate of the Customer Experience Design for Customer Success: Designing Great Customer Experiences online course, candidates must complete all the course modules and pass the online assessments of the course.
After completing the Customer Experience Design for Customer Success: Designing Great Customer Experiences course, learners will be able to:
The benefits of the Customer Experience Design for Customer Success: Designing Great Customer Experiences course are:
Ms Ghilaine Chan Instructor Freelancer
The Customer Experience Design for Customer Success: Designing Great Customer Experiences course is offered by the FutureLearn portal in collaboration with Trailhead and Coventry University, U.K.
The Customer Experience Design for Customer Success: Designing Great Customer Experiences course is available in the English language. All the instruction and study materials will be provided in English only.
The Customer Experience Design for Customer Success: Designing Great Customer Experiences course will be taught by Ghilaine Chan.
Candidates who are willing to take admission to the Customer Experience Design for Customer Success: Designing Great Customer Experiences training course do not require any eligibility to take admission to this course.
Candidates who are interested in taking admission to the Customer Experience Design for Customer Success: Designing Great Customer Experiences course have to register on the FutureLearn portal using this link - https://www.futurelearn.com/courses/cx-design-for-cs-create-an-effective-cx-strategy.
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