ITIL® 4 Foundation Certification Training Course

BY
Simplilearn

The ITIL® 4 Foundation Certification Training Course enables you to apply support resolution and analysis to the service management lifecycle.

Mode

Online

Fees

₹ 31250 52099

Important Dates

26 Oct, 2024 - 03 Nov, 2024

Course Commencement Date

09 Nov, 2024 - 17 Nov, 2024

Course Commencement Date

16 Nov, 2024 - 24 Nov, 2024

Course Commencement Date

18 Nov, 2024 - 27 Nov, 2024

Course Commencement Date

30 Nov, 2024 - 08 Dec, 2024

Course Commencement Date

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study, Virtual Classroom
Mode of Delivery Video and Text Based
Frequency of Classes Weekdays, Weekends

Course overview

The ITIL® 4 Foundation Certification Training Course focuses on planning, implementation, and optimisation of the significant OSA processes. The course primarily teaches candidates how to apply the core practices to support the service management lifecycle. Moreover, the ITIL Intermediate OSA Certification is one of the core modules in the ITIL Intermediate Capability Stream required to receive an IT Expert certificate in IT Service Management.

In addition, ITIL® 4 Foundation Certification Training Course equips candidates with prominent tools to execute and implement specific ITIL processes effectively in real-time and prepare the candidates for the ITIL OSA certification exam.

This is an online learning program consisting of 10.5 hours of content designed by industry experts. Individual learners can opt for the self-paced learning model where they will get lifetime access to the course content which they can study according to their preferred speed. There is also an option for corporate training so that businesses can train their employees.

The highlights

  • Two sample exam papers
  • Includes the ITIL OSA certification exam fee 
  • 16 hours of self-paced learning
  • Candidates receive 15 PDUs

Program offerings

  • Self-paced learning
  • Corporate training
  • 24x7 learner assistance and support
  • Enterprise grade learning
  • Management system

Course and certificate fees

Fees information
₹ 31,250  ₹52,099

The total fee of the ITIL® 4 Foundation Certification Training Course program will consist of the course fee and GST. Other than the course fee, candidates need to pay CGST and SGST which is about 18% of the course fee. In case a candidate has a coupon, they should first apply the coupon and then, check the fee details. 

ITIL® 4 Foundation Certification Training Course Fees Structure

Training Options

Fee 

Self-Paced Learning

Rs.31,250 

Online Bootcamp

Rs. 31,250

Corporate Training

NA

certificate availability

Yes

certificate providing authority

Simplilearn

Who it is for

The wide variety of professionals that will benefit from the ITIL® 4 Foundation Certification Training Course includes -

  • Business Process Owners 
  • Business Managers 
  • Configuration Managers 
  • Availability Managers 
  • Application Support Managers 
  • IT Operations Managers 
  • Operations Managers 
  • Problem Managers 
  • Database Administrators 
  • Network Control Administrators 

Eligibility criteria

Candidates should hold the ITIL Foundation Certificate in ITSM or other appropriate earlier ITIL and bridge qualifications to apply for the ITIL® 4 Foundation Certification Training Course. Basic proficiency and two years of experience in IT are also desirable.

What you will learn

Knowledge of itil

After the completion, of the course, the candidates will learn – 

  • How to systematically observe services and service components, record and report selected changes of state which are identified as events.
  • How to design a process for managing incidents in line with their specific requirements.
  • How to service requests through their lifecycle, right from the initial raising of the request through to its closure.
  • How to minimize the likelihood and detrimental impact of incidents by identifying actual as well as potential causes and managing workarounds and known errors.
  • How to allow access to only authorized users with certain assets and IT services while preventing unauthorized users from accessing those assets and services.

The syllabus

ITIL 4 Foundation

Lession 1: Introduction
  • Course Introduction
Lesson 2 - Key Concepts of Service Management
  • Key Concepts of Service Management
  • Service Management
  • Stakeholders of Service Management
  • Service Consumer Roles
  • Products and Services
  • Service Offerings
  • Service Relationships
  • Value Outcomes, Costs, and Risks Service Relationships
  • Risks
  • Utility and Warranty
  • Key Takeaways
  • Knowledge Check
Lesson 3 - Four Dimensions of Service Management
  • Four Dimensions of Service Management
  • Dimensions of Service Management
  • Organizations and People
  • Information and Technology
  •  Information and Technology Regulations
  • Selecting the Right Technology
  • Factors Influencing Technology
  • Cloud Computing
  • Partners and Suppliers
  • Organization Strategy
  • Value Streams and Processes
  • Processes
  • Factors Affecting Service Providers
  • Key Takeaways
  • Knowledge Check
Lesson 4 - The ITIL Service Value System
  • The ITIL Service Value System
  • Service Value System
  • Components of SVS
  • Organizational Silos
  • ITIL Guiding Principles
  • Focus on Value
  •  Applying the Principle - Focus on Value
  • Start Where You Are
  • Applying the Principle - Start Where You Area
  • Progress Iteratively with Feedback
  • Applying the Principle - Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Applying the Principle - Collaborate and Promote Visibility
  •  Think and Work Holistically
  •  Applying the Principle - Think and Work Holistically
  • Keep It Simple and Practical
  • Applying the Principle - Keep It Simple and Practical
  • Optimize and Automate
  • Applying the Principle - Optimize and Automate
  • Principle Interaction
  • Key Takeaways
  • knowledge Check
Lesson 5 - The Service Value Chain
  • The Service Value Chain
  • The Service Value Chain Overview
  • Plan Activity
  •  Improve Activity
  • Engage Activity
  • Design and Transition Activity
  •  Obtain or Build Activity
  • Deliver and Support Activity
  • Service Value Streams
  • Key Takeaways
  • Knowledge Check
Lesson 6 - ITIL Management Practices
  •  ITIL Management Practices
  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Supplier Management Activities
  • Change Enablement
  •  Incident Management
  •  IT Asset Management
  •  IT Asset Management Activities
  •  Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Deployment Management
  •  ITIL Terms
  • Key Takeaways
  • Knowledge Check

Admission details

To enrol in the course, candidates can follow these steps. 

Step 1 - Candidates should check the official website of Simplilearn portal: www.simplilearn.com 

Step 2 – Select the "ITIL® 4 Foundation Certification Training Course" webpage or search for the same

Step 3 – At the top rights side of the page, you will find a “enrol now” button

Step 4 – Once you click on the “enrol now” button, it  will be redirected to a new page

Step 5 - If any candidate has a coupon, then they need to apply it or else click on the Proceed button. 

Step 6 -  After knowing about fee details, applicants have to fill the learner’s details and then click on proceed.

Step 7 – At Last, they need to pay the course fee and save the receipt of the transaction for future reference


Filling the form

Candidates must fill the learner’s details to enrol in the course. They must provide contact information such as name, email address, contact number, and state of residence. Once candidates have filled the details as asked, they can proceed to “secure payment” and pay the applicable course fee. 

Evaluation process

Candidates need to appear for the ITIL® 4 Foundation Certification Training Course exam to receive the OSA certificate. The exam is 90 minutes long in which candidates must answer 40 MCQ-based and scenario-based questions. They need to score minimum 70% marks to pass the certification exam. 

How it helps

The ITIL® 4 Foundation Certification Training Course is a prerequisite for various key roles in the IT sector. Certified OSA professionals can work on organisational functions such as service desk management, technical management, IT operations management, service delivery management, ITSM management, and application management. 

Moreover, ITIL® 4 Foundation Certification Training Course holders are hired by top recruiters like Oracle, IBM, Accenture, Capgemini, etc. and earn an average annual salary anywhere between INR 17 Lakhs to 27 Lakhs. 

FAQs

Are there any prerequisites for the ITIL® 4 Foundation Certification Training Course?

Candidates need at least 21 hours of ITIL Intermediate OSA Certification training from an Accredited Training Organization (ATO) or an accredited e-learning solution. In addition, candidates must have an ITIL Foundation Certificate in ITSM and minimum two-year experience in IT services.

How will I become an ITIL® 4 Foundation Certification Training Course professional?

To become an ITIL® 4 Foundation Certification Training Course professional, you must pass the ITIL Intermediate OSA Certification exam with minimum of 70% marks.

What is the format of the ITIL® 4 Foundation Certification Training Course exam?

There are a total 40 multiple choice questions, which consist of standard, List, and Negative based MCQs. Each question is of one mark each.  

What is the duration of the ITIL® 4 Foundation Certification Training Course exam?

The ITIL® 4 Foundation Certification Training Course exam is 90 minutes long.

What if I fail the ITIL® 4 Foundation Certification Training Course exam?

In case a candidate fails the ITIL® 4 Foundation Certification Training Course exam, they may retake the exam which is subject to an additional fee.

Can I extend the access period of the course?

Yes, you can extend the access period of the course but you will have to pay an additional fee for the same. 

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