ITIL 4 Specialist: Create, Deliver and Support - CDS

BY
Simplilearn

The ITIL 4 Specialist certification course is specially designed to teach you how to create, deliver, and support IT-enabled products and services.

Mode

Online

Fees

₹ 39870 56999

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study, Virtual Classroom
Mode of Delivery Video and Text Based

Course overview

ITIL is a popular practice framework in IT Service Management (ITSM). It is adopted by several organizations and professionals across the world as a tool to promote business growth and transformation. The ITIL 4 Specialist course provides knowledge about integrating various value streams and activities, which will help in creating, delivering, and supporting IT-enabled products and services. This training program will help you understand service quality, service performance, and improvement methods with relevant ITIL 4 tools and practices.

The purpose of the ITIL 4 Specialist certification course is to assess whether the candidate can demonstrate sufficient Knowledge and application of ITIL 4 for the creation, delivery, and support of services as prescribed in the syllabus. 

Designed by experts, the course is ideal for professionals who want to surge ahead in their careers. Students can choose between a self-paced learning model or corporate training, depending on their convenience. For the self-paced course, individuals get lifetime access to the course content and gives them an opportunity to complete the course at their preferred speed. Corporate training, is, however, designed only for businesses to help train their employees.

The highlights

  • Two simulation exams
  • Includes the exam fee to receive ITIL 4 specialist certification 
  • 20 PDUs

Program offerings

  • Self-paced learning
  • Corporate training
  • 24x7 learner support
  • Enterprise grade learning management system

Course and certificate fees

Fees information
₹ 39,870  ₹56,999

The candidates interested in applying to this course need to pay the required fee. A detailed break-up of the course is mentioned in the table below: 

ITIL 4 Specialist Course Fee Details

Training Options

Fee 

Self-Paced Learning

Rs. 39,870

Corporate Training

Not available

certificate availability

Yes

certificate providing authority

Simplilearn

Who it is for

The wide variety of individuals that will benefit from the ITIL 4 Specialist certification include -

  • Professionals who work in the service management domain
  • IT service managers who wish to work in ITIL Managing Professional (MP) designation
  • ITSM managers or professionals who aspire to become ITSM manager
  • ITSM practitioners who manage IT-enabled products and services
  • Professionals responsible for delivering end-to-end IT-enabled solutions
  • Existing ITIL qualification holders looking to extend their knowledge

Eligibility criteria

Education

To enrol for ITIL Specialist training, an applicant has to attend an accredited training course for the ITIL specialist module. In addition, candidates must pass the ITIL 4 Foundation examination to be eligible for the course. A minimum of 18 hours of training is recommended for the certification course.

What you will learn

Software development skills Servicing skills

After completing the course, students will gain expertise in the skills mentioned below

  • Learn how to design IT services
  • Understand the process of ensuring the applications meet internal and external needs of the stakeholders. 
  • Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments for testing or staging.
  • Learn how to make new or modified services and features available for use. 
  • Learn how to ensure that deployed ‘Releases’ and the resulting services meet the user’s expectations.
  • Learn how to ensure that risks are assessed properly and authorize changes to proceed and manage the changes in schedule.
  • Design a process to manage incidents in sync with the specific requirements.
  • Learn to identify actual and potential causes to minimize the impact of incidents by managing workarounds and known errors.
  • Learn how to ensure that all information used in ITSM and stored in the Service Knowledge Management System is consistent and readily available.
  • Learn how to give assurance to the customer that the provider will deliver a level of service that meets their needs.
  • Learn how to systematically observe services and service components, record and report selected changes of state which are identified as events.

The syllabus

Course Introduction

  • ITIL 4 Specialist

Service Value System to Create, Deliver, and Support Services

  • Service Value System to Create Deliver and Support Services
  • Organizational Structure
  • Differences in Organizational Structure
  • Roles and Competencies
  • Professional IT and service management skills and competencies
  • Professional ITSM Skills and Competencies Examples
  • Generalist or T-Shaped Models
  • Developing a broad set of competencies
  • Workforce Planning and Management
  • Employee Satisfaction Management
  • Results-Based Measuring and Reporting
  • Performance Measures
  • Team Culture and Differences
  • Importance of Cultural Fit
  • Team Collaboration and Integration
  • Guidelines for a Positive Team Culture
  • Continuous Improvement Culture
  • Collaborative Culture
  • Algorithmic and Heuristic Tasks
  • Servant Leadership
  • Customer-Oriented Mindset
  • Customer Orientation
  • Customer-Oriented Strategy
  • The Value of Positive Communication
  • Principles of Communication
  • Integration and Data Sharing
  • Integration Approaches
  • Reporting and Advanced Analytics
  • Big Data
  • Collaboration and Workflow
  • Robotic Process Automation (RPA)
  • RPA Technologies
  • Artificial Intelligence - AI
  • Machine Learning
  • CI/CD
  • Goals and Value Measurement
  • Aligning CI/CD with ITIL
  • The Value of an Effective Information Model
  • Automation of Service Management
  • Key Takeaways

Value Streams to Create, Deliver, and Support

  • Value Streams to Create, Deliver, and Support Services
  • ITIL Service Value Streams
  • Value Streams and Organizations
  • Value Stream Considerations - Part One
  • Value Stream Considerations - Part Two
  • Value Stream Considerations - Part Three
  • Designing a Service Value Stream
  • Describing a Step of the Value Stream
  • Value Stream Mapping
  • Key Metrics for Analysing a Value Stream
  • Designing a Value Stream Using Little’s Law
  • Value Stream Models
  • Development of a New Service
  • Six Key Steps of Journey from Demand
  • Acknowledge and Document the Service Requirements
  • Decide Whether to Invest in the New Service
  • Design and Architect the New Service to Meet Customer Requirements
  • Obtain or Build within the Service Value Chain
  • Deploy Service Components in Preparation for Launch
  • Release New Service to Customers and Users
  • Upgrade and Restore a Live Service
  • Seven Key Steps of Journey from Demand to Value
  • Acknowledge and Register the User Query
  • Investigate the Query
  • Obtain a Fix from the Specialist Team
  • Deploy the Fix
  • Verify That the Incident Has Been Resolved
  • Request Feedback from the User
  • Identify Opportunities to Improve the Overall System
  • Using Value Streams to Define a Minimum Viable Practice
  • Key Takeaways

Create, Deliver, and Support Services

  • Create Deliver and Support Services
  • Managing Queues
  • Prioritization
  • How to Prioritize Work
  • Techniques to Prioritize Work - Part One
  • Techniques to Prioritize Work - Part Two
  • Swarming
  • Challenges of Swarming
  • Shift-Left Approach
  • Build vs. Buy Considerations
  • Defining Requirements for Service Components
  • Selecting a Suitable Vendor
  • Sourcing Models and Options
  • Types of Sourcing Models
  • Service Integration and Management
  • Service Integration and Management Considerations
  • Key Takeaways

Admission details


Filling the form

Follow the application process mentioned below: 

Step 1: Go to https://www.simplilearn.com/itil-specialist-certification-training

Step 2: Click on Enrol now button. You will be navigated to a new page. 

Step 3: If you have a coupon code, apply the same or else click proceed. 

Step 4: Fill in your details such a name, email address and phone number

Step 5: Pay the required amount by choosing the convenient mode of payment. 

Evaluation process

ITIL 4 Specialist Course certification exam - It is mandatory for students to appear for the simulation test, which is based completely on the concepts you learn in this course. In addition, candidates also have to score 70% in the exam to get the certificate. 

FAQs

What are the prerequisites for the ITIL 4 Specialist certification course?

To be eligible for the ITIL 4 Specialist training, the applicant should have passed the ITIL 4 Foundation examination and attended an accredited training course for the ITIL 4 Specialist course.

What is the pattern for the ITIL 4 Specialist certification exam?

The exam consists of 40 objective questions and each question carries one mark.  each carrying one mark. Standard OTQs, List OTQs, and Negative OTQs are included in the exam. 

What is the duration of the ITIL 4 Specialist certification exam?

The ITIL 4 Specialist certification exam is a 90-minute closed book exam. If a candidate is taking the certification exam in non-native language, they may be awarded 25% extra time (113 minutes in total).

How can I become a certified ITIL 4 Specialist?

To become an ITIL 4 Specialist, you need to complete ITIL 4 Specialist certification course and Score at least 70% in the ITIL 4 Specialist certification exam

What is the ITIL 4 Specialist certification course?

The ITIL 4 Specialist certification course is a program designed to teach you the processes of creating, supporting and delivering IT-enabled products and services. 

Trending Courses

Popular Courses

Popular Platforms

Learn more about the Courses

Download the Careers360 App on your Android phone

Regular exam updates, QnA, Predictors, College Applications & E-books now on your Mobile

Careers360 App
150M+ Students
30,000+ Colleges
500+ Exams
1500+ E-books