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Certified Hospitality Assistant
Quick Facts
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course overview
The Certified Hospitality Assistant programme is designed to give candidates a clear knowledge and practical aspects of hospitality assistant jobs. Candidates will obtain a visible recognition of this knowledge after completing the certification.
The Certified Hospitality Assistant programme will allow working professionals to develop skills and to be better prepared for the job or to show to the employer that they have the skills necessary to perform the assignment. The certification helps to establish the CVs of candidates and serves as an extra qualification that greatly increases the chances of having the desired job.
There are different teams of housekeepers in hotels to maintain them. Many employees will be assigned certain duties. The majority of the cleaning duties assigned by the housekeeping manager or by the assistant is done by the lower level housekeepers.
Often the assistant housekeepers also do the cleaning jobs, but mostly they help the housekeeping manager and inspect the cleanliness of rooms. Assistants are responsible for appointing housekeepers to clean the cleanliness of the public areas. Food and drink services and front office services are also their duties to take care.
The highlights
- 100 percent online
- Self-learning
- Flexible schedule
- Online exam
- The exam can be taken anywhere and at any point in time
- Certification from Government
- Lifetime access to the e-learning module
- Certification will be given by VSkills
Program offerings
- Online learning
- Practice tests
- Reading materials
Course and certificate fees
Fees information
₹ 3,499
- Participants need to make a fee payment of Certified Hospitality Assistant of Rs. 3,499.
Certified Hospitality Assistant Programme Fees
Head | Amount (in Rs.) |
Programme Fees | Rs. 3,499 |
certificate availability
Yes
certificate providing authority
Vskills
Who it is for
The Certified Hospitality Assistant programme is suitable for:
- Students
- Graduates
- Professionals who are seeking jobs in star hotels and restaurants
Eligibility criteria
Certification Qualifying Details
Candidates should have to complete the learning sessions first. After that, they should appear for the online exam. Every month, VSkills will conduct the exam. By scoring 50 percentage marks candidates can pass in the exam and get qualified for certification of the Certified Hospitality Assistant programme. So the exam will consist of 50 questions, 1 mark will be given for each if answered rightly. Hence, a minimum score of 25 is a must to be achieved.
What you will learn
Hospitality skills
Gaining certification for the Certified Hospitality Assistant programme will help candidates to acquire knowledge and skills related to hospitality assistant which are:
- Basic knowledge of using the computer, hospitality etiquette, time management techniques, stress management techniques, good attitude and behaviour, health management, personal health and hygiene and detailed knowledge in food and beverages.
- Personal skills like grooming, assertiveness and manners.
- Interpersonal skills like verbal and non verbal communications, conversational skills, listening skills, team working skills and customer skills.
The syllabus
Hotel housekeeping
Hotel organization
- Divisions of a Hotel
- Front Office
- Housekeeping Department
- Maintenance or Engineering Department
- Food and Beverage Department
- Accounting Department
- Sales and Marketing
- Supporting Departments
Food and Beverage
- F&B Basics
- F&B Services Department Structure
- F&B Ancillary Departments
- Tableware
- Table Settings
- Plates and bowls
- Glassware
- Types of Spoons, Forks, and Knives
- Types of Glasses
- F&B Service Types
- Room Service
Front Office
- Front Office Basics
- Front Office Operations
- Guest Cycle
- Sale Process
- Telephone Manners and Etiquette
- Hotel Rooms
- Room Reservation
- Guest Check Out
- Modes of Payment
House Keeping
- Housekeeping Basics
- Housekeeping Department Areas
- Housekeeping Responsibility
- Cleaning
- Cleaning Equipment and Chemicals
- Guest Supplies
Personal Skills
- Grooming
- Manners
- Assertiveness
Inter Personal Skills
- Verbal Communication
- Conversation Skills
- Non-Verbal Communication
- Listening Skills
- Team Working Skills
- Customer Service
Hygiene and Health
- Personal Hygiene
- Personal Health
- Health Management
Positive Attitude and Behavior
- Positive Attitude
- Different Negativities
- Steps to Be Positive
- Positive Behaviour
- Factors affecting behaviour
- Traits for Positive Behaviour
Stress Management
- Consequences of Stress
- Reason/Causes of Stress
- Signs of stress
- Techniques of Stress Management
Time management
- Time management techniques
Hospitality Etiquette
- Reception
- Etiquettes as a host
- Etiquettes as an Invitee
- Etiquettes of using Elevators/Escalators
- Etiquettes of using Stair Case
- Etiquettes of using a Door
- Table Manners/Etiquettes of using Table
Computer basics
- Windows accessories
- Computer networking
Computer Basics
- What is Computer?
- Commonly Used Computer Terms
- Units of a computer system
- Input Devices
- Output Devices
- Storage Devices
- Types of Software
- Windows Basics
- The User Interface
- Windows Accessories
- Computer Networking
Admission details
Filling the form
Participants have to follow the below given instructions to seek admission in the Certified Hospitality Assistant programme.
Step 1: Candidates need to visit the programme URL
https://www.VSkills.in/certification/hospitality/VSkills-certified-hospitality-assistant.
Step 2: Click the “Buy Now” button to purchase the course.
Step 3: A new page will be opened and candidates will be requested to sign up/ log in on the website.
Step 4: After logging in on the website candidates can initiate for the fee payment. The fees need to be paid via debit card, credit card or net banking.
After successful registration candidates will receive online e-learning access soon and hard copy of study material within 7 to 10 days.
Evaluation process
The exam for the certification of the Certified Hospitality Assistant programme will be available every month. Candidates can schedule for the exam according to their comfort. The exam will be in online mode so candidates can take it from anywhere.
There will be a total of 50 questions in the exam. Candidates will get 60 minutes to complete. The questions will be in multiple choice types. The correct answer will get one mark and there will be no negative mark for incorrect answers. To qualify, candidates must gain 50 percentage marks, that is 25 marks.
How it helps
The certification Certified Hospitality Assistant programme will be helping candidates in the hotel management field to get what they seek. All the needed skills, knowledge, aspects and concepts will be gained by every candidate by the completion. The curriculum is built with all the important aspects.
Candidates will receive placement assistance after getting certified. The country is growing fast and that brings up opportunities. There are a lot of small or medium companies requiring certified professionals. VSkills will give assists to get jobs in such companies. There are recruiting agencies in touch with VSkills. So candidates will not be struggling to find jobs.
The Certified Hospitality Assistant programme is not only beneficial for the freshers. Working employees will also receive many benefits. They will be upgrading their knowledge and qualification by this programme. Salary hikes, promotions, appreciations and many more happiness will be coming to their career. Those candidates might be able to jump to a better job position. As mentioned earlier, job opportunities are increasing. New vacancies are available on a daily basis. This Certified Hospitality Assistant programme will be offering efficient and skilled hospitality assistants to the field.
FAQs
What kind of companies will be recruiting the candidates?
Many small and medium companies are looking for professionals with this certification. Candidates will be able to get into interviews in such companies.
How will be the exam conducted and when will it be conducted?
The exam will be conducted through online and candidates are required to book a time for taking the exam.
Exams will be conducted every month. Candidates can appear according to their availability of time.
What will be the last date to finish the course?
Within one year after registration, every candidate should finish the programme.
How many exam attempts are available?
There is only one chance for one registration.
I want to change the exam schedule, what should I do?
Candidates are required to pay a reschedule fee to change the exam schedule.
Is there any practice test available?
Yes. For every certification practice tests are provided. Candidates can be prepared for the qualifying exam by that.
When will the online e-learning access end?
There is no end for online e-learning access. Candidates will be provided with life long access.
Do I ever have to renew the certificate?
No. The certification will have lifetime validity. So candidates will never have to renew it.
Will I get a job after completion?
VSkills will help candidates to get jobs. By excelling in interviews they can achieve what they want.
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