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Certified Service Quality Manager
BY
Vskills
Joining this course is the right choice for you to learn how to lead a Quality Management team and deliver exceptional ...Read more
Online
₹ 3499
Quick Facts
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course overview
The online course for Certified Service Quality Manager is available on the VSkills learning platform. Students can complete this course at their own pace and get recognized by a government-approved certification.
The concept of Quality Management has existed for a long time but over recent years, its significance has become more pronounced among leading organizations across the world. Organizations are now willing to spend time and money to incorporate Quality Management principles within the organization.
Implementation of Quality Management tools in an organization not only boosts the quality of service and products given to a customer but also improves the quality of processes in an organization by minimizing errors.
The course conceptualises and details the Quality Management framework, principles, and applications in the service sector. When the course ends, students can expect to successfully implement a Quality Management System and also measure its effectiveness.
The highlights
- Government certified Service Quality Manager certificate
- Online course
- Certified candidates are tagged as ‘Vskills certified’
- Online exam
- E-learning material
Program offerings
- Extensive curriculum
- Sample questions
- Mock exams
- Supplementary material for study
- Unlimited e-learning access
- Government-approved course
- Corporate partnerships to increase placement
Course and certificate fees
Fees information
₹ 3,499
The Fees For Certified Service Quality Manager Is As Follow.
Detail | Fee |
Certified Service Quality Manager Course Fee | Rs. 3,499 |
If you have received a Coupon Code, you can use it to avail of discounts on the course fee.
certificate availability
Yes
certificate providing authority
Vskills
Who it is for
The certificate course by Vskills on Certified Service Quality Manager can be utilized by candidates who are
- Business executives
- Senior managers
- Customer service executives
- Quality assurance executives
- Customer service associates
Eligibility criteria
Education
Graduate in Business/Arts/Engineering.
Certification Qualifying Details
Upon clearing the course examination, candidates are entitled to receive a certification that proves they are Qualified Service, Quality Managers.
What you will learn
Business management
After completing the course, you will get an idea about:
- Define the quality standards for any organization’s products or services
- Use Quality Management Techniques and Tools
- Measure service quality performance
- Assess service quality and deploy tools for quality improvement
- Ensure customer satisfaction by providing an excellent quality of service
The syllabus
Service Quality Basics
Total Quality Management
- Introduction
- TQM and Quality
- Customers and Suppliers
- The Quality Gurus
Service Quality
- Defining Service Quality
- Service and Product Quality
- Dimensions and Attributes of Service Quality
- Service-Profit Chain
- Service Guarantees
- ROQ Analysis Consists of Five Steps
Quality Management
- History of Quality Movement
- Continuous Improvement
- Quality Concepts
- Principles
- Customer Expectations
Quality Management Tools
- Base Lining
- Benchmarking
- TQM
- PDCA
- Six Sigma
- Cause-and-Effect Diagram
- CPM/PERT Chart
- Control Charts
Quality Standards
- ISO standards
- CMMI
Assessment and Measurement
- Assessment
- Service Quality Assessment
- Measuring the Service Quality
- Service Quality & Customer Satisfaction
- Quality Metrics
- Service Loyalty
- Service Quality Models
- SERVQUAL
Customer Relationship Management
- The Concept of Customer Relationship Management (CRM)
- Why is CRM Important?
- Implementing CRM: An Overview
- eCRM – What’s Different?
- Understanding the Power of CRM
- Benefits and Pitfalls
Lifetime Value and Customer Profitability Analysis
- Lifetime Value
- Customer Profitability Analysis
Service Excellence
- What is Service Excellence?
- Global Best Practices In Service Excellence
- Employee Empowerment
The Malcolm Baldrige Quality Award
- What are the Criteria?
- Business Results
- The Ritz-Carlton Leadership System
- The Baldrige Award and Ritz Carlton: A Case Study
- Human Resource Focus
- Quality Selection Process - QSP
- Process Management
European Foundation For Quality engagement
- The Fundamental Concepts of Excellence Results Orientation
- People Development and Involvement
- Leadership and Constancy of Purpose
- Management by Processes and Facts
- Partnership Development
- Continuous Learning, Innovation, and Improvement
- Model Criteria
- Corporate Social Responsibility
Case Studies
- Catering Company
- Grocery Store
Admission details
Anyone can enroll in the course with just a few clicks in a few minutes. The following points highlight the online admission process:
- Visit https://www.vskills.in/certification/quality/service-quality-manager-certification to access the course details and enroll.
- Click ‘Buy Now’ that is visible under the ‘Apply for Certified Service Quality Manager Certification’ box to proceed to the next step.
- Register using your email ID and set up a username and password.
- Click 'Register' after putting in your personal details such as name and mobile number. Use any of the payment modes mentioned as per your convenience and ease. Payment is hassle-free and can be made via Net Banking or by using Debit Card/ Credit Card. Visa, Amex, MasterCard, cards, and all Indian Banks Debit Cards can be used. Alternatively, you can use Google Pay, Amazon Pay, and Paytm to complete payment. Once payment is done, the course is available for use.
Evaluation process
A passing score of 50% is necessary to clear the course and qualify for certification. The examination lasts for 60 minutes, wherein students have to answer 50 questions, carrying 1 mark each. Students will have an unlimited number of chances to clear their examination.
How it helps
The Certification will equip students with the skills required to be a successful Quality Manager. Quality Management is an excellent career option and is a part of diverse sectors such as manufacturing, construction, hospitality, healthcare, IT, finance, technology, and publishing.
FAQs
What kind of study material is offered?
The course is taught with the aid of videos and supplementary course content material.
How will I get access to the study material?
Students are sent links for the videos and online lectures. A hard copy of the course material is also sent to the candidate's postal address.
To complete the course what are the minimum number of days required?
Candidates have to pick an exam date from the Exam Centre. Students will need to clear the exam in a year. The course videos and online material from the purchase date and is valid for a year.
What kind of questions are tested in the exam?
There are 50 MCQ-type questions that carry one mark each.
Can the exam be rescheduled?
Candidates are free to reschedule their exams subject to payment of the rescheduling fee. They can then set the examination date by referring to the examination calendar.
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