Certified Telesales Executive

BY
Vskills

Learn the best practices and techniques of sales execution and positive personality skills with the Vskills Certified Telesales Executive programme.

Mode

Online

Fees

₹ 3499

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based

Course overview

Enrol in the Certified Telesales Executive programme by Vskills to understand the fundamentals, skills, best practices, and processes for Telesales. You will learn to apply your enhanced sales skills in the day-to-day life scenarios and while handling customers. The course extensively covers managing, editing, printing, and previewing files in MS Word 2003, MS PowerPoint- 2003, and MS Excel-2003.

Moreover, students become proficient sales professionals and are qualified for job opportunities in telesales marketing firms, MNCs, call centres, real estate sector, IT companies, banks, credit card companies, art organisations and more. The Certified Telesales Executive training course has a comprehensive online learning curriculum complying with industry standards.

Besides, learners get a government certificate with lifetime validity after finishing the Vskills Certified Telesales Executive online course. Vskills certificates do not expire; hence students don't have to worry about renewing them frequently. Candidates are also marked as "Vskills certified" on the prominent digital job and career platforms. The course significantly increases your chances of scoring a high-paying job.

The highlights

  • Online training
  • Indian Govt certification
  • Vskills labels
  • E-learning lifetime access
  • Certification training-end-exam
  • The sample study material for reference
  • Free Call-back provision for doubts

Program offerings

  • Virtual training programme
  • Lms access
  • Government accreditation
  • Physical study material
  • Brochure
  • Practice test
  • Call-back request
  • Course certificate
  • Online test

Course and certificate fees

Fees information
₹ 3,499
  • Pay a one-time charge of Rs 3,499 for the Certified Telesales Executive training course.
  • Besides, if you don’t have a credit card, pay via a debit card from any Indian bank.

Certified Telesales Executive course fee structure

Programme

Fee

Certified Telesales Executive Course

Rs. 3,499

certificate availability

Yes

certificate providing authority

Vskills

Eligibility criteria

The Certified Telesales Executive course is beginner-level training and has no eligibility criterion. 

Certificate Qualifying Details

Furthermore, if you successfully pass the online test, you will earn the Certified Telesales Executive training programme certificate. For that, learners must get a minimum score of 25/50.

What you will learn

Sales skills Ms office skills

Excel in the following concepts by joining the Vskills Certified Telesales Executive online programme:

  • Telesales basics
  • Personality skills (public speaking, self-grooming, listening, vocal, etc.)
  • Decision-making
  • Customer behaviour 
  • Time management
  • Positive behaviour
  • Telesales process
  • Call centre techniques and processes
  • Stress management
  • Basics of Computer
  • MS Office-2003 (MS Word, MS PowerPoint, MS Excel)
  • Windows XP

The syllabus

Sales Basics

  • Telesales Types
  • Telesales
  • Types of Orientation
  • Sales Cycle
  • Functions of a Telesales Executive
  • Telesales Features

Developing skills

  • Public Speaking
  • Skills Development
  • Personality Development
  • Positive Attitude
  • Self Grooming Tips
  • Successful Salesperson Behaviour 
  • Different Negativities
  • Positive Behaviour
  • Steps to Be Positive
  • Listening skills
  • Traits for Positive Behaviour
  • Vocal Skills
  • Telesales Specific Skills

Customer Handling

  • Build Customer Relationship
  • Customers Expectations
  • Understand Customer Behaviour

Call Preparation

  • Call Scripts
  • Knowing the Purpose of Each Call
  • Product or Service Knowledge

Telesales Process

  • Catching the Prospect’s Interest
  • Overcoming Objections
  • Making the Sales Presentation
  • Closing
  • Investigation
  • Vaulting the Hurdle

Team Work

  • Team Formation

Stress Management

  • Signs of stress
  • Reason/Causes of Stress
  • Techniques of Stress Management
  • Consequences of Stress

Time Management

  • Techniques for Time Management

Computers Basics

  • Characteristics of computer
  • Introduction - What is a Computer?
  • Computer Terms (Commonly Used)
  • Representation of information
  • Units of a computer system
  • Storage Devices
  • Input Devices
  • Types of Software
  • Disk Organisation Terms
  • Output Devices
  • Basic Computer Operations– IPO

Windows XP

  • User Interface
  • Operating System
  • The Task Bar
  • Using the Mouse
  • Windows XP Professional
  • The Desktop
  • The Start Menu
  • The Control Panel
  • Windows Explorer

MS - Word 2003

  • Moving in a document
  • File Management
  • Printing documents
  • Select Text
  • The Formatting Toolbar Icons
  • Previewing a document
  • Multiple Columns
  • Editing Text
  • Font Formatting
  • Headers and Footers
  • Document Enhancement
  • Bullets and Numbering
  • Change Case
  • Drop Capital
  • Tables
  • Mail Merge

MS-Excel 2003

  • File Management
  • MS-EXCEL Window Elements
  • Select cells and data ranges
  • Headers and Footers (Preset)
  • Page Setup
  • Printing document
  • Functions in Excel
  • Editing data

MS-Power Point 2003

  • Starting with a presentation
  • Loading of PowerPoint
  • Different Views
  • Modifying the document
  • Editing the document
  • Working of a Slide Show
  • File Management

Internet

  • Network types
  • Networking Concepts
  • Internet
  • Sharing Local Printer
  • Windows Networking terms
  • Sending emails from Google's Gmail
  • Send Email Message from Outlook
  • Download from the Internet
  • Email
  • Connecting to a Network Printer

Admission details

Register for the Certified Telesales Executive online course from Vskills through the below-mentioned simple procedure:

  • Go to the Vskills website at www.vskills.in to start the admission process.
  • Now, browse the homepage for the “Certified Telesales Executive” course.
  • Go through the details, brochure, and sample material.
  • Continue by selecting “Buy Now” and reach the checkout page.
  • Now, fill necessary contact details to log on/ log in to Vskills.
  • Finish the registration procedure after making the transaction and paying the fee via any suitable mode.

Filling the form

Enrolling in the online training mode of the Certified Telesales Executive programme requires opening a Vskills account and making the fee payment.

Evaluation process

Learners have to take a final test of an hour which reviews and evaluates the skills acquired from Vskills Certified Telesales Executive course. The exam passing criterion is scoring 50% marks or more. After finishing the curriculum, going through the mock tests and tutorials, students can schedule their test on the Vskills exam calendar. The assessment comprises 50 multiple-choice type questions, with no arrangement of negative marking.

How it helps

The Certified Telesales Executive online programme by Vskills is perfectly suited for sales professionals, graduates, and freshers alike. The learning material allows you to inculcate impressive qualities and skills which constitute an in-demand sales executive.

Since the course and Vskills certificate are both job-oriented, learners will land exciting work opportunities with organisations in the sectors ranging from finance, real estate, IT, public sector, marketing agencies, call centres, and more. The students will work in telemarketing, inbound calls, customer services, outbound sales, client relationship, telesales operations, business development, sales consultancy, etc.

FAQs

Can I apply for the programme through the website?

Yes. You can enrol in the Certified Telesales Executive training from the Vskills website by creating a profile and making a payment.

When will I receive the certificate?

Students will get the soft copy in 3-5 days and the physical copy in 7-10 working days.

What is the fee for the Vskills certification courses?

The rates are different for different programmes. Besides, the fee may change before prior notice, so candidates should refer to Vskills website.

How do I contact Vskills for doubt resolution?

You can connect with them on-call at 011 4734 4723, or you can fill a contact form available at https://www.vskills.in/certification/index.php?route=information/contact.

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