Site Reliability Engineering: Measuring and Managing Reliability

BY
Google via Coursera

Develop your skills in determining service reliability by enrolling for the Site Reliability Engineering: Measuring and Managing Reliability course by Coursera.

Lavel

Intermediate

Mode

Online

Duration

3 Weeks

Fees

Free

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based
Learning efforts 4 Hours Per Week

Course overview

Courses on Coursera are taught by instructors from worldwide universities and companies. These courses provide access to on-demand video lectures, quizzes, homework exercises, projects, and community discussion forums. Coursera has come up with this course along with Google Cloud to give the learners an opportunity to make more reliable business decisions.

The framework of the Site Reliability Engineering: Measuring and Managing Reliability course by Coursera has been tailor-made for learners who wish to gain knowledge about Site Reliability Engineering and start off their career in that direction. The course intends to equip the participants with the skills required to measure and manage reliability. 

This course will provide the participants with a detailed understanding of the different components of Site Reliability Engineering, Customer Reliability Engineering and Service Level Objectives. They will also learn about the usage of Service Level Indicators while making business decisions for better reliability. It will familiarize the participants with the various practices and theories of managing and measuring reliability.

The highlights

  • Shareable certificate programme 
  • 100% Online learning
  • Completion takes approximately 7 hours
  • Subtitles in English and Spanish

Program offerings

  • E-learning videos
  • Practice exercises

Course and certificate fees

Type of course

Free

certificate availability

Yes

certificate providing authority

Coursera

Eligibility criteria

Certification Qualifying Details

Participants have to successfully complete the following in order to receive the course completion certificate:

  • Complete name verification
  • Pass all the required assignments given in the course
  • Pay the course certificate fee

What you will learn

Knowledge of computer application

The completion of the Site Reliability Engineering: Measuring and Managing Reliability course by Coursera will give the participants a firmer grasp of the following:

  • The core concepts of Site Reliability Engineering
  • Understanding the theory of Service Level Objectives 
  • Learning the drafting of an error budget policy
  • Expertise in defining Service Level Indicator specifications
  • Learning how to make reliable business decisions

The syllabus

Week 1: Introduction to SRE

Videos
  • Course structure
  • What's the difference between DevOps and SRE? - Intro
  • What's the difference between DevOps and SRE?
  • Now SRE Everyone Else with CRE! - Intro
  • Now SRE Everyone Else with CRE!
  • CRE's Three Reliability Principles
  • Reliability in the Cloud
  • How SLOs help your business make decisions
  • How SLOs help you build features faster
  • How SLOs help you balance operational and project work
  • Making SLOs work for your organization
Practice Exercise
  • DevOps/SRE

Week 1: Targeting Reliability

Videos
  • Introduction
  • SLOs vs SLAs
  • The happiness test
  • How do we measure reliability?
  • Edge cases
  • 100% is the wrong target
  • Iterating
Practice Exercises
  • A working service
  • SLOs and SLAs
  • Reliability and iterating
  • Targeting Reliability Assessment

Week 1: Operating for Reliability

Videos
  • Introduction
  • Error budgets
  • Everything is a trade-off
  • Error budgets: advanced concepts
  • Axes of improvement
  • Operational approach to increasing reliability
  • Module summary
Practice Exercises
  • Error budgets
  • Increasing reliability
  • Operating for Reliability Assessment

Week 2: Choosing a Good SLI

Videos
  • Introduction
  • User happiness in metric form
  • The properties of good SLI metrics
  • Ways of measuring SLIs
  • The SLI menu
  • The SLI equation
  • Request / Response SLIs
  • Data processing SLIs
  • But my system is really complex!
  • Managing complexity with aggregation
  • Managing complexity with bucketing
  • Achieveable SLOs
  • Aspirational SLOs
  • Continuous improvement
Practice Exercises
  • Measuring happiness
  • Commonly used SLIs
  • Correctness and Coverage

Week 3: Developing SLOs and SLIs

Videos
  • Introduction
  • The 4-step process
  • Our example game
  • Loading the profile page
  • Refining SLI specifications
  • Looking for observability gaps
  • Failure modes
Practice Exercises
  • Postmortem!
  • Setting Achievable SLO targets

Week 4: Quantifying Risks to SLOs

Videos
  • Introduction
  • Is your error budget realistic?
  • Modeling risks in our spreadsheet
  • Analyzing risk

Week 4: Consequences of SLO Misses

Videos
  • Introduction
  • No surprises
  • A dashboard example
  • Why an error budget policy?
  • Fundamentals of an error budget policy
  • How to draft an error budget policy
  • Example policy thresholds
  • A hypothetical policy scenario
  • Course conclusion and video wrap up
Practice Exercises
  • Error budget policies
  • Error budget policy - considerations
  • Consequences of SLO Misses

Admission details


Filling the form

Applicants who wish to apply for  Site Reliability Engineering: Measuring and Managing Reliability course by Coursera can follow the steps given below:

Step 1: Visit the website of the course.

Step 2: Select the Enroll option available on the left side of the screen.

Step 3: Candidates have to sign up with Coursera before they can proceed further.

Step 4: After making an account, candidates will be given the option of choosing between the Purchase course and audit only. They can choose the appropriate mode according to their preferences. 

Step 5: If they choose a purchased course, they will have to make a payment for the same before they can gain access to the course material.

Step 6: If they choose to audit only, they will be given instant access to the course.

Scholarship Details

Financial aid is provided to the participants who cannot afford to pay for their certificates. 

To receive the Coursera Financial Aid or a Scholarship, participants have to:

  • Fill out an application providing information about their education, career goals, and financial circumstances.
  • Commit to abide by the Honor Code and the Code of Conduct of Coursera.

How it helps

The Site Reliability Engineering: Measuring and Managing Reliability course by Coursera is an online platform for learners who wish to get in-depth knowledge about Site Reliability Engineering.  

Once the course gets completed, the participants will have a detailed perspective about CRE's Three Reliability Principles, building Service Level Objectives and its usage for balancing project operations, the happiness test, process of developing Service Level Indicators, analyzing, modelling risks and various other components of Site Reliability Engineering.  They will be skilled and capable enough to measure and manage reliability for making business decisions and sustaining them smoothly. 

The practice assignments will enable the participants to review and apply their understanding of the learned concepts. The coursework will help the theoretical as well the practical knowledge called for. This training by Google Cloud will enable the participants to apply their principles to develop their first SLOs for services they are acquainted with within their own organizations. It will make the participants industry-ready.

FAQs

When is the access to lectures and assignments given?

Access to lectures and assignments is given depending upon the type of enrolment made by the candidate. If the course is taken in audit mode, then most of the course material is for free. Access to graded assignments and to earn a Certificate, the Certificate experience has to be purchased during or after the audit.

What does the Course Certificate include?

The Course certificate includes the name of the course, the logo of the partner institution offering the course. The instructor's signature, a verification URL can also be included in the partner institution.

Does Coursera provide a hard copy of the certificate?

No, Coursera provides course certificates as downloadable PDF files, which can be printed by the participants. They can also be shared electronically.

Can I download the videos?

Yes, the participants can download the videos for offline viewing. You can download the subtitles of the videos as a transcript file to read.

What is Coursera Plus?

Coursera Plus provides access to the majority of the courses on Coursera upon payment of an annual subscription. Participants can take as many courses as they like. There is no limit upon the number of courses they can enrol in or Course Certificates they can earn.

Which browsers are supported by Coursera?

Coursera supports the most recent version of Google Chrome (recommended), Safari, Firefox, Microsoft Edge and Internet Explorer 11.

What are Qwiklabs?

Coursera uses a third-party tool, Qwiklabs in some of its courses for labs. It requires the latest version of Firefox, Google Chrome, or Microsoft Edge; Microsoft Internet Explorer 11+ or Safari 8+.

Coursera uses a third-party tool, Qwiklabs in some of its courses for labs. It requires the latest version of Firefox, Google Chrome, or Microsoft Edge; Microsoft Internet Explorer 11+ or Safari 8+.

There is no grade penalty for missing a deadline. The majority of the courses have personalized deadlines that begin when the participants enrol in a course. Some courses are on the session so if the participants miss a deadline they will have to switch sessions.

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