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    • Contact Center Artificial Intelligence Operations and Implementation

    Contact Center AI: Operations and Implementation

    BY
    Google via Coursera

    Brochure Enquire
    Lavel

    Intermediate

    Mode

    Online

    Duration

    2 Weeks

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Video and Text Based

    Course and certificate fees

    certificate availability

    Yes

    certificate providing authority

    Coursera

    The syllabus

    Week 1: Course Overview

    Videos
    • Course Introduction
    Readings
    • How to Send Feedback

    Week 1: Environment Management

    Videos
    • Introduction
    • Environment management
    • Environment configuration
    • Lab Intro Managing Environments in Dialogflow
    • Lab Review Managing Environments in Dialogflow
    Practice Exercise
    • Quiz

    Week 1: Drawing Insights from Recordings with SAF

    Videos
    • Introduction
    • Speech Analysis Framework
    • How SAF works
    • AutoML
    • CDLP
    • Lab Intro Using SAF
    • Lab Review Using SAF
    Practice Exercise
    • Quiz

    Week 2: Intelligence Assistance for Live Agents

    Videos
    • Introduction
    • What is Agent Assist?
    • Where Agent Assist fits in
    • Sample integrations
    • Demo of Agent Assist
    Practice Exercise
    • Quiz

    Week 2: Compliance and Security

    Videos
    • Introduction
    • Security architecture
    • Data security
    • Webhook security
    Practice Exercise
    • Quiz

    Week 2: Best Practices

    Videos
    • Introduction
    • Design phase best practices
    • Testing and validation
    • Production
    • Operational
    Practice Exercise
    • Quiz

    Week 2: Course Summary

    Videos
    • Course review

    Instructors

    Google Cloud Training
    Instructor
    Google Cloud

    Articles

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