The ABC of Business Communication

BY
State Bank of India via Edx

Lavel

Beginner

Mode

Online

Duration

4 Weeks

Fees

Free

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based
Learning efforts 1-3 Hours Per Week

Course and certificate fees

Type of course

Free

certificate availability

Yes

certificate providing authority

State Bank of India

certificate fees

₹12,510

The syllabus

Week 1

Module 1: What is Business Communication?
  • Definition of communication
  • Functions of communication
  • Components of communication
  • Communication in business
  • Methods of communication
  • Self-assessment
Module 2: Communication Networks in Organisations
  • Direction of communication – External and Internal Communication
  • Communication channels
  • Communication networks and their effectiveness
  • Self-Assessment

Week 2

Module 3.1: Communication Skills
  • Empathetic listening
  • Confidence
  • Clarity
  • Politeness
  • Self-assessment
Module 3.2: Persuasive Communication
  • Acceptance
  • Active listening
  • Cross-cultural communication
  • Self-assessment

Week 3

Module 4: Barriers to Communication
  • Barriers to communication and overcoming them
  • Common errors in written and oral communication
  • Self-assessment

Week 4

Module 5: Communication Climate and Patterns
  • Communication climate
  • Comparison of communication patterns
  • Self-assessment

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