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    Fundamentals of Customer Centricity

    BY
    State Bank of India via Edx

    Brochure Enquire
    Lavel

    Beginner

    Mode

    Online

    Duration

    5 Weeks

    Fees

    Free

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Video and Text Based
    Learning efforts 1-4 Hours Per Week

    Course and certificate fees

    Type of course

    Free

    certificate availability

    Yes

    certificate providing authority

    State Bank of India

    certificate fees

    ₹6,633

    The syllabus

    Week 1: The Realm of Customer Centricity

    • Introduction to the concept
    • Meaning and significance

    Week 2: The Customer Centric Organization

    • Learn the habits of customer-centric organizations

    Week 3: Customer Centricity Actionables

    • Making customer experience value

    Week 4: Customer-Centric Banking

    • Understand the importance of customer-centric banking

    Week 5: Digital Banking for a Customer Centric World

    • Uncover the shifts re-shaping digital banking

    Instructors

    Mr Hari S Iyer

    Mr Hari S Iyer
    Deputy General Manager
    State Bank of India

    Other Masters

    Mr Mukti Prakash Behera

    Mr Mukti Prakash Behera
    Assistant Professor
    State Bank of India

    M.Phil., MBA

    Dr Bindu K Nambiar

    Dr Bindu K Nambiar
    Faculty
    State Bank of India

    Other Bachelors, Ph.D, MBA

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