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Quick Facts
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Learning efforts
2-4 Hours Per Week
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Course and certificate fees
Type of course
Free
certificate availability
Yes
certificate providing authority
State Bank of India
certificate fees
₹12,510
The syllabus
Week 1: Orchestrating the Customer Journey- speed and convenience
Week 2: Strategizing Engagement Banking as a growth model
Week 3: The levers for Customer Engagement
Instructors
Mr Rudrabhatla Lalitha
Senior Faculty
State Bank of India
Other Bachelors
Mr Malladi Surya Prakasham
Faculty
State Bank of India
Other Bachelors
Mr Rabindra Mohanty
Faculty
State Bank of India
Diploma, Other Bachelors, Other Masters
Mr Avinash Agrawal
Faculty
State Bank of India
Other Bachelors, Other Masters, MBA
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