Practical Guide to Navigating Professional Relationships by Salesforce SV Academy via Coursera: Fee, Duration, How to Apply

Quick Facts

particular	details
Medium of instructions English	Mode of learning Self study	Mode of Delivery Video and Text Based

Course overview

The need for human-centric skills is as important as technical skills, even if you work in the tech industry. The Practical Guide to Navigating Professional Relationships online course by Coursera is developed to teach how to manage relationships and communicate effectively. You will also learn how to present yourself professionally.

Coursera’s Practical Guide to Navigating Professional Relationships programme is a five-week-long course that will equip you with the skills required to become a top-performing Sales Development Representative (SDR) and beyond. The course has plenty of reading material, quizzes and video lessons for an intensive understanding of concepts.

The Practical Guide to Navigating Professional Relationships certification course is offered by Salesforce and the SV Academy. The learnings of this programme will enable you to receive and give feedback effectively. Also, you will understand how to deal with different perspectives and opinions in the workplace. You can get a course completion certificate at the end of this online programme.

Course and certificate fees

The fees for the course Practical Guide to Navigating Professional Relationships is -

Head	Amount in INR
1 month	Rs. 4,115
3 month	Rs. 8,230
6 month	Rs. 12,345

certificate availability

Yes

certificate providing authority

Coursera

Eligibility criteria

There are several prerequisites before you join the Practical Guide to Navigating Professional Relationships online course. You should be able to communicate in a written and verbal form that is understandable and accessible. The course is part of a professional certificate on Coursera. So, you must have completed the previous four courses of the series to enrol.

You also need to be familiar with social media, including LinkedIn. Furthermore, it would help if you had basic computer literacy that allows you to use email, web search, word processor, etc. Most importantly, you need to have the motivation to grow professionally and personally.

What you will learn

Communication skills

Near the end of the Practical Guide to Navigating Professional Relationships programme, you will be able to:

Problem solving skills
Form an understanding of diverse perspectives and opinions in your workplace
Generate an empathetic way of communication to enhance your professional demeanour
Apply particular written communication styles for different scenarios
Make a three-month plan to optimise learning, apply feedback and successfully improve your career

The syllabus

Module 1: Prioritize Professional and Empathetic Communication

Videos

Practical Guide to Navigating Professional Relationships
Course Introduction
Instructor Introduction Video
Introduction to the Mock Company
Introduction to Professionalism in the Startup World
Creating the Personal Brand of a Top Performer
Speaking to Value
Communicating with Your Manager
Communicating Effectively with Teammates
Working with Your Account Executive
SV Academy Ambassadors: How to Crush Call Blitzes
SV Academy Ambassadors: Navigating the SDR/AE Relationship
SV Academy Ambassadors: Excelling as a Team Lead
Communicating Effectively with Prospects and Customers
Review: Prioritize Professional and Empathetic Communication

Readings

Syllabus
Personal Branding: 4 Steps to Finding the "Real You"
Professionalism in the Workplace
Fred Kofman on Victim Mentality
Leading with Warmth
Focusing on the Customer

Assignments

Practice Quiz - Communicating Effectively with Managers
Practice Quiz - Communicating Effectively with Teammates
Graded Quiz - Prioritizing Professional and Empathetic Communication

Discussion Prompts

Meet and Greet
Sharing the Vision for Our Personal Brands

Module 2: Speak With Confidence and Clarity

Videos

Mastering the Conversational Approach
Exuding Energy and Enthusiasm
How to Introduce Yourself
Driving Results through Active Listening
Delivering the Message with Skill
Review: Speak with Confidence and Clarity

Readings

How to Converse Authentically
Operating from a Place of Enthusiasm
Amy Cuddy on Body Language
5 Ways to Listen Better
Barriers to Listening
How to Mirror in Conversation

Assignments

Practice Quiz - Mastering the Conversational Approach
Practice Quiz - Exuding Energy and Enthusiasm
Driving Results through Active Listening
Practice Quiz - Delivering the Message with Skill
Graded Quiz - Speaking with Confidence and Clarity

Discussion Prompts

Applying the Conversational Approach
Understanding Your Barriers to Listening

Module 3: Empathize and Challenge in Written Communication

Videos

Introduction to the PACE Framework in Business Writing
PACE Email Prospecting: Conversational Selling through Written Communication
Starting with Key Messages and Action Items
Focusing on Concision and Clarity
Following Up with Ease
Strategies for Effective Meeting Follow-Up for SDRs
Review: Empathize and Challenge in Written Communication
Peer Review Instructions and Sample

Readings

Writing Emails that Get Results
Playbook: Business Writing

Assignments

Maximizing the PACE Framework in Business Writing
Practice Quiz - Building Accountability in the Workplace
Practice Quiz - Focusing on Clarity and Concision

Peer Review

Getting to the Point

Discussion Prompt

Email Writing Scenarios

Module 4: Hone Your Cultural Competency Skills in the Workplace

Videos

Getting Results through Diverse Perspectives
Cultivating Diversity and Cultural Competency - Part 1
Cultivating Diversity and Cultural Competency - Part 2
Tapping into Multiple Points of View
Strategies for Empathizing with the Opposite Point of View
Communicating Across Differences
How to Find Common Language in a Team
Review: Hone Your Cultural Competency Skills in the Workplace
Peer Review Instructions and Sample

Reading

The Strength of Diversity

Assignments

Practice Quiz - Getting Results through Diverse Perspectives
Practice Quiz - Tapping into Multiple Points of View

Peer Review

Demonstrating Your Professional Cultural Competency

Discussion Prompts

Getting Input from Your Colleagues
Communicating Effectively

Module 5: Accelerate Learning in the First 30-60-90 Days of Work

Videos

What to Expect in the First 3 Months as an SDR
SV Academy Ambassadors: Springboarding Your Career with Effort and Enthusiasm
SV Academy Ambassadors: Building an SDR-Specific 30-60-90 Plan
Tips for Managing and Coaching Yourself When Needed
Mobilizing Your Support System
Strategies for Building Your Support System at Work
What Does It Mean to Be Coachable?
Taking Risks and Optimizing Learnings
Review: Accelerate Learning in the First 30-60-90 Days of Work
Review: Practical Guide to Navigating Professional Relationships
Peer Review Instructions and Sample

Readings

What Is a 30-60-90 Day Plan?
Take Your Networking to the Next Level
Playbook: Giving and Receiving Feedback
Downsides of Perfectionism
Smash Fear by Tim Ferriss
Understanding Sales Economics to Design Experiments

Assignments

Practice Quiz - Ramping Up with Effort and Enthusiasm
Practice Quiz - Mobilizing Your Support System
Practice Quiz - Implementing Feedback Quickly
Practice Quiz - Taking Risks and Optimizing Learnings

Peer Review

Composing a Three-Month Plan

Discussion Prompts

Strengthen Relationships within Your Network
Setting Yourself up for Success

Admission details

Step 1 –Go to the official link.
Step 2 – Click on the ‘Enroll for Free’ button. A signup window will open in your browser.
Step 3 – Login using your existing Google or Facebook ID. Or, create a new account using your email address and hit the ‘Join for Free’ button.
Step 4 – You will have two options to enrol after registering - ‘Start Free Trial’ and ‘Audit the course.’ The free audit option will get you directly enrolled in the Practical Guide to Navigating Professional Relationships programme by Coursera. However, you must pay the required fee if you want unlimited access and a certificate on completing the course.

Filling the form

There is no application form to join the Practical Guide to Navigating Professional Relationships online programme. Just visit the Coursera website and register for an account to enrol. You only need to enter your name and email ID for signing up.

Scholarship Details

You can apply for a scholarship to access the premium features of the Practical Guide to Navigating Professional Relationships course. Just click on the ‘financial aid available’ link on the course page. After agreeing to Coursera’s terms, you will find yourself on the application form.

Now, you must specify your annual income, educational background and employment status. Then, you must provide written answers (150 words minimum) to a couple of questions. First, why are you applying for financial aid? Second, how will the Practical Guide to Navigating Professional Relationships training help you advance towards your goals? Coursera takes at least 15 days to review your application.

How it helps

The Practical Guide to Navigating Professional Relationships is a self-paced online course. So, you’ll have 24/7 access to the course contents that you can learn at your pace. You can complete the modules at your convenience.

Moreover, you can opt for the Practical Guide to Navigating Professional Relationships certificate after completing the programme. This e-certificate will serve as a great addition to your LinkedIn profile and resume.