ISO/IEC 20000 Lead Implementer Online Training and Certification| PECB

BY
Professional Evaluation and Certification Board via Infosec Train

Join Infosec Train’s ISO/IEC 20000 Lead Implementer| PECB training to develop the required skills for managing and implementing IT service management systems.

Mode

Online

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study, Virtual Classroom
Mode of Delivery Video and Text Based

Course overview

The five-day ISO/IEC 20000 Lead Implementer| PECB course by Infosec Train aims to teach you the management and implementation of IT service management systems in an organisation, as mentioned in ISO/IEC 20000-1:2005. The programme features a PECB-certified trainer, a blended learning model, and a lot more at an affordable price. 

Throughout the ISO/IEC 20000 Lead Implementer| PECB certification syllabus, you’ll learn the best practices for implementing and planning IT service management procedures, starting from ISO 20000’s 6 fields. The course’s PECB-authorised partner will also help you gain proficiency in applying and devising changes and new services, relationship management processes, service delivery procedures, and other areas.

Infosec Train’s ISO/IEC 20000 Lead Implementer| PECB training is entirely compatible with ITIL and ISO 20000-2 (guidelines for an SMS’s implementation). Moreover, the curriculum is consistent with the specific project management practices set up in ISO 10006 (guidelines for quality management in projects - Quality Management Systems). After clearing the curriculum test, you can also obtain the training certificate to boost your current resume. 

The highlights

  • Free demo session available
  • 3 enrolment modes
  • Certification exam
  • Completion certificate
  • Blended learning delivery model
  • Instructor-led training
  • Affordable programme
  • PECB-authorised training partner
  • PECB-certified educator
  • Post-training support
  • Tailor-made course

Program offerings

  • Tailor-made programme
  • Pecb-authorised training partner
  • Pecb-certified instructor
  • Instructor-led learning for 40 hours
  • Course certificate
  • Affordable course
  • Blended learning delivery model
  • Post-training support.

Course and certificate fees

certificate availability

Yes

certificate providing authority

PECB

Who it is for

The ISO/IEC 20000 Lead Implementer| PECB programme by Infosec Train is best-suited for: 

  • Consultants and project managers looking to prepare and support an organisation in implementing an IT SMS (service management system)
  • IT’s expert advisors
  • IT service team members 
  • ISO 20000 auditors wanting to comprehend the IT SMS implementation process fully
  • Technical experts preparing for an SMS project management function or IT service function
  • Personnel responsible for the conformity or IT service in an organisation

Eligibility criteria

You must either know the basics of ISO 20000 and ITIL or possess the ISO 20000 Foundation Certification to join the ISO/IEC 20000 Lead Implementer| PECB training by Infosec Train.

Moreover, there will be a certification exam once the programme ends. You’ll be eligible for the ISO/IEC 20000 Lead Implementer| PECB certificate after clearing the same. 

What you will learn

Auditing skill

The extensive ISO/IEC 20000 Lead Implementer| PECB course syllabus will help you gain expertise in: 

  • Management systems 
  • Process approach 
  • Presenting the ISO 20000-standard family and comparisons with ITIL V2 and V3
  • Preliminary analysis and establishing maturity levels of a current IT service management system, according to ISO 21827
  • Writing a project plan and a business case to implement an SMS
  • Defining the scope of an SMS
  • Defining SMS policies and objectives
  • Facets and types of management
  • Documenting the procedures and processes
  • SMS’s operations management
  • SMS’s controlling and monitoring
  • ISO 20000 internal audit
  • Development of performance indicators, metrics, and dashboards
  • Implementing a continual improvement program
  • SMS’s management review 
  • Prepping for ISO 20000 certification audits

The syllabus

Introduction to the process approach and management systems

Presentation of the ISO 20000 family of standards and comparison with ITIL V2 and V3

Fundamental principles of IT Service

Preliminary analysis and establishment of the maturity level of an existing IT Service Management System based upon ISO 21827

Writing a business case and a project plan for the implementation of an ITSM

Definition of the scope of an SMS

Definition of an SMS policy and objectives

Documentation of the processes and procedures

Service level management

Budgeting and accounting for IT services

Competence management

Change management

Capacity and availability management

Service continuity and security management

Incident and problem management

Operations management of an SMS

Controlling and Monitoring an SMS

Development of metrics, performance indicators and dashboards

ISO 20000 internal Audit

Management review of an SMS

Implementation of a continual improvement program

Preparing for an ISO 20000 certification audit

Admission details

  • Visit the ISO/IEC 20000 Lead Implementer| PECB course portal.
  • Peruse the training information and scroll down to the ‘Choose Your Preferred Learning Mode’ section.
  • Check the 3 available options and select the one you want. Depending on that, click on its ‘Contact Us/Enrol Now/Get Started’ tab and proceed.
  • A short pop-up form will appear. Provide the on-screen details and select ‘Submit Now’.
  • Infosec Train’s training officials will contact you about training enrolment. 

Filling the form

Joining the ISO/IEC 20000 Lead Implementer| PECB certification course requires you to submit a request first. To do this, you can provide your phone number, full name, active email ID, country of residence, and additional comment/required training option. Once you send this, Infosec Train’s authorities will revert on the further steps.

Evaluation process

The ISO/IEC 20000 Lead Implementer| PECB online course has a 3-hour examination, which you must clear to obtain the certificate. The exam will include essay-type questions in English. 

How it helps

If you’re looking to manage and implement IT service management systems according to ISO/IEC 20000-1:2005, this is the ideal training. The ISO/IEC 20000 Lead Implementer| PECB programme covers core facets of this domain and offers blended learning through a PECB-certified trainer. You also receive post-training support for continued guidance after finishing the course. 

Furthermore, you can use the ISO/IEC 20000 Lead Implementer| PECB certificate to pursue exciting roles such as a Cybersecurity Engineer, IT Audit Manager, or Internal Auditor. 

Instructors

Mr Rajesh Sandheer

Mr Rajesh Sandheer
Trainer
Freelancer

FAQs

How can I test the course before joining?

You can sign up for a free demo class. 

What type of questions will the certification test include?

It will consist of essay-type questions.

Will there be a PECB-authorised training partner?

Yes. The training offers a PECB-authorised course partner.

Is post-training mentorship offered?

Yes. 

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