Learn about the various concepts and techniques involved in providing effective and personalized experiences for the customers with this course.
Inclusive of GST
The ‘Conversational Experiences’ online certification course is a course that focuses on delivering the tools and techniques that aid in customer acquisition such as the personalized services of connection, availability, response in real-time, with technologies aided by artificial intelligence, machine learning tools, and other aspects to improve the customer experience. This certification is provided by the TCS iON digital learning hub for students with eligible qualifications.
The course curriculum is designed for students with theoretical and practical learning methodologies that include online lectures, tutorials, and practicals allowing students to gain a comprehensive understanding of the requirements to offer the best conversational service. The Conversational Experiences TCS iON industry honors certification enables students to get five credits and digital certificates after completing the training program. The course is organized for five to six months and the candidates are given academic and industrial exposure through mentors who are field experts.
The students of the ‘Conversational Experiences’ training can pay the course fee online to get access to the course curriculum.
Conversational Experiences fee structure
Program Fee
Rs. 20,000
Yes
TCS iON
The Conversational Experiences online certification course is designed for students who are pursuing computer science engineering and information technology, electronics and communication engineering, and mechanical engineering. This certification enables students to gain skills for students who aspire to become conversational AI specialists and conversation designers.
The students applying for the ‘Conversational Experiences’ online program are required to have knowledge of the concepts of Python programming, artificial intelligence, and machine learning.
Certificate qualifying details
The eligible candidates to receive the digital certificates are based on the following criteria,
Certificate of Achievement - In the summative assessment, a minimum of 40% in Part A, a minimum of 50% in Part B with a total average of 50% should be scored. Those who fail this can receive the scorecard.
Certificate of participation - Those who complete the program, projects, assignments, and practice assessments are eligible to get the course completion certificate.
The Conversational Experiences certification syllabus is framed for the students to learn about the tools and strategies for customer services. This course provides insights on chatbots, their concepts, and theories of machine learning, artificial intelligence. The learners of this course gain knowledge of algorithms to create ML models and enable students to have the right multi-modal experience with natural language processing, speech identification, vision, multimedia, and virtual reality to enhance the personalized customer experience for revenue and retention.
The registration for the ‘Conversational Experiences’ online course is done online through the TCS iON digital learning hub website.
Step 1: Go to the course page using the link,
https://learning.tcsionhub.in/courses/industry-honour-certification/conversational-experiences/
Step 2: Click on the ‘Activate Now’ option.
Step 3: Fill in the details to create the course account.
Step 4: Follow the instructions and join the course.
The applicants of this ‘Conversational Experiences’ program are required to fill in their name, phone number, and email address to sign in to the course account for joining the course.
The students of this training course should write the summative assessment and pass the exam to get the ‘Conversational Experiences’ certificate of achievement.
The Conversational Experiences certification benefits the students by offering them knowledge on the strategies to improve the conversation and customer experience which leads to better acquisition of customers. Students will gain skills for business development, with opportunities for internships and jobs.
Dr Asif Ekbal Associate Professor IIT Patna
The course is provided by TCS iON digital learning hub.
This online certification is a Six-month course.
You should know the basic concepts of python programming, artificial intelligence, and machine learning.
Yes, students with a high percentile are given internship opportunities in companies subject to conditions.
Yes, you can pay the exam registration fee and write the exam again.
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