Conversational Experiences by TCS iON Digital Learning Hub: Fee, Duration, How to Apply

Quick Facts

particular	details
Collaborators TCS	Medium of instructions English	Mode of learning Self study, Virtual Classroom	Mode of Delivery Video and Text Based	number of course credit 5

Course overview

The ‘Conversational Experiences’ online certification course is a course that focuses on delivering the tools and techniques that aid in customer acquisition such as the personalized services of connection, availability, response in real-time, with technologies aided by artificial intelligence, machine learning tools, and other aspects to improve the customer experience. This certification is provided by the TCS iON digital learning hub for students with eligible qualifications.

The course curriculum is designed for students with theoretical and practical learning methodologies that include online lectures, tutorials, and practicals allowing students to gain a comprehensive understanding of the requirements to offer the best conversational service. The Conversational Experiences TCS iON industry honors certification enables students to get five credits and digital certificates after completing the training program. The course is organized for five to six months and the candidates are given academic and industrial exposure through mentors who are field experts.

Course and certificate fees

Fees information

₹ 20,000 (Inclusive of GST)

The students of the ‘Conversational Experiences’ training can pay the course fee online to get access to the course curriculum.

Conversational Experiences fee structure

Program Fee

Rs. 20,000

certificate availability

Yes

certificate providing authority

TCS iON

Who it is for

Computer systems engineer Mechanical engineer Electronics engineer

The Conversational Experiences online certification course is designed for students who are pursuing computer science engineering and information technology, electronics and communication engineering, and mechanical engineering. This certification enables students to gain skills for students who aspire to become conversational AI specialists and conversation designers.

Eligibility criteria

The students applying for the ‘Conversational Experiences’ online program are required to have knowledge of the concepts of Python programming, artificial intelligence, and machine learning.

Certificate qualifying details

The eligible candidates to receive the digital certificates are based on the following criteria,

Certificate of Achievement - In the summative assessment, a minimum of 40% in Part A, a minimum of 50% in Part B with a total average of 50% should be scored. Those who fail this can receive the scorecard.

Certificate of participation - Those who complete the program, projects, assignments, and practice assessments are eligible to get the course completion certificate.

What you will learn

Knowledge of itil Customer service Knowledge of artificial intelligence Machine learning Knowledge of python Knowledge of algorithms

The Conversational Experiences certification syllabus is framed for the students to learn about the tools and strategies for customer services. This course provides insights on chatbots, their concepts, and theories of machine learning, artificial intelligence. The learners of this course gain knowledge of algorithms to create ML models and enable students to have the right multi-modal experience with natural language processing, speech identification, vision, multimedia, and virtual reality to enhance the personalized customer experience for revenue and retention.

The syllabus

Fundamentals of Conversational Systems

Introduction
General chatbot architecture
Underlying technologies
Introduction to popular chatbot frameworks and channels
An overview of ethical and legal considerations in Artificial Intelligence (AI)

Foundational Blocks for Programming

Basic Python programming concepts
Node basics
Coding best practices

Natural Language Processing (NLP)

Introduction
Lexical knowledge networks
Lexical, syntactic and semantic analysis, part-of-speech tagging, word sense disambiguation
Information extraction, sentiment analysis
NLP using Python
Application of NLP in chatbots

Building Chatbots/Conversational AI Systems

Fundamentals of conversational systems
Chatbot framework and architecture, conversational flow and design, intent classification, dialogue management strategies, Natural Language Generation (NLG)
Introduction to top players in the market
Smart speakers
Security and ethics
Building a voice/chatbot
Affective NLG
Conversational question answering

Machine Learning (ML) and Artificial Intelligence (AI) in Conversational Technologies

Recap of ML and AI concepts
Voice
Translation
Emotion analysis
Text
Search solutions for conversational systems

Computer Vision

Introduction
Libraries, development platforms, and datasets
Image filtering and transformations, convolutional neural networks, object detection, segmentation, and tracking
3D computer vision, mathematics for computer vision
ML for computer vision
Introduction to OpenCV
Building a vision bot

Contact Centres

Introduction to contact centres
Case studies and trends

Conversational Analytics and Testing

Conversational analytics
User-level
Testing of Conversational Experiences (CE) systems
Testing frameworks in CE

Future - Where Are We Headed?

Summary
An overview of robots and sensory applications
Extended Reality (XR) technologies in conversational systems, XR-Commerce
An overview of future technologies and market innovations

Admission details

The registration for the ‘Conversational Experiences’ online course is done online through the TCS iON digital learning hub website.

Step 1: Go to the course page using the link,

https://learning.tcsionhub.in/courses/industry-honour-certification/conversational-experiences/

Step 2: Click on the ‘Activate Now’ option.

Step 3: Fill in the details to create the course account.

Step 4: Follow the instructions and join the course.

Filling the form

The applicants of this ‘Conversational Experiences’ program are required to fill in their name, phone number, and email address to sign in to the course account for joining the course.

Evaluation process

The students of this training course should write the summative assessment and pass the exam to get the ‘Conversational Experiences’ certificate of achievement.

How it helps

The Conversational Experiences certification benefits the students by offering them knowledge on the strategies to improve the conversation and customer experience which leads to better acquisition of customers. Students will gain skills for business development, with opportunities for internships and jobs.

Instructors

Dr Asif Ekbal
Associate Professor
IIT Patna

FAQs

Which online education platform offers the ‘Conversational Experiences’ course?

The course is provided by TCS iON digital learning hub.

What is the duration of the ‘Conversational Experiences’ online certification course?

This online certification is a Six-month course.

Do I need any prior knowledge to join the ‘Conversational Experiences’ certification classes?

You should know the basic concepts of python programming, artificial intelligence, and machine learning.

Will I get internship support during the ‘Conversational Experiences’ online course?

Yes, students with a high percentile are given internship opportunities in companies subject to conditions.

Can I write the summative assessment again in the ‘Conversational Experiences’ online training?

Yes, you can pay the exam registration fee and write the exam again.

Popular Searches

Conversational Experiences

Online

6 Months

₹ 20000