Learn the essentials of phone handling to develop etiquette for receiving and answering calls, as well as handling messages.
Answering an official phone call demands certain expertise and strategies. The Telephone Etiquette online course focuses on the procedures that applicants must follow when making or receiving a phone call. The training discusses the distinctions to be made between formal and informal communications.
The Telephone Etiquette certification course is created by TCS iON, a strategic body that assists colleges, government offices, and organizations from several industrial sectors in being more efficient in their enrollment, admissions procedures, learning, skill training, and overall operations. This course will teach you how to professionally carry out financial formal phone calls.
The Telephone Etiquette online training starts with the fundamentals of phone etiquette and advances to terminology and phrases that aid in making and answering phone calls. The course explains the structure for processing messages so that the message is conveyed completely and accurately. The course also covers the etiquette to be followed when putting someone on hold, as well as dealing and handling voice mails.
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After completing the Telephone Etiquette online certification, candidates will obtain a comprehensive understanding of the etiquette that must be followed when answering a call. Candidates will learn how to make a good first impression by observation. Candidates will learn how to formally greet anyone on the phone and how to utilize suitable phrases and expressions during a phone call. Candidates will also learn how to handle calls, take messages, and voicemails on someone else's behalf.
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