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    ITIL® 4 Foundation Certification Training

    BY
    Simpliv Learning

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    Mode

    Online

    Duration

    12 Hours

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study, Virtual Classroom
    Mode of Delivery Video and Text Based

    Course and certificate fees

    certificate availability

    Yes

    certificate providing authority

    Simpliv Learning

    The syllabus

    Course Index

    Key Concepts of Service Management
    • How organizations create value through managing outcomes, costs and risks
    • The importance of service relationships
    Key Concepts of ITIL
    • The Four Dimensions of ITSM
    • The Service Value System
    • The Service Value Chain
    • The guiding principles
    Introduction to the ITIL practices
    • Key terms related to the ITIL practices
    • Purposes of 15 ITIL practices
    • Further detail related to:
    • Continual Improvement
    • Change Control
    • Incident Management
    • Problem Management 
    • Service Request Management
    • Service Desk
    • Service Level Management

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