ITIL Training

BY
Mindmajix Technologies

Enrich your skills of developing an effective strategy of service management by taking the Mindmajix-provided training.

Mode

Online

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study, Virtual Classroom
Mode of Delivery Video and Text Based
Frequency of Classes Weekdays, Weekends

Course overview

The ITIL Training Course is offered by Mindmajix, the e-learning platform, with the aim of equipping the students with deep knowledge in the Information Technology Infrastructure Library ( ITIL).  The online training will help the learners to delve into the basics of the ITIL such as value co-creation, four dimensions model, the structure of the ITIL framework, etc and the participants will be provided with the understanding of all the topics needed to ace the ITIL certification as well as practice and sample questions.

Mindmajix provides the learners three options to take ITIL Training Online Course; live online led by instructor, self-paced videos, and corporate training. The candidates will gain proficiency in ITIL 4, the latest version of ITIL, enabling them to support the businesses enterprises to render the IT services to customers and build a potent strategy for service management. The curriculum will cover the concepts of ITIL including the ITIL management practices, service value system, values stream, and whatnot along with the practical knowledge through live projects and hands-on sessions.  ITIL Training certification also gives the candidates who completed the training certain premium features of access to custom resume builder, career counseling, lifetime access to the e-learning videos, etc.

The highlights

  • 100% online course
  • Offered by Mindmajix
  • Flexible Schedule
  • Online Live and Self-paced Training Options
  • FREE Demo on Request
  • 24/7 Lifetime Support
  • Life-Time Self-Paced Videos Access
  • One-on-One Doubt Clearing
  • Certification Oriented Curriculum 

Program offerings

  • One-on-one doubt clearing sessions
  • Certification oriented curriculum
  • Real-time project use cases
  • 24 hours of labs
  • Free demo on request
  • 24/7 lifetime support
  • 30 hours of sessions
  • Online live and self-paced training options

Course and certificate fees

certificate availability

Yes

certificate providing authority

Mindmajix Technologies

What you will learn

Knowledge of it industry

By the end of the   ITIL Training online certification, the participants will gain an understanding of ITIL and will have a solid knowledge of four dimensions of service management, namely, Organizations and people, Information and technology, Partners and suppliers, and Value streams processes. Plus, the students will explore General Management Practices, Technical Management Practices and Service Management Practices, etc.

The syllabus

Key concepts of service management

  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Certification scheme and Levels

Key concepts of creating value with services

  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility/Warranty

Key concepts of service relationships

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

ITIL guiding principles

  • Explain the use of the guiding principles
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Four dimensions of service management

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

Purpose and components of the ITIL service value system

  • Describe the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Describe the interconnected nature of the service value chain and how this supports value streams

Describe the inputs, outputs and purpose of each value chain activity

  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain/build
  • Delivery & support

ITIL practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Detailed explanation of the following practices

  • The continual improvement model
  • Change control
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management

Practice Test & Interview Questions

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