Quick Facts
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Text Based
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Course and certificate fees
Type of course
Free
certificate availability
Yes
certificate providing authority
OHSC
The syllabus
Unit 1: Customer Service: An Introduction
Unit 2: Understanding Your Customers
Unit 3; Creating a Customer Service Strategy
Unit 4: Implementing a Service Excellence Strategy
Unit 5: Handling Complaints
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