Certificate in Customer Services Quality Licence Scheme Level 3
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Quick Facts
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Text Based
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Course and certificate fees
Fees information
£ 77 £385
certificate availability
Yes
certificate providing authority
OHSC
The syllabus
Module 1 – The Importance of Customer Service
Module 2 – Identifying Customer Needs
Module 3 – Developing Customer Service Strategies
Module 4 – Maintaining Service Excellence
Module 5 – Training for Customer Service
Unit 6 – Dealing with Difficult Customers
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