Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
---|---|---|
English | Self Study, Virtual Classroom | Video and Text Based |
The Customer Experience Strategy (Online) course provides a comprehensive and strategic approach to creating exceptional customer experiences across diverse brands, channels, and touchpoints. In this Customer Experience Strategy (Online) certification by Emeritus, participants gain valuable insights, tools, and techniques to develop customer-centric strategies that drive business success and foster brand loyalty.
The Customer Experience Strategy (Online) certification course begins by emphasising the importance of prioritising customers' needs over business objectives, highlighting how understanding and meeting customer expectations can lead to increased customer satisfaction and revenue growth. Through a mix of qualitative and quantitative research methodologies, participants learn how to assess and address customer needs effectively. The curriculum covers a range of topics, including the principles of superior customer experiences, the role of personalisation using AI and ML technologies, and the impact of technology on customer experience design.
Certificate Availability | Certificate Providing Authority |
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yes | Columbia Business School, New York |
The Customer Experience Strategy (Online) certification fees amount to US $ 2,600
Customer Experience Strategy (Online) fee structure
Particulars | Fee |
Customer Experience Strategy (Online) certification fees | US $ 2,600 |
Certification Qualifying Details
After successfully finishing this Customer Experience Strategy (Online) training, participants will receive a certificate of participation from Columbia Business School Executive Education, counting towards a Certificate in Business Excellence.
During Customer Experience Strategy (Online) classes, participants will be able to:
The Customer Experience Strategy (Online) certification syllabus is designed for individuals in various career options and professions who want to enhance their skills in Customer Experience Strategy and design. It is particularly suitable for:
Follow the steps below to join the online course.
Step 1- Click on the link below: https://online1.gsb.columbia.edu/customer-experience-strategy
Step 2- Click on the “Apply Now” button.
Step 3- Fill in the basic details and then submit the form.
Step 4- A representative will contact you to begin the process of enrolment.
The course spans six weeks of online learning with approximately 4-6 hours of study per week.
No, there are no specific prerequisites in terms of content knowledge. The course is designed for individuals with management-level experience in product, service, and brand marketing.
The course covers customer-centric strategies, qualitative and quantitative research methodologies, personalization using AI and ML technologies, and practical skills in creating personas and empathy maps for enhanced customer experiences.
Upon completion, you will possess valuable insights and techniques to drive business success through exceptional customer experiences, making you a sought-after professional in various industries.
The course includes guest speakers such as Paul Canetti, an entrepreneur and futurist, and Shira Gilboa, a senior UX researcher at Google, who will share their professional insights and experiences.