Get updates on Eligibility, Admission, Placements Fees Structure
Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English | Self Study | Video and Text Based |
Course Overview
The Metropolitan School of Business and Management UK has defined the short online course on the Professional Certificate in Basics of Understanding the Customer Needs in India for participants interested in satisfying the needs of the consumer. Wherever the course is completed successfully the learners through the certificate will be able to put forward the best customer service.
The Professional Certificate in Understanding the Professional Certificate in Basics of Understanding the Customer Needs in India training teaches every learner to be able to identify the different needs of the customer. This will ensure everyone delivers proper satisfaction within a hospitality organization to the customer. The course will help in analyzing the different needs of the customers by suggesting strategies for its completion and hence teach about customer loyalty.
The Highlights
- 100% online programme
- 3 hours of required effort
- 2 weeks of completion time
- An advanced course level
- Certificate of achievement
Programme Offerings
- Online Course
- 2 Weeks Course
- UK CPD Certificate
- Unlimited access
- Low Fees
- Course Start Anytime
- Short Certificate Course
- E-certificate
- 3 Hours Effort
Courses and Certificate Fees
| Certificate Availability | Certificate Providing Authority |
|---|---|
| yes | MSBM |
The Professional Certificate in Basics of Understanding the Customer Needs fee is Rs. 2661.
Professional Certificate in Basics of Understanding the Customer Needs Fee Structure
Description | Amount in INR |
Programme Fee | Rs. 2661 |
Eligibility Criteria
Work experience
Working experience may become a guiding light for the student’s learning process.
Certification Qualifying Details
After successful completion, a Professional Certificate in Basics of Understanding the Customer Needs in India by the Metropolitan School of Business and Management UK is given.
What you will learn
With the Professional Certificate in Professional Certificate in Basics of Understanding the Customer Needs in India syllabus, a student will understand the following:
- Customer Retention and its benefits
- Customer Loyalty
- Different ways to retain Loyal Guests
- Characteristics of Customer Loyalties, and its benefits
- Emotional Impact of Service
- Customer Market Segmentation
- Customer Needs and Wants
- Tourist Needs and Wants
- Family Needs and Wants
Who it is for
Here are those who can participate in this online programme:
- CEO, Director, Manager, Supervisor
- General Manager
- Marketing Manager
- Customer Service Representative
- Customer Service Manager
- Customer Experience Consultant
- Service Manager
Admission Details
For admission to the Professional Certificate in Basics of Understanding the Customer Needs in India classes, the steps are as follows:
Step 1: Visit the official site: https://msbm.org.uk/india/programme/professional-certificate-in-basics-of-understanding-the-customer-needs
Step 2: After step 1, the students need to choose by clicking any of the ‘Add to Cart’ or ‘Enroll Now’ buttons.
Step 3: Next, either freshly the candidates have to register or take up their old credentials to log into MSBM.
Step 4: When the payment gets approved by MSBM, they give confirmation on the
The Syllabus
VIDEO - Course Structure and Assessment Guidelines
Navigating the MSBM Study Portal
Interacting with Lectures/Learning Components
Understanding Customer Needs and Loyalty
Ways to improve understanding customer needs
QUIZ - Basics of Understanding Customer Needs
MSBM Frequently Asked Questions (FAQ's)
There are absolutely no entry rules.
The beginning time is not scheduled.
The MSBM teachers are appointed to look after the course curriculum.
Yes, only virtual sessions are arranged for this training course.
The final signatories are the MSBM coordinator and the president.