Get updates on Eligibility, Admission, Placements Fees Structure
Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English | Self Study | Video and Text Based |
Course Overview
The Metropolitan School of Business and Management UK or MSBM has made an online course called the Professional Certificate in Customer Service Concepts and Strategy Basics in India. This programme is made to offer professional development related to customer service. The most exciting part about this course is that there is absolutely no participant who has to have a defined set of entry requirements.
The Professional Certificate in Customer Service Concepts and Strategy Basics in India training is curated to offer insights on the principles of customer service, their models, and strategies for a superior customer service approach. This online programme will equip every aspirant enrolling with the knowledge of internal, and external customer services quality thereby creating a chain of reactions. This reaction will ultimately result in more valuable customer service and customer relationship management.
The Highlights
- 100% online programme
- 3 hours of required effort
- 3 Days of completion time
- An advanced course level
- Certificate of achievement
Programme Offerings
- Online Course
- 3 Days Course
- UK CPD Certificate
- Unlimited access
- Low Fees
- Course Start Anytime
- Short Certificate Course
- E-certificate
- 3 Hours Effort
Courses and Certificate Fees
| Certificate Availability | Certificate Providing Authority |
|---|---|
| yes | MSBM |
The Professional Certificate in Customer Service Concepts and Strategy Basics in India fee is Rs. 3,085.
Professional Certificate in Customer Service Concepts and Strategy Basics in India Fee Structure
Description | Amount in INR |
Programme Fee | Rs. 3,085 |
Eligibility Criteria
Work experience
Working experience may be convenient for learning.
Certification Qualifying Details
After successful completion, a Professional Certificate in Customer Service Concepts and Strategy Basics in India by the Metropolitan School of Business and Management UK is offered.
What you will learn
The Professional Certificate in Customer Service Concepts and Strategy Basics in India syllabus will help in understanding the following:
- The Attribute of customer service
- Understand and apply the Customer Service Diamond
- Customer Service Policy and Strategy
- 10 Principles of Customer Strategy
- Understand the use of SMART Objectives
- Service Chain Reaction
- Need for the Internal and External Customers
- Customer’s Basic Needs
- Customer Focused Climate & Culture
Who it is for
Below is the programme’s participant list:
- CEO, Director, Manager, Supervisor
- Customer Service Representative
- Marketing Manager
- General Manager
- Customer Service Manager
- Customer Experience Consultant
Admission Details
For admission to the Professional Certificate in Customer Service Concepts and Strategy Basics in India classes, the steps are as follows:
Step 1: Visit the official site: https://msbm.org.uk/india/programme/professional-certificate-in-customer-service-concepts-and-strategy-basics.
Step 2: The candidates shall have 2 options for clicking any of the, ‘Add to Cart’ or ‘Enroll Now’, buttons.
Step 3: During the 3rd step, the candidates can only register or use their previously registered details to log in on MSBM.
Step 4: For the admission to be presented, the student's fee payment shall be essential.
The Syllabus
- Video - Customer Experience Strategy - Case Study
- Customer Service Concepts and Strategy
- Video - Internal Vs External Customers - Explained
- Quiz: Customer Service Concepts and Strategy Basics
MSBM Frequently Asked Questions (FAQ's)
There are no crucial criterias.
Actually, the class timing can be set by the students whenever they want.
Keeping the curriculum in the correct format is the duty of MSBM professors.
Learning virtually is the only mode of studying.
The MSBM support team is always on its toes to resolve technical issues.