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Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English |
Courses and Certificate Fees
| Certificate Availability |
|---|
| no |
The Syllabus
- Self-Introduction, Definition of Business English, What kind of a job you are looking for, What is the expectation from the training
- The existing Job Market
- Importance of Professional Training
- What kind of a job you should look for as a fresher
- Discussing the strengths and weaknesses
- Soft Skills – Grooming and Manners, Etiquette at the Corridor, Lift, Canteen,Restrooms, Workstation
- Talking to Colleagues and Seniors
- Social Expressions – Use of Thank you, Please, Sorry, Excuse Me, MyPleasure etc
- Telephonic and Face-to-Face Conversations
- Making Appointments
- Customers – Who is a customer, Types of Customers, Pivotal role of Customers in Business, Good Customer and Bad Customer, Understanding the language of Customer
- What is Customer Support – as a job role
- Etiquettes as a Customer Support Representative
- Handling Customer queries, complaints
- Winning Customer Confidence. How important is a mail of appreciation from a customer?
- Group Discussion – On Professional/Workplace oriented topics
- Time Management
- Stress Management
- Conflict Management
- Work Ethics – Definition and Discussing Examples
- Role play based on Work Ethics
- Formal/Business Letter
- Writing an F -mail
- Planning a CV
- Formal Professional Costumes and Dressing Appropriately
- Mock Interview
- Giving a Presentation, Preparing a PowerPoint Slide (the look of the slides)
Articles
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20 Sep'24, 05:06 AM
20 Sep'24, 04:58 AM
19 Sep'24, 09:36 AM
18 Sep'24, 12:46 PM
18 Sep'24, 09:09 AM
18 Sep'24, 07:15 AM
18 Sep'24, 05:38 AM
17 Sep'24, 08:38 AM
17 Sep'24, 06:07 AM
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