Learn about CRM skills and use of salesforce to improve customer experience through CRM Fundamentals and Practice: Introduction To Salesforce course.
The CRM Fundamentals and Practice: Introduction To Salesforce training course is being offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, U.K. In this course, students will learn the use of Salesforce CRM software to understand the requirements of a customer and how to improve the customer experience. The course will help candidates to gain CRM skills and use them to manage the customer relationship with an organisation effectively.
The CRM Fundamentals and Practice: Introduction To Salesforce online course is a four-week training course that is a part of the CRM Fundamentals and Practice programme offered by the portal in online mode. The course is designed for professionals to improve the customer experience by using CRM systems. All of the practice related to this course will be done on the salesforce trailblaze platform which will give a better understanding of the use of the CRM systems. This course will be taught by Laura Zuluaga, who is a salesforce consultant and a project manager. The CRM Fundamentals and Practice: Introduction To Salesforce online course classes will be conducted through live lectures, wherein candidates will be given study materials. On the successful completion of the course, candidates will be awarded the course completion certificate.
Fee Structure of the CRM Fundamentals and Practice: Introduction To Salesforce Course
Course
Fee Details
CRM Fundamentals and Practice: Introduction To Salesforce Course
Candidates will get a free trial of seven days for the FutureLearn portal. After the completion of the free trial, students will have to take a monthly subscription of ₹900/month for the portal. This amount has to be submitted online.
Yes
Futurelearn
Customer Relationship Manager - This course will help them to manage customer services and conclude a result and provide solutions to improve the customer experience for the organisation and manage customer relationships on behalf of the organisation.
Customer Service Manager - The CRM Fundamentals and Practice: Introduction To Salesforce course will help them to develop strategies to improve customer experience and keep a check on the requirements of the customers from the organisation.
The CRM Fundamentals and Practice: Introduction To Salesforce training course will help business development executives and professionals from marketing backgrounds to understand the use of CRM systems in improving customer experience. Also, this course will be beneficial for the freshers or early-stage professionals who are willing to start their careers as CRM professionals or project managers.
Certificate Qualifying Details
Candidates will have to complete all the CRM Fundamentals and Practice: Introduction To Salesforce online course syllabus and pass the online assessments of the course. At the end of the course, candidates will be eligible for getting a completion certificate of the course.
Through CRM Fundamentals and Practice: Introduction To Salesforce course, candidates will be able to:
The advantages of the CRM Fundamentals and Practice: Introduction To Salesforce training course is candidates will be able to recognise the capabilities of CRM salesforce software and use them to manage data and customers of the organisation. Along with this, they will learn to identify the administrative fundamentals and will be able to set them up in the salesforce software. After completing the CRM Fundamentals and Practice: Introduction To Salesforce online course, candidates will be awarded the completion certificate which will help them to get good job opportunities in different fields.
Ms Laura Zuluaga Project Manager Freelancer
Candidates will learn about CRM systems and their use in improving customer experience and develop different strategies regarding the same. Through this course, candidates will gain new skills such as CRM skills, management skills.
The CRM Fundamentals and Practice: Introduction To Salesforce training course is a four-week training course for which students will have to invest at least four hours weekly to complete all the topics covered in this course.
Candidates interested in taking admission to the CRM Fundamentals and Practice: Introduction To Salesforce certification course have to register on the future learn portal using this link - https://www.futurelearn.com/courses/crm-fundamentals-and-practice-introduction-to-salesforce.
Laura Zuluaga will be instructing this course to the students. sHE is an experienced salesforce consultant and a project manager who is passionate about the salesforce ecosystem.
Candidates who will successfully complete the CRM Fundamentals and Practice: Introduction To Salesforce course will be awarded an e-certificate by the future portal.
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