Technical Support Fundamentals by Google via Coursera: Fee, Duration, How to Apply

Quick Facts

particular	details
Medium of instructions English	Mode of learning Self study	Mode of Delivery Video and Text Based

Course overview

The Technical Support Fundamentals programme is a beginner-level online course and takes about 24 hours to complete. The course training is offered in the English language. However, subtitles for all the video lectures are available in multiple languages like Arabic, Italian, Portuguese, German, English, Spanish, Vietnamese and French.

The Technical Support Fundamentals online course imparts the knowledge of the different facets of Information Technology like the internet, computer hardware and software, troubleshooting and customer service. Moreover, you will obtain a working knowledge of how the binary system and the internet.

From learning how applications are created to how they function on a computer, the Technical Support Fundamentals course will equip you with the knowledge of common solving methodologies and utilising soft skills in an IT setting. The course also comprises in-course assignments and quizzes that aim to enhance the students’ conceptual clarity. It helps them kick start their career in the tech field.

Course and certificate fees

Fees information

₹ 1,175

The fees for the course Technical Support Fundamentals is -

Head	Amount in INR
1 month	Rs. 1,175
3 month	Rs. 2,351
6 month	Rs. 3,527

certificate availability

Yes

certificate providing authority

Coursera

What you will learn

Troubleshooting Customer service Knowledge of linux

Candidates who complete the Technical Support Fundamentals certification course will attain mastery in the following areas:

Understanding of how the binary system works
Assembling a computer from scratch
Choosing and installing an operating system on a computer
Fundamental understanding of the internet, it's working, and its impact on the modern world
Creating applications
Computer hardware and software
Customer service

The syllabus

Module 1: Introduction to IT

Videos

Program Introduction
What is IT?
What does an IT Support Specialist do?
Course Introduction
From Abacus to Analytical Engine
The Path to Modern Computers
Kevin Career
Computer Language
Character Encoding
Binary
How to Count in Binary
Abstraction
Computer Architecture Overview
Kevin: Advice

Readings

Navigating Coursera
Program Surveys
How to Use Discussion Forums
Get to Know Your Fellow October Completers
Supplemental Reading on Logic Gates
About Graded Plugins

Practice Exercises

Binary
Computer Architecture
How to Count in Binary

Module 2: Hardware

Videos

Module Introduction
Introduction to Computer Hardware
Programs and Hardware
Joe: Diversity
CPU
RAM
Motherboards
Storage
Power Supplies
Mobile Devices
Batteries and Charging Systems
Peripherals
BIOS
Ben's Advice
Putting it All Together
Mobile Device Repair
One program, many futures

Readings

Supplemental Reading for CPUs
Supplemental Reading for CPU architecture
Supplemental Reading for Data Storage
Power Supplies
Supplemental Readings for Batteries and Charging Systems
Supplemental Reading on Connector Types
Supplemental Reading for Projectors
Mobile Display Types
About Graded Plugins

Practice Exercises

The Modern Computer
Components
Starting It Up
Assemble a Computer

Module 3: Operating System

Videos

Module Introduction
Remote Connection and SSH
Remote Connections on Windows
Components of an Operating System
Files and File Systems
Process Management
Memory Management
I/O Management
Interacting with the OS: User Space
Logs
The Boot Process
Mobile Operating Systems
Cindy Drive & Career Path
Choosing an Operating System
Virtual Machines
Installing Windows
Installing Linux
What is Chrome OS?
Installing Mac OS X
Tri Ngo Obstacles & How to be successful in IT
Introduction to Qwiklabs

Readings

Supplemental reading for Remote Connections in Windows
Supplemental Reading for Chrome OS
Supplemental Reading for ReFS File System
Boot Methods
Supplemental Reading for Choosing an OS
Windows 10 & 11 Feature Matrix
Supplemental Reading for Ubuntu
Qwiklabs Introduction

Practice Exercises

What is an Operating System?
Installing an Operating System

Module 4: Networking

Videos

Module Introduction
Basics of Networking
Networking Hardware
Language of the Internet
The Web
Victor First Job
History of the Internet
Limitations of the Internet
Changing Careers
Impact
Internet of Things
Gian What he does in Android Security
Privacy and Security
Heather Adkins Keeping Hackers Out
Learner Story: Melinda

Reading

Supplemental Reading for Internet of Things

Practice Exercises

Limitations of the Internet
Networking

Module 5: Software

Videos

Module Introduction
What is Software?
Types of Software
Revisiting Abstraction
Recipe for Computing
Phelan Navy
Managing Software
Installing, Updating, and Removing Software on Windows
Installing, Updating, and Removing Software on Linux
Software Automation

Readings

Common Scripting Solutions
Supplemental Reading for Software Versioning

Practice Exercises

Introduction to Software
Interacting with Software

Module 6: Troubleshooting

Videos

Module Introduction
Ask Questions!
Isolating the Problem
Follow the Cookie Crumbs
Start with the Quickest Step First
Troubleshooting Pitfalls to Avoid
Amir Attributes
Intro to Soft Skills
Anatomy of an Interaction
How to Deal with Difficult Situations
Ticketing Systems and Documenting Your Work
Process Documentation
Documenting in Ticketing Systems
Your Opportunity for Success
Standing Out from the Crowd
Getting Ready for the Interview
What to Expect During the Technical Interview
Showing Your Best Self During the Interview
Interview Role Play: Customer Service
Course Wrap Up
Sabrina: No Degree
Congratulations!

Readings

Crafting Your Resume
Creating Your Elevator Pitch

Practice Exercises

Troubleshooting Best Practices
Customer Service
Writing Effective Documentation

Admission details

Step 1: Go to the course webpage.

Step 2: Click on ‘Enrol’ and log into the portal by entering your account credentials (if any). If you are a first time user, you need to sign up on Coursera by adding your email address, password and username.

Step 3: Now, tap on the ‘Start Free Trial’ option to proceed. You will now be directed to a webpage wherein you are required to add your card details, make the payment and register successfully.

Step 4: You can now have unlimited access to multiple Google IT support professional support courses plus for as long your subscription is valid.

Filling the form

You are not required to fill a separate application form to register for the Technical Support Fundamentals training course by Coursera. Simply logging in through your Coursera account is sufficient.

Scholarship Details

Coursera extends financial aid to students who cannot afford to pay for the Technical Support Fundamentals certification course. Students need to place an application by entering the educational qualifications, professional goals, financial limitations etc. The processing time is about 15 days. If the application gets accepted, Coursera will notify the respective student.

How it helps

The Technical Support Fundamentals online course trains students in the critical areas of IT support. From binary coding to customer service, candidates are instructed to gain expertise in multiple areas. Moreover, candidates who complete this Google Career Certificate course are trained by the top instructors on Coursera, thereby enabling you to gain a competitive edge over your peers.

FAQs

Will I gain extra University credit for finishing the course?

No, the course does not carry any additional university credit. Nonetheless, it is best to check with your institution for more details as some universities accept this course as credit.

Will there be any assignments?

Yes, the course comprises internal exercises like graded assignments and quizzes to ensure a high degree of conceptual understanding.

Do I have to view the classes as per schedule?

No, there is no schedule, and you can view them at your convenience.

How to access the internal exercises?

Students who have signed up for the Technical Support Fundamentals online course will instantly gain access to online lectures and internal exercises like quizzes and graded assignments.

How to apply for financial aid?

You need to click on the ‘Financial aid available’ button present below the ‘Enrol’ button on the course page to place your application for financial support.