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    Salesforce Certified Administrator Certification Training

    BY
    GreyCampus

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    Mode

    Online

    Fees

    Free

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study, Virtual Classroom +1 more
    Mode of Delivery Video and Text Based

    Course and certificate fees

    Type of course

    Free

    certificate availability

    Yes

    certificate providing authority

    GreyCampus

    The syllabus

    Configuration and Setup

    • Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings). 
    • Distinguish and understand the administration of declarative configuration of the User Interface. (for example: UI settings, app menu, list views, global actions, Lightning App Builder).
    • Given a scenario, demonstrate the proper setup and maintenance of users.
    • Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
    • Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
    • Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions. 

    Object Manager and Lightning App Builder

    • Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
    • Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields. 
    • Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.

    Sales and Marketing Applications

    • Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
    • Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
    • Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.) 

    Service and Support Applications

    • Describe the capabilities of case management. (for example: case, case assignment rules, and queues.)
    • Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)

    Productivity and Collaboration

    • Describe the capabilities of activity management.
    • Describe the features of Chatter.
    • Describe the capabilities of Salesforce Mobile App.
    • Identify use cases for AppExchange applications.

    Data and Analytics Management

    • Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
    • Describe the capabilities and implications of data validation tools.
    • Describe the options available when creating or customizing a report or report type.
    • Describe the impact of the sharing model on reports.
    • Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user).

    Workflow/Process Automation

    • Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
    • Describe capabilities and use cases for Flow.
    • Describe capabilities and use cases for the approval process.

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