What is the duration of the Startup Generalist & Virtual Assistant Training Program?

The certification course duration is 6 months, 8 to 10 hours per week. Students will get familiarised with the digital tools and software used in virtual assistance roles and learn to use collaboration platforms.

What is the training methodology for the Startup Generalist & Virtual Assistant Training Program?

The course provides online 24/7 access, two practical exercises every week, live online classes, flexible class timings, live doubt clearing for support and one-on-one sessions with mentors.

Do students will get remote freelance work opportunities for the Startup Generalist & Virtual Assistant Training Program?

Yes, students with professional-level legal skills will get jobs in contract drafting, human resources, and international business clients. Students who are still developing their legal skills will also be offered alternative work opportunities.

Why Startup Generalist & Virtual Assistant Training Program is unique to others?

The course offers practical exercises to gain hands-on experience, students will get trained for high-demand tasks, placement, freelance, and internship opportunities. They will get trained in writing great proposals, social media, and remote job platforms.

Startup Generalist & Virtual Assistant Training Program by LawSikho: Fee, Duration, How to Apply

particular	details
Medium of instructions English	Mode of learning Self study, Virtual Classroom	Mode of Delivery Video and Text Based	Frequency of Classes Weekdays, Weekends	Learning efforts 8-10 Hours Per Week

Role and Expectations from a Virtual Assistant

Why is there a huge demand for virtual assistants?
What is the scope for talent arbitrage if you are a virtual assistant?
How does a virtual assistant add value?
What are the tasks that can be performed by a virtual assistant?
What is the career growth trajectory of a virtual assistant?

Organizational Design of a Funded Startup/Mid-Sized Organization

Common organisational structures and various functions in an organization (startups, law firms, nonprofits and MNCs)
Common policies and procedures followed in various organisations relevant to employment and performance conditions
General hierarchy of communication
Professional appearance, behaviour and communication on the phone and in virtual meetings

Document Design, Structure and Review

Common types of documents that you will come across while working as a virtual assistant and their formats: emails, proposals, reports, job descriptions, letters, invoices, notices, etc.
How to use templates and precedents
Transcription of documents from video/audio recordings
Formatting, pagination, footnotes, acknowledgements for external references
Proofreading of documents for grammar, accuracy
Use of software for spelling and grammar check
How to check consistency of layout and style
How to use suggestions mode/track changes
How to redact documents
How to prepare and use checklists for document review
How to prepare a document summary
How to create and use flowcharts/tables in Google Slides/PPT

Key Software to be an Effective Virtual Assistant

Calendly
Google Calendar
Google Keep and Google Tasks
Canva
Google Docs/Word
Google Slides/Powerpoint
Excel/Sheets
Google forms
Grammarly
Wix

Maintenance of Records and Documentation

How to organize documents in appropriate folders
Data security and confidentiality protocols in managing client data or other confidential data
How to implement access controls and other types of restrictions on to documents
Basic checks to ensure that a document has necessary authorisation - resolution/signatures/corporate seals
Secrets to effective note-taking
Best practices for keeping backups

Formal and Informal Communication

Difference between Formal and Informal communication - what kind of language is acceptable in which context and scenario
Use of slangs and short forms - where is it not appropriate to use
Use of emojis, GIFs, forwards etc.
How to be effective in one to one and one to many communications
Gender sensitivity in communication
Answering questions
How to present an argument, or a different point of view
Persuasive communication
Presenting data and information for better and easy comprehension

E-Mail Communication

E-mail addresses, replying, copying and blind copying etiquette
Use of delivery receipt tools
Best practices for follow up emails
Managing attachments, sorting inbox into folders and tracking responses
Email signatures
Configuration of auto responders

Communicating on Telephone Calls, Audio Conference Calls and Whatsapp

How to initiate and end a telephone conversation with various stakeholders
General courtesy on phone and conference calls
How to respond when you don’t have the answers or the authority to agree to something
WhatsApp dos and don’ts for individual communication and group communication
How to manage WhatsApp groups as an admin
How to take a screen recording on Whatsapp
Use of disappearing images
Whatsapp Account features in Whatsapp Business

Calendar Management

Monitoring calendars and fixing meetings
How to use Calendly to schedule meetings
Advanced calendar settings in GSuite
How to check availability of your colleagues
Configuration of reminders

Meeting Management

How to set up meetings through Zoom, MS Teams or Google Meet
Reminders/follow-ups to confirm attendance
Background, lighting, mic and camera management during video conference meetings
Hosting video conferencing meetings, managing meeting controls given to other attendees, muting and unmuting participants
Screen sharing and using whiteboard
How to take minutes of meetings, identify actionables and follow up on progress

How to Assist on Operations and Administrative Work

How to prepare a checklist
How to prepare a process document/manual
How to track the functioning of a process on Excel/Google Sheets
How to manage the expectations of your client
How to send invoices, reminders and follow-ups for payments
Managing MIS for revenues, expenses or other operational tasks
How to interpret analytics and reports
How to use dashboards and filters

Project Management

How to onboard an organization on a project management tool such as Basecamp, Trello or Asana
How to configure projects and teams
How to assign tasks and deadlines
How to create a knowledge-base on software adopted by the company
How to view tasks assigned to you
How to view progress made on a project, or by a colleague

Conducting Basic Research

How to find local vendors, service providers, restaurants and hotels
How to bookmark important articles for future reading
How to find recommendations for stay, travel, eating out
How to perform background research for a prospective hire, or a potential client
How to research entity information

Knowledge Management in an Organisation

Organizing and managing templates and standard form precedents for future use;
Making best practice checklists;
Designing workbooks, playbooks, training manuals;
Creating slides and pitch decks;
Organizing webinars and sending regular industry relevant updates
Connecting with potential clients on social media on behalf of your senior
How to maintain and manage an email list

Marketing

How to identify your target audiences and its pain points
What are the different stages of a marketing funnel for your target audience
Content strategy for different stages of your audience
Deployment of marketing automation and email delivery tools
How to track effectiveness - email open rates and click rates
Whatsapp Messaging for target audience
How to use dashboards and filters for fetching the filtered data for analysis
How to interpret analytics and reports

Social Media Marketing and Management

About Social Media Platforms and their Algorithms: LinkedIn, Facebook, Twitter, Instagram and YouTube
How to develop a good social media page for your product, company page and your personal page
Identification of appropriate target audience
Preparation of a content strategy for your target audience
How to use social media to get traffic/leads
Ad spends, cost per click, click through rates
Measuring the results from your social media strategy

Website and Blog Management

How to create a website on Wix
SEO and keyword basics
How to configure a weekly newsletter
How to create a blog
How to use social media to expand your client's following and build a tribe
Managing blogs to get maximum traffic
Guest blogging and developing PR

Navigating and Using Freelancing Platforms

Creation of Fiverr account- Video
Optimization of Fiverr account- Video
How to register on People Per Hour and UpWork- Video
Optimization of People Per Hour account- Video
Optimization of Upwork Account- Video
How to use Linked In and Facebook for freelancing opportunities- Video
How to build your web page for freelancing- Video
How to create proposals and pitch for work on freelancing platforms - Video
How to approach US law firms / companies for remote freelancing work - Video

Ensure Up-Keep of Office Premises and Smooth Operation of Office Facilities

Ensure office cleanliness by cooperating with the housekeeping crew.
Describe the various facilities provided to visitors and staff in an office.
Explain the notion of up-time and the maintenance requirements for different types of facilities.
Determine workplace procedures for maintaining the designated area.
Determine the precise needs for housekeeping operations in various regions of the office while keeping up with the organizational policy
Explain the various personnel's roles in preserving cleanliness and hygiene
Provide Housekeeping employees with work instructions , feedbacks as well as the organization's acceptable behavior guidelines.
Maintain Leave records of the housekeeping staff.
Ensuring regular checks in the entire office premises as per organizational procedures and ensure proper maintenance.
Explain the common office facilities and their consumables that require replenishment.
Explain the methods and guidelines for housekeeping operations in terms of health and safety.
Regular Monitoring of Housekeeping staff

Manage Vendors for Procurement of Office Supplies and Services

Explain legislative and organizational procurement guidelines.
Review and renegotiate vendor agreements.
Obtain requisition for goods or services from authorized persons
Learn about types of suppliers in the marketplace and how to acquire their lists.
Explain indicators that assist in evaluation of suppliers and their supplies.
State requirement to vendor and request for quotation.
Negotiate rates to get the optimum price for the goods or services you provide and prepare a cost comparison
Describe procurement approval procedures and their purpose.
Obtain all documentation from the vendor as per organizational norms.
Register the vendor in coordination with the finance team as per organizational norms.
Chase up late or incorrect orders with suppliers.
Determine and document non-compliance and implement corrective action within the terms of contractual arrangements.
Manage relationships with suppliers to support effective delivery according to workplace procedures.
How to obtain an invoice from the vendor and check whether accurate and in compliance with the contract
Forward for processing for payment & Coordinate between vendor and finance department for timely release of payment to the vendor.
Seek feedback and complaints from vendors.
Explain probity and ethical issues in procurement and related processing.

Maintain and Issue Office Stationery and Supplies

Receive and store stationery and supplies as per organizational guidelines
Explain the concepts such as re-order levels , first in and first-out and its importance.
Organize the stored supplies to ensure that they are easily retrievable
Ensure accurate records of stock received, stock issued, and stored
Maintain the requirements of storage and security.
Explain how to carry out a stock check of stationery.
Organizational standards should be followed when issuing stationery and materials and shall be recorded after receiving.
How to calculate quantities of stationery and supplies to be ordered.
State the factors to consider when ordering stationery
How to deal with unwanted or damaged stationery and supplies as per organizational guidelines.
Explain how to dispose of or recycle waste.
Types of problems that may occur with deliveries and stock items and how to deal with them
Explain the benefits and limitations of different potential suppliers, against organizational requirements.

Organise for Local Transport and Out-Station Ticketing for Staff In Co-Ordination With Travel Vendor

Confirm purpose and requirements of local or outstation travel including planned itinerary, budget, meeting requirements and traveller preferences.
Prepare travel plan and schedule in the format agreed on with the approved travel agent or vendor and share the information.
Receive travel mode options along with detailed schedule and costing for each from the travel agent or vendor.
Share the travel mode options, schedule and costing with authorised personnel for approval.
Make bookings in accordance with organisational policies and procedures for business travel.
Identify and arrange for travel documents in accordance with itinerary and individual requirements.
Confirm and check travel arrangements and dispatch confirmation documents to the traveller within designated timelines.
Negotiate and confirm alternative arrangements in response to changed requirements.
Record travel details and itinerary in accordance with organisational requirements.
Tally invoiced items for payment received from travel agent or vendor with actual travel request records and approve for payment.

Organize for Readiness of Meeting Rooms and Venues for Office Meetings and Events

Determine meeting-related specifications required from authorized staff by keeping organization protocol
Provide instructions to the vendor for facilities required for the meeting such as ICT equipment, pantry services, seating arrangement, stationary , etc.
Inspecting meeting venue before the meeting to ensure the requirements as specified are available and safe
Coordination between meeting staff and service providers
Seeking feedback from the relevant personnel co- ordinating the meeting
Common telecommunications systems and how to use them
Learn ways to adapt the speech to meet the needs of customers effectively and why it is important to do so.
explain telephone etiquette and its different components.
Learn effective and 2 way communication.
State common errors and their causes while taking messages over the phone.
Ensure follow-up calls are made as per the commitment to callers.
Explain how to identify, handle and escalate abusive callers, suspicious callers, threatening callers, distressed callers as well as VIP callers effectively.

Use Computers to Store, Retrieve and Communicate Information

Learn about the main components of computer and how to set up a computer
Learn about various computer operating systems and applications/software.
Explain the various data storages accessible through computers.
Learn about various email applications used in organizations.
Learn professional email etiquette and its various elements.
Learn about ergonomics and its importance.
List the common information storage systems used for storage and retrieval of data.
Follow the organizational access control and data security policies to access data and information.
Follow organisational policy for naming stored files,maintaining backups and version control.
Share information as per organizational data security and confidentiality policy.
Learn about various electrical safety precautions one should follow while using computers and related equipment which use electricity to run.
Follow cyber security guidelines while storing, retrieving or communicating information online (through the internet).

Workplace Safety

Explain the meaning of “hazards” and “risks”.
State and explain the health and safety hazards, risks commonly present in the work environment and related procedures & precautions.
Explain the methods of accident prevention
State safe working practices when working with tools and machines, at various hazardous sites
State where to find all the general health and safety equipment in the workplace.
Identify, control and report health and safety issues relating to the immediate work environment according to procedures.
Explain the importance of using protective clothing/equipment while working.
Document and report all hazards, accidents and near-miss incidents as per set process.
Document safety records according to organisational policies.
Maintain the work area in a clean and tidy condition.
Maintain personal hygiene.
Report hygiene-related concerns promptly to the relevant authority.

Fire Safety

Explain and Demonstrate the correct use of fire extinguishers on different types of fires
Explain and Demonstrate rescue techniques applied during a fire hazard.
Explain the precautionary activities to prevent the fire accident.
List various causes of fire and materials used for extinguishing the fire
Describe the techniques of using the different fire extinguishers.
State the different methods of extinguishing the fire.
Demonstrate good housekeeping in order to prevent fire hazards.

Emergency, Rescue and First Aid

Explain the various types of safety signs and what they mean.
Explain the various dangers associated with the use of electrical equipment.
Demonstrate how to free a person from electrocution and administer appropriate first aid to victims wherever required
Demonstrate basic techniques of bandaging.
Learn to respond quickly and correctly during emergency procedures.
Perform and arrange loss minimization or rescue activities during an accident.
Demonstrate the artificial respiration and the CPR process.
Demonstrate correct methods to move injured people and others during an emergency.
Explain the preventative and remedial actions to be taken in the case of exposure to toxic materials.
State safe lifting and carrying practices.

Communicating with Colleagues (Seniors, Peers and Subordinates)

Maintain records for work output, exceptions and any anticipated reasons for delays
Seek and receive feedback on performance output and quality.
State the common reasons for interpersonal conflict and ways of managing it.
Explain the importance of teamwork in organizational and individual success.
Learn the various components of effective communication and its importance at workplace and the barriers to effective communication
Explain the value and importance of active listening and assertive communication.
Demonstrate responsible and disciplined behaviours at the workplace
Interact with colleagues from different functions clearly and effectively on all aspects to carry out the work among the team and understand the nature of their work.
Impact of poor communication at the workplace.
Explain the importance of ethics & discipline for professional success as well as the factors that influence it.

Communicating with Clients and Visitors

Meet and greet visitors promptly, treating them politely and making them feel welcome.
Ask questions politely to the visitors in order to identify them and their needs.
Provide visitors with clear and accurate information based on their needs, while adhering to the organization's regulations.
Listen actively in two-way communication.
Addressing to the complaints and dissatisfaction of the customers effectively.
Maintain good body language and etiquette when dealing with customers.
Ensure to avoid negative questions and statements to the customers.
Alerting customers on any issues or problems beforehand and on the developments involving them.
A quick and effective response to the customers.
Seek feedback from the visitors on their experience.

Certification Course	Fees
Startup Generalist & Virtual Assistant Training Program	Rs 35,000

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Startup Generalist & Virtual Assistant Training Program

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6 Months

₹ 35000

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