Salesforce Service Cloud Training

BY
Mindmajix Technologies

Enrich your understanding of customer service applications by joining the Mindmajix-offered training on Salesforce Service Cloud.

Mode

Online

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study, Virtual Classroom
Mode of Delivery Video and Text Based
Frequency of Classes Weekdays, Weekends

Course overview

Salesforce Service Cloud Training Course helps you to delve into the fundamental concepts of Salesforce Service Cloud and covers both basic and advanced level strategies. Through this training programme, you will gain a solid understanding of all the gamut of topics related to Salesforce Service Cloud such as knowledge management, data management, case management, and solution design along with practical knowledge. Salesforce Service Cloud Training online course expects the learners to have achieved active Salesforce Administrator Certification before joining the course. 

Salesforce Service Cloud Training certification, offered by Mindmajix, enables you to become experts in developing and applying the Service Cloud solutions, building consoles for a service application, the process of configuring Salesforce, etc with the help of various industries use cases and projects. Mindmajix will render you 30 hours of theoretical sessions and 20 hours of lab sessions to facilitate you being well-prepared for the real industry out there. The interested candidates can enroll in the programme by either of the three enrolment options. 

The highlights

  • 100%  online course
  • Offered by Mindmajix
  • FREE Demo on Request
  • Flexible Schedule
  • Online Live and Self-paced Training Options
  • 24/7 Lifetime Support
  • Life-Time Self-Paced Videos Access
  • One-on-One Doubt Clearing
  • Certification Oriented Curriculum

Program offerings

  • One-on-one doubt clearing sessions
  • Certification oriented curriculum
  • Real-time project use cases
  • 20 hours of labs
  • Free demo on request
  • 24/7 lifetime support
  • 30 hours of sessions
  • Online live and self-paced training options

Course and certificate fees

certificate availability

Yes

certificate providing authority

Mindmajix Technologies

Who it is for

What you will learn

Knowledge of cloud computing

After the  Salesforce Service Cloud Training online certification, the students will learn workflow, Lightning Service Console, Custom Reports, the terminology of Service Cloud, and whatnot. The learners will also develop the skills and knowledge of monitoring the social media channels, dealing with the strategies of data migration, coming up with a management solution from case creation and the like. 

The syllabus

Industry Knowledge

Case Management

Solution Design

Interaction Channels

Knowledge Management

Implementation Strategy

Contact Center Analytics

Integration and Data Management

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