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    ServiceNow Training

    BY
    Mindmajix Technologies

    Brochure Enquire
    Mode

    Online

    Fees

    ₹ 9000 11250

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study, Virtual Classroom
    Mode of Delivery Video and Text Based
    Frequency of Classes Weekdays, Weekends

    Course and certificate fees

    Fees information
    ₹ 9,000  ₹11,250
    certificate availability

    Yes

    certificate providing authority

    Mindmajix Technologies

    The syllabus

    Introduction To Servicenow

    • What is a ServiceNow?
    • Why and who can User Servicenow
    • Concept of Cloud Computing in Servicenow
    • Introduction to ITIL Foundation
    • Navigation and Users
    • Helpful Portals
    • Releases

    Creating Homepage

    • Creating Gauges
    • Define CSS Properties, UI Properties
    • Change Visibility of Homepage and Banner

    Tables, Form, Dictionary

    • Creating Application, module
    • Creating Table
    • Personalizing form and table layout 
    • Creating Section View
    • Dictionary Overrides
    • Reference Qualifiers
    • Related Lists

    Update Set’s creation

    • Creating an Update Set
    • Merge update set
    • Retrieve Update set in another instance

    Creating workflow in Servicenow

    • Workflow editor and workflow scripts
    • Workflow activities and workflow context
    • Workflow stages, Transitions

    Service catalog management

    • A user of Service catalogue, Back and end execution 
    • Creating catalogue item, record producer, order guide
    • Create RITM and catalogue task
    • Attaching workflow to catalogue items

    Importing data in Service Now

    • Data Sources
    • XML Report
    • Transform Maps
    • Schedule data import
    • Import sets
    • Transform Scripts
    • Data Load automation

    User Administration

    • Creating groups
    • Users and Departments
    • Concept of delegation
    • Customizing user profile
    • Roles & group membership
    • Fetch detail of logged in user

    Email Notification

    • Defining a template
    • Define notification
    • Email Logs
    • Introduction to SMTP and POP mail Servers
    • Trigger email and even

    Create SLA & Schedule

    • SLA Definitions
    • SLA Properties
    • Attach SLA to tasks
    • Create Schedule and child Schedule

    Schedules Jobs

    • Introduction to Scheduled jobs
    • Schedule job Log
    • Scheduled reports

    Access control List

    • Create Read, Write and create ACL on table and field Level.
    • Debug ACLS
    • Write ACL Scripts
    • Concept of Privileged system admin

    Introduction to web Service

    • Introduction to web services
    • SOAP Messages
    • Debugging
    • Personalize users
    • Debugging business rule
    • Debugging ACL
    • Background Scripts

    Scripting

    • Client Scripts
    • Business Rules
    • UI Actions
    • UI Policies
    • Data Policies
    • Script Includes
    • Data Lookup rules
    • UI pages
    • UI Macros
    • Dictionary

    SSO & LDAP Integration

    • SSO integration
    • LDAP integration

    Flow Designer

    • Overview of a flow designer
    • Demo of a flow designer

    Service Portal

    • Pages
    • Widgets controller
    • Demo

    ServiceNow Learning Resources

    Instructors

    Mr Santhosh
    Instructor
    Freelancer

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