Continuous Quality Improvement: Tools And Techniques

BY
National Accreditation Board for Hospitals and Healthcare Providers via Swayam

This course by Swayam are provided by the “Quality Council of India” to teach students how to enhance procedures of care and results.

Mode

Online

Duration

12 Weeks

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based
number of course credit 4

Course overview

Continuous Quality Improvement: Tools and Techniques course’s objective is to empower its students and improve their knowledge regarding the study of quality improvement so that the student becomes self-sufficient and can take powerful actions in his organization to enhance the quality of care for his customers. 

This course will motivate people to think innovatively and why quality should be given the top priority. The healthcare department calls for top-quality settings and this course will help you get knowledge about it. 

Swayam Continuous Quality Improvement: Tools And Techniques course is an appropriate choice for individuals who aim to become business owners, individuals who have an interest in management studies, or people who are involved in the development and improvement of business processes. 

The status of this course is ongoing and the length for this course will be 12 weeks. This course is suitable for postgraduate students. There will be no fee charges to enrol or learn the Continuous Quality Improvement: Tools And Techniques course, but to obtain the certificate, the student will have to attend the exam at an allotted examination center. The certification will be completely based on the students' hard work and dedication. 

The highlights

  • E-certificate and soft copy of the certificate
  • Online course
  • Books and references for learning
  • 12-weeks course duration
  • Skilled instructors

Program offerings

  • Free course enrollment
  • Web based registration
  • E certificate provided
  • Books and references provided
  • Instructor bio is provided
  • 24x7 technical support
  • Grievance resolution

Course and certificate fees

certificate availability

Yes

certificate providing authority

National Accreditation Board for Hospitals and Healthcare Providers

Who it is for

This certification course is suitable for anyone who knows about quality management techniques and who has a postgraduate degree in management studies. People who will get extra benefits after enrolling in this course are –

  • Product Managers
  • Business owners
  • Postgraduates
  • Quality inspector

Eligibility criteria

Some of the prerequisites which are required for an individual to be mindful of before joining this course are, having a postgraduate degree in business management studies and having a knowledge about management studies. 

Proper eligibility will also help the student in grabbing high-paying jobs in top healthcare organizations like Apollo Hospitals, Narayana Health, Fortis Healthcare, etc. By taking up this course you will get a chance to enhance your job skills and widen your opportunity to avail superior jobs. 

Certificate Qualifying Details

In order to receive an e-certificate regarding the Continuous Quality Improvement: Tools And Techniques course, the aspirant needs to achieve a 25 percent average score for weekly assignments and a 75 percent average score for the final exam. 

The passing percentage for obtaining the certificate is 40 percent in the weekly assessment and a minimum of 40 percent in the final examination. If the student is incompetent to score the required marks, he/she will not be eligible to receive the certificate.

If the candidate’s final score is,

  • Less than 40 percent - no certificate.
  • Between 40 percent - 49.99 percent, Grade D
  • Between 50 percent - 59.99 percent, Grade C
  • Between 60 percent - 84.99 percent, Grade B
  • 85 percent and above, Grade A

What you will learn

Quality control

By the end of this certification course, the applicant will learn how continuous quality improvement is a part of a hospital’s culture and how it is profitable to the healthcare sector. He will also become skilled in implementing CQI methods in his organization. Here are some basic subjects which will be cleared to the student:

  • Ability to partake successfully as a representative or the head of a CQI effort.
  • You will become skilled and will be able to demonstrate your knowledge at your place of work.
  • You will be able to express the necessary changes needed in an organization to improve its quality of work, organize the system, and for the better experience of the patients.
  • You will learn how to use the six sigma method in your healthcare sector so you can improve its function and result. It will also help in improving the safety, morale, and productivity of your organization.
  • It will become easier for the applicant to implement total productive maintenance in his organization.
  • The techniques to use poka-yoke methodology in the organization will also be understood by the learner.
  • About the PDCA cycle
  • Information about RCA
  • Introduction and objectives of FEMA 
  • History of Lean
  • Statistical Process Control
  • Introduction to Lean Six Sigma
  • Effective project management
  • Efficient and effective incident investigation
  • Data collection methods
  • Need for quality in healthcare

The syllabus

Week 1

Introduction to Quality and Quality in Healthcare
  • About Quality
  • The Factory System
  • Scientific Management
  • Life of Taylor
  • Statistical Quality Control
  • World War II
  • History of Japan’s Quality Movement
  • Present Scenario , Quality in Healthcare
  • Need of Quality in Healthcare
  • History of Quality in HealthCare

Week 2

Quality Pioneers and Quality Improvement
  • Quality Guru like Walter A. Shewhart
  • Dr. W Edwards Deming
  • Early life and work
  • Work in Japan
  • Later work in U.S
  • Deming’s 14 points
  • Joseph M. Juran
  • Major Points of Joseph M. Juran
  • Key Ideas of Joseph M. Juran
  • Quality Trilogy of Joseph M. Juran
  • Kaoru Ishikawa
  • Kaoru Ishikawa- One Step Further
  • Definition of Quality Improvement
  • Difference between Change &  Improvement

Week 3

CQI and Quality Tools
  • What is CQI
  • Principles of CQI
  • Components of CQI Culture
  • Facilitating Factors, Barriers
  • Benefits of CQI and using Tools
  • Focus
  • Where to Begin?
  • Data
  • Method of Data Collection
  • Way to Do Quality Improvement
  • Quality Tools
  • Seven Basic Tools

Week 4

PDCA Cycle
  • PDCA Cycle
  • PDCA Introduction
  • PDCA Implementation
  • Phase of the PDCA Model: Plan & Case Study  

Week 5

PDCA Tools and Techniques
  • PDCA Introduction
  • Tools & Technique
  • Cause and Effect Diagram
  • Pareto Chart , Flow chart
  • Benefit of PDCA Cycle

Week 6

Root Cause Analysis
  • Introduction of RCA
  • RCA in Healthcare
  • Purpose of RCA
  • Characteristics of RCA
  • RCA assumption
  • Who is responsible for RCA
  • Purpose of RCA
  • Technique of RCA

Week 7

RCA Tools and Techniques
  • Introduction of RCA Tools and Techniques
  • Five Whys
  • Causal Tree Tool
  • Five Rules of Causation
  • Decision Table

Week 8

Failure Modes and Effects Analysis (FMEA)
  • Introduction & Objective of FEMA
  • Type of FEMA
  • Tool for Predicting FEMA
  • SFEMA, DFEMA
  • PFEMA
  • FEMA in Healthcare
  • FEMA vs HFEMA

Week 9

FMEA Implementation
  • FEMA Implementation
  • Limitation & template
  • Implementation Process

Week 10

Six Sigma
  • Six Sigma : Definition
  • Six Sigma’s Heroic Goal
  • Application in Healthcare
  • Need of Six Sigma
  • Six Sigma Methodology
  • DMAIC
  • DMADV
  • DMAIC Vs. DMADV
  • Tools
  • Affinity Diagram
  • 5W1H

Week 11

Lean
  • History of Lean
  • Lean in Healthcare
  • Category of Waste
  • Tactical Tools of Lean
  • Value –Stream Mapping
  • 5S
  • Lean Vs. Six Sigma

Week 12

Lean Six Sigma
  • Introduction of Lean Six Sigma (6σ) (LSS)
  • Roles and Responsibility of LSS Green Belt (GB)
  • Alignment of Lean Six Sigma (6σ)
  • Statistical Process Control (SPC)
  • Statistical Analysis Tools
  • Tools for LSS
  • Future Challenges in LSS

Admission details

The Swayam Continuous Quality Improvement: Tools And Techniques course is free and the duration of this course will be around 12 weeks. The registration is free of cost, so anybody can enrol in the course.


Filling the form

For this course, registration and education are free. To get certified, a student needs to appear for an exam after paying the demanded fee. 

Here are some measures which the applicant would need to follow diligently to get registered for the exam–

Step 1: The candidate is required to first log in and then enter the mandatory details like the basic information about his college, his address details, uploading a picture, and his sign.

Step 2: Pick the course in which the student wants to register himself for the examination.

Step 3: Select the exam date, course name, name of the state, and city in which the student would want his exam center. 

Step 4: It is compulsory for students to give at least 3 options for the exam centers.

Step 5: No exam will be held in the city where the center is chosen by less than 10 students. Therefore, the students are recommended to choose according to that.

Step 6: After this step, you can get on on the “Add a course to cart” button. Review your choice on the “Preview Cart” button.

Step 7: Before continuing to the checkout page, check all your details.

Step 8: You can edit all your details on the previous page. After correcting everything, move to the “Preview and Checkout” button.

Step 9: Then make the payment of the fee.

Step 10: You can make the payment by going on the online payment method and 

Step 11: Click on the Course detail tab to get the payment receipt.

Step 12: The student can download the hall ticket from the email sent by Swayam. Visit Swayam’s website 2 weeks before the examination for better information.

Evaluation process

To get the certificate by justified means, the student needs to attain a 25% weightage for weekly assignments and a 75 percent weightage for the final exam. The passing marks for receiving the certificate are 40 percent in the weekly assessment and a minimum of 40% in the final examination. If the student is unable to score the mandatory marks, the candidate will not qualify for the certificate.

How it helps

After getting enrolled for Continuous Quality Improvement: Tools And Techniques by Swayam, the student will be able to experience some tremendous benefits. After completing this course, your chances of recruitment in superior healthcare organizations get elevated.

The candidate gets a chance to get recruited in top healthcare organizations like Fortis healthcare, Apollo hospitals, Narayana health, and more. The course is free to enrol in and the most profitable option is that the learning is free of cost too. 

The certification is provided only if the candidate matches the certification criteria, making it a justified way of earning the certification. After this certification course, you will add weightage to your resume

Instructors

Dr Sanjeev Singh
Regional Coordinator
National Accreditati...

Ph.D

FAQs

What are the advantages of obtaining a certification on Swayam?

With the help of a useful platform like Swayam, students can target to aim high without confronting any hindrance. Various types of qualified courses and certification programmes are provided by Swayam and it is dependent on the wish of the candidate which course to pick. Certification courses provide a lot of weightage to your resume, urging you to get excellent employment with a huge salary package.

What are some important details about Swayam?

Swayam is a program which is commenced by the government of India. It focuses on getting students near to the digital world of learning who were lacking in it before.

What is the method to register in a Swayam Certified course?

The individual seeking to get certified in his course of preference needs to fill up a form online and give the required fee for it. 

What’re the required criteria for registration for a certified course on the Swayam platform?

The candidate should give the exam and achieve a final score of at least 40 percent. A final score above 85 percent gets Grade A.

What is the passing percentage I need to get?

An average assignment score of 40 percent of the total exam score (including assignments) is needed to pass the exam.

What details will be included in my certificate?

Your name, photograph, and the marks you scored in your final examination will be incorporated into your certificate.

Can I appear in multiple exams?

The student will be provided with a maximum of 4-course slots which will make it probable for the student to give a maximum of 4-course exams. 

Do I get access to a hard copy of my certificate?

No, Swayam offers you a soft copy of your certificate. Your e-certificate will be verifiable from www.nptel.ac.in/noc and can be collected online.

What price will I have to pay for enrolling at Swayam?

To attain certification you need to pay the examination fee of Rs. 1,000 - an aspect which is quite amazing considering that you get access to high-quality study material from some of the top-most institutions in India for zero cost. 

How can I contact Swayam if I need help regarding exam registration?

The student can contact on the toll-free helpline number 18001219025 or write his doubt at support@Swayam.gov.in, “Swayam September 2020 EXAM” (or whichever date they have appeared for the offline exam) as the subject line.

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