Vocational : CRM Domestic Voice

BY
National Institute of Open Schooling via Swayam

Learn about the basics of customer relationship management and Business Process Outsourcing through the CRM Domestic Voice course.

Mode

Online

Duration

24 Weeks

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based
number of course credit 10

Course overview

The CRM Domestic Voice online course introduces students to the basic principles of Business Process Outsourcing along with the importance of effective communication and personality development at the workplace. The course will allow students to improve their basic language skills by introducing concepts like parts of speech and its various supporting components.

The CRM Domestic Voice course offered by Swayam is coordinated by Radhika B. of the National Institute of Open Schooling. This is a skill-based course that helps students in developing strong customer relationship management skills. The course helps in identifying the importance of customer service, types of customers, and the ability to handle customer queries efficiently.

The CRM Domestic Voice Training course will help students acquire a basic knowledge of computer systems along with the components of internet domain systems, webpages, and various internet services like social networking sites. The course carries 10 credits and is taught for a period of 24 weeks. This practical-oriented course will help students improve their overall technical skills and presentation skills.

The highlights

  • 24 weeks
  • 10 credits
  • School-level
  • PDF content
  • Video lectures by experts
  • Knowledge about computer
  • Knowledge about customer service

Program offerings

  • 24 weeks
  • 10 credits
  • Pdf content
  • Video lectures

Course and certificate fees

certificate availability

No

What you will learn

Computer skills Language skills Sales skills Customer service

After completing the CRM Domestic Voice Training course, you will gain knowledge about the following topics:

  • Aspects of Business Process Outsourcing
  • Representations of communication at the workplace
  • Steps involved in personal development
  • The importance of team building
  • Ways to offer good customer service
  • Steps to achieve work-life balance
  • Overview of computer applications and operating system
  • The working of internet systems

The syllabus

Week 1

Lesson-1
  • Introduction to Business Process Outsourcing (Pdf)

Week 2

Lesson-1
  • Video

Week 3

Lesson-2
  • Basic Communication at The Workplace (Pdf)

Week 4

Lesson-2
  • Video

Week 5

Lesson-3
  • Advanced Communication at The Workplace (Pdf)

Week 6

Lesson-3
  • Video

Week 7

Lesson-4
  • Grammar for Communication (Pdf)

Week 8

Lesson-4
  • Video

Week 9

Lesson-5
  • Personality Development (Pdf)

Week 10

Lesson-5
  • Video

Week 11

Lesson-6
  • Team Building (Pdf)

Week 12

Lesson-6
  • Video

Week 13

Lesson-7
  • Customer Service (Pdf)

Week 14

Lesson-7
  • Video

Week 15

Lesson-8
  • Work-Life Balance (Pdf)

Week 16

Lesson-8
  • Video

Week 17

Lesson-9
  • Introduction to Computer (Pdf)

Week 18

Lesson-9
  • Video

Week 19

Lesson-10
  • Introduction to Operating System (Pdf)

Week 20

Lesson-10
  • Video

Week 21

Lesson-11
  • Internet and E-Mail (Pdf)

Week 22

Lesson-10
  •  Video

Admission details

Given below are the steps to enroll in the CRM Domestic Voice Course:

Step 1: Click on the URL given below -https://onlinecourses.swayam2.ac.in/cec21_ge05/preview

Step 2: Click on the sign-in/register option present at the top right side corner of the page.

Step 3: When the link opens to a new window, create a new account by entering your username, password and email id.

Step 4: You will get a verification code on the registered email address.

Step 5: Verify your credentials and complete the application process.

How it helps

The CRM Domestic Voice Benefits are given below:

  • The course will provide students with the right knowledge about the key components of a computer system and its operating system and the different ways of handling them. 
  • The course will help students to identify the real cause behind stress and will encourage them to think of ways to balance work and life and manage time effectively.
  • The course will make students realize the importance of customer service and the right method of communication with customers. It also trains them in handling different customer issues and concerns.
  • The course will help students identify the importance of language skills by familiarising them with the vital components of language and by explaining the role of active body language.

Instructors

Ms Radhika B
Academic Officer
NIOS

Other Masters

FAQs

How many credits do the CRM Domestic Voice provide students?

The CRM Domestic Voice course provides 10 credits in total.

Who is the CRM Domestic Voice online course instructor?

The course is coordinated by Radhika B. of the National Institute of Open Schooling.

Do I get placement offers after doing the course?

No, the CRM Domestic Voice course does not offer placement opportunities to students.

What is the total duration of the CRM Domestic Voice training course?

The duration of the CRM Domestic Voice training course is 24 weeks.

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