Certificate in Customer Services

BY
Oxford Home Study Centre

Mode

Online

Duration

200 Hours

Fees

Free

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Text Based

Course and certificate fees

Type of course

Free

certificate availability

Yes

certificate providing authority

OHSC

The syllabus

Unit 1: Customer Service: An Introduction

Unit 2: Understanding Your Customers

Unit 3; Creating a Customer Service Strategy

Unit 4: Implementing a Service Excellence Strategy

Unit 5: Handling Complaints

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