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    • Certificate in Telemarketing Quality Licence Scheme Level 3

    Certificate in Telemarketing QLS Level 3

    BY
    Oxford Home Study Centre

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    Mode

    Online

    Duration

    200 Hours

    Fees

    £ 77 385

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study

    Course and certificate fees

    Fees information
    £ 77  £385
    certificate availability

    Yes

    certificate providing authority

    OHSC

    The syllabus

    Module 1 – Verbal Communication

    • In the opening course module, candidates are provided with a broad outline of verbal communication in general and its relevance in the modern marketing mix.
    • Along with making the best possible first impression with inbound and outbound sales calls, course content explores each of the ‘Four Es’ of strong voice calling - Expressive, Enunciate, Engage, Energize.

    Module 2 – Exceptional Things About Telephone Sales

    • The following module focuses more closely on the core elements of effective telephone sales, along with what it is about telesales that holds so much power and potential from a modern business perspective.
    • Candidates explore a series of techniques for building rapport, successfully negotiating with customers, remembering key names, building mutual positivity and more.

    Module 3 – Active Listening Skills

    • Course content in the third module brings the art of active listening into the equation, guiding candidates through the importance and value of ‘listening’ over ‘hearing’ during sales calls.
    • Analytical listening skills are introduced and explored, along with how to determine the most appropriate questions to ask and when/how to ask them.

    Module 4 – Developing Your Script

    • Script development follows as the primary core focus of Module 4, incorporating an in-depth analysis of what makes an effective script, how to plan/pen a strong script and the importance of continually refining and modifying scripts to enhance effectiveness.
    • Candidates also explore a range of strategies for increasing call efficiency.

    Module 5 – Pre-Call Planning

    • Bringing the course to a close, Module 5 introduces the concept of pre-call planning and outlines why it is of such importance to strategically plan an approach prior to making or receiving telesales calls.
    • Along with learning how to handle objections and generate interest, candidates explore call-back and follow-up techniques and a series of key insights for maximising sale-closure rates.

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