ISO/IEC 20000 Lead Auditor Online Training and Certification | PECB

BY
Professional Evaluation and Certification Board via Infosec Train

Master the required skills to audit an IT SMS (service management system) and manage auditors’ team efficiently with the ISO/IEC 20000 Lead Auditor| PECB course

Mode

Online

Duration

5 Days

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study, Virtual Classroom
Mode of Delivery Video and Text Based

Course overview

The 5-day, intensive ISO/IEC 20000 Lead Auditor| PECB programme by Infosec Train teaches the required procedures, techniques, and principles to audit an IT SMS (service management system) based on ISO 20000. Through 40 hours of instructor-led sessions, you’ll grasp and master the skills to manage auditors teams, plan and perform audits in compliance with ISO 19011, and know about the certification procedure based on ISO 17021.

The ISO/IEC 20000 Lead Auditor| PECB course syllabus not only features theoretical learnings but practical exercises too. In turn, you’ll develop the competencies and expertise to conduct audits confidently, be it external or internal. The curriculum also includes a PECB-authorised training partner and PECB-certified instructor for expert mentorship. 

You can join the ISO/IEC 20000 Lead Auditor| PECB training via online training, corporate training, or 1-on-1 training mode. A free demo class is also available if you wish to test the waters before enrolment. Clear the in-course exam, and you’ll get certified as well!

The highlights

  • Affordable programme
  • 5-day course with a PECB-certified educator
  • 40 hours of studying
  • PECB-authorised course partner
  • Infosec Train’s accreditation
  • Certification provided
  • 3 admission options
  • Free demo session available
  • Post-curriculum support
  • Instructor-led classes
  • Tailor-made programme
  • Recorded sessions

Program offerings

  • Flexible enrolment options
  • Pecb-authorised programme partner
  • Affordable course
  • Blended learning delivery
  • Pecb-certified trainer
  • Recorded sessions
  • 40 hours of content
  • Post-training guidance
  • Certificate

Course and certificate fees

certificate availability

Yes

certificate providing authority

PECB

Who it is for

The following professionals are ideal for the ISO/IEC 20000 Lead Auditor| PECB training: -

  • Internal auditors
  • Project consultants or managers looking for expertise in the IT SMS audit process
  • Auditors looking to lead and perform IT SMS certification audits
  • Individuals responsible for IT service conformities in an organisation
  • Expert advisors in IT
  • IT service team members
  • Technical experts looking to prepare for IT service audit functions

Eligibility criteria

To be eligible for Infosec Train’s ISO/IEC 20000 Lead Auditor| PECB online course, you must possess introductory knowledge of ITIL and ISO 20000. Alternatively, you can also join if you’ve obtained the ISO 20000 Foundation Certification.

You can acquire the ISO/IEC 20000 Lead Auditor| PECB certificate by clearing the in-curriculum examination. 

What you will learn

Auditing skill

Finishing the in-depth ISO/IEC 20000 Lead Auditor| PECB course syllabus, you’ll be fluent in: -

  • The ISO 20000 certification process
  • IT service principles
  • IT service-related frameworks
  • IT SMS (service management system)
  • Clauses 4 to 10 of ISO 20000-1
  • Critical audit principles and concepts
  • Audit approaches
  • Preparing ISO 20000 certification audits
  • Conducting opening meetings
  • SMS documentation audits
  • Various audit procedures
  • Formulating audit findings
  • Audit documentation
  • Documenting nonconformities
  • Quality reviews
  • Conducting closing meetings 
  • ISO 20000 audit conclusions
  • Evaluating corrective action plans
  • ISO 20000 internal audit management program and surveillance audit

The syllabus

Regulatory, legal, and normative framework related to IT service

IT service’s fundamental principles

IT service management system (SMS)

ISO 20000 certification process

Detailed presentations of clauses 4-10 in ISO 20000-1

Fundamental audit principles and concepts

Audit approaches based on risk and evidence

SMS documentation audits

Preparation of ISO 20000 certification audits

Conducting an opening meeting

Audit procedures: document review, observation, interview, technical verification, sampling techniques, evaluation, and corroboration

Communication during audits

Audit test plans

Documenting nonconformities

Formulation of audit findings

Quality reviews

Audit documentation

Evaluation of a corrective action plan

Conclusion of ISO 20000 audits and conducting closing meetings

ISO 20000 internal audit management program

ISO 20000 surveillance audit

Admission details

  • Visit the official site Lead Auditor| PECB certification programme.
  • Go through the training info and reach the learning modes section.
  • Select from the 3 available options and click on its ‘Get Started/Enrol Now/Contact Us’ button. 
  • Fill up the pop-up form and press on ‘Submit Now’. 
  • Once submitted, Infosec Train’s programme officials will reach out to you regarding admission steps.

Filling the form

You only need to fill up the portal application to submit a request for joining the ISO/IEC 20000 Lead Auditor| PECB course by Infosec Train. This will require your contact number, active email address, full name, country of residence, and required training/additional comment. After submitting your request, the course officials will contact you within a few days to discuss the enrollment steps. 

Evaluation process

The ISO/IEC 20000 Lead Auditor| PECB certification exam for 3 hours, comprising essay-type questions in English. 

How it helps

The ISO/IEC 20000 Lead Auditor| PECB course benefits include an instructor-led programme, affordable training price, 3 enrolment options, and a valuable certificate. You will also learn from a PECB-certified educator and receive post-training guidance. There’s a free demo session if you wish to get a taste of the curriculum before joining it. 

FAQs

How can I sign up for the free demo class?

Visit the training portal and use the ‘Get a Free Demo Class’ section to apply.

Are certified trainers provided for the ISO/IEC 20000 Lead Auditor| PECB programme?

Yes. You’ll learn from a PECB-certified educator.

Is there a fixed programme duration?

Yes. The ISO/IEC 20000 Lead Auditor| PECB online course is for 5 days. 

Is there a way to contact Infosec Train?

Yes. You can call Infosec Train officials at 1800-843-7890. 

Can I revisit any of the lessons?

You can revisit all classes as there are recorded sessions available. 

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