Practical Guide to Navigating Professional Relationships

BY
Salesforce , SV Academy via Coursera

Join the Practical Guide to Navigating Professional Relationships course to learn how to manage professional relationships and excel as a Sales Representative.

Lavel

Beginner

Mode

Online

Duration

5 Weeks

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based

Course overview

The need for human-centric skills is as important as technical skills, even if you work in the tech industry. The Practical Guide to Navigating Professional Relationships online course by Coursera is developed to teach how to manage relationships and communicate effectively. You will also learn how to present yourself professionally.

Coursera’s Practical Guide to Navigating Professional Relationships programme is a five-week-long course that will equip you with the skills required to become a top-performing Sales Development Representative (SDR) and beyond. The course has plenty of reading material, quizzes and video lessons for an intensive understanding of concepts.

The Practical Guide to Navigating Professional Relationships certification course is offered by Salesforce and the SV Academy. The learnings of this programme will enable you to receive and give feedback effectively. Also, you will understand how to deal with different perspectives and opinions in the workplace. You can get a course completion certificate at the end of this online programme.

The highlights

  • Online course
  • Flexible deadlines
  • Requires 20 hours to complete
  • 5-weeks programme
  • Beginner-level course
  • Video lectures in English
  • Business course
  • Offered by Salesforce and the SV Academy
  • E-certificate

Program offerings

  • 5 weeks training
  • Self-directed learning
  • Video lessons
  • Digital learning
  • A shareable certificate
  • Free programme access
  • 20-hours of content
  • Quizzes
  • Video subtitles in english and spanish
  • Readings
  • Industry expert instructors.

Course and certificate fees

The fees for the course Practical Guide to Navigating Professional Relationships is -

HeadAmount in INR
1 monthRs. 4,115
3 monthRs. 8,230
6 monthRs. 12,345
certificate availability

Yes

certificate providing authority

Coursera

Eligibility criteria

There are several prerequisites before you join the Practical Guide to Navigating Professional Relationships online course. You should be able to communicate in a written and verbal form that is understandable and accessible. The course is part of a professional certificate on Coursera. So, you must have completed the previous four courses of the series to enrol. 

You also need to be familiar with social media, including LinkedIn. Furthermore, it would help if you had basic computer literacy that allows you to use email, web search, word processor, etc. Most importantly, you need to have the motivation to grow professionally and personally. 

What you will learn

Communication skills

Near the end of the Practical Guide to Navigating Professional Relationships programme, you will be able to:

  • Problem solving skills 
  • Form an understanding of diverse perspectives and opinions in your workplace
  • Generate an empathetic way of communication to enhance your professional demeanour
  • Apply particular written communication styles for different scenarios
  • Make a three-month plan to optimise learning, apply feedback and successfully improve your career

The syllabus

Module 1: Prioritize Professional and Empathetic Communication

Videos
  • Practical Guide to Navigating Professional Relationships
  • Course Introduction
  • Instructor Introduction Video
  • Introduction to the Mock Company
  • Introduction to Professionalism in the Startup World
  • Creating the Personal Brand of a Top Performer
  • Speaking to Value
  • Communicating with Your Manager
  • Communicating Effectively with Teammates
  • Working with Your Account Executive
  • SV Academy Ambassadors: How to Crush Call Blitzes
  • SV Academy Ambassadors: Navigating the SDR/AE Relationship
  • SV Academy Ambassadors: Excelling as a Team Lead
  • Communicating Effectively with Prospects and Customers
  • Review: Prioritize Professional and Empathetic Communication
Readings
  • Syllabus
  • Personal Branding: 4 Steps to Finding the "Real You"
  • Professionalism in the Workplace
  • Fred Kofman on Victim Mentality
  • Leading with Warmth
  • Focusing on the Customer
Practice Exercises
  • Practice Quiz - Communicating Effectively with Managers
  • Practice Quiz - Communicating Effectively with Teammates
  • Graded Quiz - Prioritizing Professional and Empathetic Communication

Module 2: Speak With Confidence and Clarity

Videos
  • Mastering the Conversational Approach
  • Exuding Energy and Enthusiasm
  • How to Introduce Yourself
  • Driving Results through Active Listening
  • Delivering the Message with Skill
  • Review: Speak with Confidence and Clarity
Readings
  • How to Converse Authentically
  • Operating from a Place of Enthusiasm
  • Amy Cuddy on Body Language 
  • 5 Ways to Listen Better
  • Barriers to Listening
  • How to Mirror in Conversation
Practice Exercises
  • Practice Quiz - Mastering the Conversational Approach
  • Practice Quiz - Exuding Energy and Enthusiasm
  • Driving Results through Active Listening
  • Practice Quiz - Delivering the Message with Skill
  • Graded Quiz - Speaking with Confidence and Clarity

Module 3: Empathize and Challenge in Written Communication

Videos
  • Introduction to the PACE Framework in Business Writing
  • PACE Email Prospecting: Conversational Selling through Written Communication
  • Starting with Key Messages and Action Items
  • Focusing on Concision and Clarity
  • Following Up with Ease
  • Strategies for Effective Meeting Follow-Up for SDRs
  • Review: Empathize and Challenge in Written Communication
  • Peer Review Instructions and Sample
Readings
  • Writing Emails that Get Results
  • Playbook: Business Writing 
Practice Exercises
  • Maximizing the PACE Framework in Business Writing
  • Practice Quiz - Building Accountability in the Workplace
  • Practice Quiz - Focusing on Clarity and Concision

Module 4: Hone Your Cultural Competency Skills in the Workplace

Videos
  • Getting Results through Diverse Perspectives
  • Cultivating Diversity and Cultural Competency - Part 1
  • Cultivating Diversity and Cultural Competency - Part 2
  • Tapping into Multiple Points of View
  • Strategies for Empathizing with the Opposite Point of View
  • Communicating Across Differences
  • How to Find Common Language in a Team
  • Review: Hone Your Cultural Competency Skills in the Workplace
  • Peer Review Instructions and Sample
Reading
  • The Strength of Diversity
Practice Exercises
  • Practice Quiz - Getting Results through Diverse Perspectives
  • Practice Quiz - Tapping into Multiple Points of View

Module 5: Accelerate Learning in the First 30-60-90 Days of Work

Videos
  • What to Expect in the First 3 Months as an SDR
  • SV Academy Ambassadors: Springboarding Your Career with Effort and Enthusiasm
  • SV Academy Ambassadors: Building an SDR-Specific 30-60-90 Plan
  • Tips for Managing and Coaching Yourself When Needed
  • Mobilizing Your Support System
  • Strategies for Building Your Support System at Work
  • What Does It Mean to Be Coachable?
  • Taking Risks and Optimizing Learnings
  • Review: Accelerate Learning in the First 30-60-90 Days of Work
  • Review: Practical Guide to Navigating Professional Relationships
  • Peer Review Instructions and Sample
Readings
  • What Is a 30-60-90 Day Plan?
  • Take Your Networking to the Next Level
  • Playbook: Giving and Receiving Feedback
  • Downsides of Perfectionism
  • Smash Fear by Tim Ferriss
  • Understanding Sales Economics to Design Experiments
Practice Exercises
  • Practice Quiz - Ramping Up with Effort and Enthusiasm
  • Practice Quiz - Mobilizing Your Support System
  • Practice Quiz - Implementing Feedback Quickly
  • Practice Quiz - Taking Risks and Optimizing Learnings

Admission details

  • Step 1 –Go to the official link.
  • Step 2 – Click on the ‘Enroll for Free’ button. A signup window will open in your browser.
  • Step 3 – Login using your existing Google or Facebook ID. Or, create a new account using your email address and hit the ‘Join for Free’ button.
  • Step 4 – You will have two options to enrol after registering - ‘Start Free Trial’ and ‘Audit the course.’ The free audit option will get you directly enrolled in the Practical Guide to Navigating Professional Relationships programme by Coursera. However, you must pay the required fee if you want unlimited access and a certificate on completing the course.

Filling the form

There is no application form to join the Practical Guide to Navigating Professional Relationships online programme. Just visit the Coursera website and register for an account to enrol. You only need to enter your name and email ID for signing up.

Scholarship Details

You can apply for a scholarship to access the premium features of the Practical Guide to Navigating Professional Relationships course. Just click on the ‘financial aid available’ link on the course page. After agreeing to Coursera’s terms, you will find yourself on the application form. 

Now, you must specify your annual income, educational background and employment status. Then, you must provide written answers (150 words minimum) to a couple of questions. First, why are you applying for financial aid? Second, how will the Practical Guide to Navigating Professional Relationships training help you advance towards your goals? Coursera takes at least 15 days to review your application.

How it helps

The Practical Guide to Navigating Professional Relationships is a self-paced online course. So, you’ll have 24/7 access to the course contents that you can learn at your pace. You can complete the modules at your convenience.

Moreover, you can opt for the Practical Guide to Navigating Professional Relationships certificate after completing the programme. This e-certificate will serve as a great addition to your LinkedIn profile and resume.

Instructors

Ms Noorin Fazal
Head of Curriculum
Salesforce

Ms Paige Caldwell
Instructor
SV Academy

Ms Mandy Bynum Mc Laughlin
Instructor
SV Academy

Ms Jordan Arogetti
Account Executive
SV Academy

Mr Luis Cazares
Account Executive
SV Academy

Mr Richard Yang
Strategic Business Development
SV Academy

Ms Jolyn Cafferata
Senior Manager
SV Academy

Ms Allie Kaiser
Head of Sales Development
SV Academy

FAQs

Which organisation offers the Practical Guide to Navigating Professional Relationships course?

This programme is offered by Salesforce and the SV Academy.

Are the course contents accessible for free?

Yes, you can access the Practical Guide to Navigating Professional Relationships online course for free.

Can I apply for a scholarship to get the certificate?

Yes, Coursera provides financial aid to get the course certificate.

How many hours will it take me to finish the Practical Guide to Navigating Professional Relationships course?

This online programme is entirely self-paced. Still, it will take you approximately 20 hours to complete.

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