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    ITIL® 4 Foundation (Accredited By PeopleCert/AXELOS) Includes Exam Voucher

    BY
    Simpliv Learning

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    Mode

    Online

    Fees

    $ 699 3499

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Video and Text Based

    Course and certificate fees

    Fees information
    $ 699  $3,499
    certificate availability

    Yes

    certificate providing authority

    Simpliv Learning

    The syllabus

    Introduction

    Introduction to the course
    • On completion of this lecture you will understand the structure of the course.
    Introduction to ITIL 4
    • On completion of this lecture you will understand the structure of ITIL 4.
    How to use your Exam Voucher
    • You will receive an email from PeopleCert (passport@peoplecert.org) with a Voucher Code in it.
    • To use your voucher:
      • Visit PeopleCert
      • Create your PEOPLECERT profile. If you already have one, please log in and select Register for an exam.
      • You will then see a screen like the one below.
      • Just copy the voucher code into the box and hit confirm.
      • Select the date and time you wish to sit the exam.
      • You will then receive an exam booking confirmation email from PeopleCert.
      • 15-30 minutes before the specified exam time (this will give you time to complete the admin) logon to the PeopleCert website and take your exam.
      • Good Luck.

    Key Concepts of Service Management

    Understanding Value, Providers and Consumers
    • On completion of this lecture you will be able to recall the definition of:
      • Customer
      • User
      • Service management
      • Sponsor
    • Describes the key concepts of creating value with services:
      • Organization
    Services, and Service Offerings and Relationships
    • Service offering
    • Service relationship management
    • Service provision
    • Service consumption
    Outcomes, Costs and Risk
    • Cost
    • Outcome
    • Output
    • Risk
    Utility and Warranty
    • On completion of this lecture you will be able to recall the definition of:
      • Utility
      • Warranty
    • Describe the key concepts of creating value with services:
      • Utility
      • Warranty
    Key Concepts of Service Management
    • This quiz tests your understanding of the key concepts of service management.
    • There are 5 marks in the exam on this part of the syllabus.

    Key Concepts of ITIL

    The Four Dimensions of Service Management
    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
    Organizations and People
    • Organizations and people
    Information and Technology
    • Information and Technology
    Partners and Suppliers
    • Partners and suppliers
    Value Streams and Processes
    • Value Streams and Processes
    External Factors
    • On completion of this lecture you will be able to describe the external factors affecting the four dimensions of service management.
    • NOTE - This is not part of the syllabus and not required for the exam.

    The ITIL Service Value System

    The ITIL Service Value System
    • On completion of this lesson you will understand the purpose and components of the ITIL service value system and be able to describe the ITIL service value system.

    The Service Value Chain

    The Service Value Chain
    • the interconnected nature of the service value chain and how this supports value streams.
    • the purpose of each value chain activity:
    • Plan
    • Improve
    • Engage
    • Design & transition
    • Obtain/build
    • Deliver & support

    The Guiding Principles

    Introduction to the Guiding Principles
    • On completion of this lecture you will be able to describe the nature and use of the guiding principles.
    Focus on Value
    • Explain the use of the Focus on Value guiding principle.
    Start where you are
    • Explain the use of the Start where you are guiding principle.
    Progress iteratively with feedback
    • Explain the use of the Progress iteratively with feedback guiding principle.
    Collaborate and promote visibility
    • Explain the use of the Collaborate and promote visibility guiding principle.
    Think and work holistically
    • Explain the use of the Think and work holistically guiding principle.
    Keep it simple and practical
    • Explain the use of the Keep it simple and practical guiding principle.
    Optimize and automate
    • Explain the use of the Optimize and automate guiding principle.
    Interaction of the guiding principles
    • On completion of this lecture you will be able to describe the interaction of the guiding principles.

    The ITIL Management Practices

    Introduction to the ITIL Management Practices
    • On completion of this lecture you will understand how the ITIL Management Practices support the Service Value System and understand the origins of the three types of practice.

    General Management Practices

    Continual Improvement Practice
    • recall the purpose of the Continual Improvement Practice
    • explain the Continual Improvement Management Practice in detail
    Continual Improvement Model
    • Explain the following the continual improvement model
    Information Security Management
    • On completion of this lecture you will be able to recall the purpose of the Information Security Practice.
    Relationship Management
    • On completion of this lecture you will be able to recall the purpose of the Relationship Management Practice.
    Supplier Management
    • On completion of this lecture you will be able to recall the purpose of the Supplier Management Practice.

    Service Management Practices

    Change Control
    • recall the purpose of the Change Control Practice
    • explain the Change Control Practice in detail
    Incident Management
    • recall the purpose of the Incident Management Practice
    • explain the Service Request Management Practice in detail
    IT Asset Management
    • On completion of this lecture you will be able to recall the purpose of the IT Asset Management Practice.
    Monitoring and Event Management
    • On completion of this lecture you will be able to recall the purpose of the Monitoring and Event Management Practice.
    Problem Management
    • recall the purpose of the Problem Management Practice
    • explain the Problem Management Practice in detail
    Release Management
    • On completion of this lecture you will be able to recall the purpose of the Release Management Practice.
    Service Configuration Management
    • On completion of this lecture you will be able to recall the purpose of the Service Configuration Management Practice.
    Service Desk
    • recall the purpose of the Service Desk Practice
    • explain the Service Desk Practice in detail
    Service Level Management
    • recall the purpose of the Service Level Management
    • explain the Service Level Management Practice in detail
    Service Request Management
    • recall the purpose of the Service Request Management
    • explain the Service Request Management Practice in detail

    Technical Management Practices

    Deployment Management
    • On completion of this lecture you will be able to recall the purpose of the Deployment Management Practice.

    Official ITIL® 4 Foundation Sample Exams

    Official ITIL® 4 Foundation Sample Exam 1
    • Please download the resources for this lecture:
      • The Official Axelos Sample Exam Paper 1
      • Answers and rationale for Sample Exam Paper 1
    • These files are PDF format.
    • You may need to save them to your device and rename them to:
      • EN_ITIL4_FND_2019_SamplePaper1_QuestionBk_v1.4.pdf
      • EN_ITIL4_FND_2019_SamplePaper1_Rationale_v1.6.pdf
    Official ITIL® 4 Foundation Sample Exam 2
    • Please download the resources for this lecture:
      • The Official Axelos Sample Exam Paper 2
      • Answers and rationale for Sample Exam Paper 2
    • These files are PDF format.
    • You may need to save them to your device and rename them to:
      • EN_ITIL4_FND_2019_SamplePaper2_QuestionBk_v1.2.pdf
      • EN_ITIL4_FND_2019_SamplePaper2_Rationale_v1.3.pdf
    ITIL®4 Foundation - Additional Downloads
    • ITIL® 4 Foundation Syllabus
    • ITIL® 4 Foundation Syllabus Glossary
    • ITIL® 4 Foundation Summary

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