Conflict Resolution

BY
State Bank of India via Edx

Join Conflict Resolution certification course to learn and apply techniques that effectively counter unhealthy conflicts and handle relationships with ease.

Lavel

Beginner

Mode

Online

Duration

5 Weeks

Fees

Free

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based
Learning efforts 1-3 Hours Per Week

Course overview

Conflict Resolution training is all about helping individuals combat uncertainty in life. In general, human beings crave attention and like to feel valued. Often, healthy/unhealthy conflicts may arise and can make them feel neglected or offended. This course will take the learners through unique perspectives that will equip them with the ability to handle any conflicts better.

The Conflict Resolution programme is spread over five weeks and is taught by experienced, working professionals from the State Bank of India (SBI). Individuals come across several complicated situations at home, workplace, family, in relationships, etc. Just like any other skill, conflict resolution cannot be honed in a day or two. The more you adapt to it, the better you get.

Conflicts are part and parcel of human lives, and they can be dealt with with expertise. The Conflict Resolution certification imparts the very knowledge of handling such unpredictable situations and maintaining relationships with its learners. This introductory programme in communications proffers a verified edX certificate undersigned by instructors from SBI.

There are 2 tracks of study which are called the Audit and Verified Track. The students have the provision to select any track and continue their studies. In the case of Audit tracks, candidates will get a time limit in which they will have to learn the course materials but in the case of Verified tracks, one will have an unlimited period in which they may complete the course.

The highlights

  • Experienced instructors from the State Bank of India
  • English video transcript
  • Sample YouTube video 
  • Shareable edX course
  • Situation-based case studies for a better understanding
  • English course instructions
  • Certificate (paid and shareable)
  • Self-paced with limited audit access
  • Free communications training
  • Five-week course
  • No prerequisites
  • 100% online
  • Introductory level course

Program offerings

  • Introductory level course
  • Five-week course
  • Self-paced free training
  • Sample youtube video
  • No prerequisites
  • 100% online
  • Shareable edx course and certificate (paid option)
  • Experienced instructors from the state bank of india

Course and certificate fees

Type of course

Free

  • There is a Conflict Resolution certification fee.
  • Certification entails a minimal price.

Conflict Resolution fee structure

Course

Fee

Conflict Resolution course fee

Free

Certificate

Rs 10,489  

certificate availability

Yes

certificate providing authority

State Bank of India

certificate fees

₹10,489

Who it is for

This Conflict resolution online course is ideal for anybody who wishes to rise up in their personal life/career by growing emotionally and mentally aware of the circumstances around.

What you will learn

Communication skills

After completing the Conflict Resolution online course, you will flaunt an unique personality with the following traits. 

  • Capability to understand the various levels and aspects of conflict
  • Understanding the necessity of conflict resolution
  • Assessing one’s self and the circumstances
  • Giving due importance to emotional intelligence and its effective applications
  • Learning effective communication techniques to avoid any mishaps
  • Applying motivational techniques in desirable situations

The syllabus

Module 1: Understanding the importance of Conflict Management and techniques of conflict resolution.

  • Positive and negative aspects of Conflict.
  • Concern for others and concern for self.

Module 2: Situational awareness, which requires Self-awareness as well as Emotional Intelligence as the key in understanding people, situations, and Interpersonal relationship.

  • Knowing your emotions and knowing emotions of others
  • Emotion management skills to balance emotions.

Module 3: Communication is a process by which two or more people exchange ideas, facts, feelings, information in ways that each gains a common understanding of the meaning, intent and use of messages.

  • Understanding the role of Communication in handling people and situations
  • Its effective usage for conflict resolution.

Module 4: Understanding the benefits of Motivation in Conflict Resolution:

  • Puts human resources into action, Improves level of efficiency of employees
  • Leads to achievement of organisational goals,
  • Leads to stability of work force and builds friendly relationships

Module 5: Negotiation for Conflict Resolution

  • Situational Analysis and Case Studies

Admission details

Step 1: Follow the link to check out the Conflict Resolution course by edX: https://www.edx.org/course/conflict-resolution. 

Step 2: Once you land on the course page, you can take a look at the sample video, instructor details, fee structure, syllabus etc., and opt for ‘Enrol’ after checking the information given. 

Step 3: To access the course, register on the edX website, or sign in.

Step 4: Complete the curriculum and if interested, make the edX fee payment to acquire the invaluable accreditation.


Filling the form

For Conflict Resolution course, you don’t have to fill any other form. Simply complete the online registration. You can use your Google, Facebook, etc., accounts to register or sign in with an edX account.

How it helps

After completing the Conflict Resolution certification course, learners will become adept in analysing and assessing circumstances at home, work etc. Not only will this knowledge help maintain the internal balance intact, but it also helps in fostering good relationships with people. The wise have proclaimed the seven main traits as the reason behind causing conflict, and this course supports its learners in sharpening their emotion management skills.

Given the current stress levels caused due to work, any situation must be handled with great sensibility and maturity. Conflict can alienate people, which might act as a roadblock to creativity and productivity. Thus, the effective resolution of conflicts will accelerate individuals' personal and professional growth.

Instructors

Mr Ramesh Nath Mishra
Assistant General Manager
State Bank of India

Other Masters

Ms Anuradha Akula
Chief Manager
State Bank of India

Other Bachelors

Mr Meher Charan Vandrangi
Assistant Manager
State Bank of India

Other Bachelors

FAQs

Which institution is providing the edX programme?

The program is being offered by one of the leading banking institutions of India, the State Bank of India.

What are the prerequisites to join the Conflict Resolution programme?

There are no minimum requirements to enrol for this programme.

Are there any exams to receive the edX course completion certificate?

No, there are no exams. The certification feature is a paid facility that can be unlocked by making the payment.

Will I receive any study materials?

No, the course material will be available online.

How do I find out if this course is the right fit for me?

For a brief introduction to the Conflict Resolution online course, you can take a look at the YouTube video here: https://www.edx.org/course/conflict-resolution. In addition, you can also go through the details present on the course page for greater understanding.

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