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    Crisis Response Management

    BY
    State Bank of India via Edx

    Brochure Enquire
    Lavel

    Intermediate

    Mode

    Online

    Duration

    5 Weeks

    Fees

    Free

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Video and Text Based
    Learning efforts 2-3 Hours Per Week

    Course and certificate fees

    Type of course

    Free

    certificate availability

    Yes

    certificate providing authority

    State Bank of India

    certificate fees

    ₹12,510

    The syllabus

    What is a crisis?

    Internal & External causes of crisis

    How to avoid and where to start after a crisis hits your business

    Two leadership disciplines to master

    Sustaining business performance during a crisis

    Stakeholder analysis: Managing key relationships affected by your company’s crisis and re-building trust

    Communications: Strategic messaging during crisis and managing the media

    Creating opportunity: Transitioning from reactive crisis management behaviors to proactive crisis leadership

    Instructors

    Mr Somashekhar Krishnamani

    Mr Somashekhar Krishnamani
    Faculty
    State Bank of India

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