Feedback : A Powerful Tool for Efficiency and Effectiveness

BY
State Bank of India via Edx

Lavel

Beginner

Mode

Online

Duration

4 Weeks

Fees

Free

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Video and Text Based
Learning efforts 2-4 Hours Per Week

Course and certificate fees

Type of course

Free

certificate availability

Yes

certificate providing authority

State Bank of India

certificate fees

₹12,510

The syllabus

Week 1

Module 1: Feedback essentials
  • 1.1 Understanding feedback: Art and science
  • 1.2 Ingredients of Feedback
  • 1.3 Feedback family (Content based, Purpose/Motive based)
  • 1.4 Evaluation questions
Module 2: 3 P’s of Feedback
  • 2.1 Purpose
  • 2.2 People
  • 2.3 Period
  • 2.4 Evaluation questions

Week 2

Module 3: Necessity of feedback
  • 3.1 Feedback for effectiveness
  • 3.2 Feedback of efficiency
  • 3.3 Feedback for relationship
  • 3.4 Evaluation questions

Week 3

Module 4: Reinventing the giver’s skills
  • 4.1 Self-test your feedback style
  • 4.2 From unstructured to structured feedback
  • 4.3 From confusing to enlightening feedback
  • 4.4 From extraneous to actionable feedback
  • 4.5 Evaluation questions

Week 4

Module 5: Discovering the receiver’s skills
  • 5.1 Developing a learner mindset
  • 5.2. Asking for feedback
  • 5.3 Behavioural pattern of receiver
  • 5.4 Listening for internalizing
  • 5.5 Action plan to realise your potential
  • 5.6 Evaluation questions
  • 5.7 Recapitalisation and conclusion

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