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    Professionalism, Grooming and Etiquette

    BY
    State Bank of India via Edx

    Brochure Enquire
    Lavel

    Beginner

    Mode

    Online

    Duration

    4 Weeks

    Fees

    Free

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Video and Text Based
    Learning efforts 1-3 Hours Per Week

    Course and certificate fees

    Type of course

    Free

    certificate availability

    Yes

    certificate providing authority

    State Bank of India

    certificate fees

    ₹8,312

    The syllabus

    Week 1: What is professionalism?

    • What makes a professional? (Traits)
    • How does the professional behave? (Skills)

    Week 2: Communication skills for professionals

    • Language skills: What’s the right word?
    • Body language
    • Listening skills
    • How to make presentations

    Week 3: Personal grooming essentials

    • Creating the first impression
    • What does the well dressed man wear?
    • What does the well dressed woman wear?
    • Personal hygiene and habits

    Week 4: Business Etiquette - I

    •  Social and business etiquette
    • Rules of introduction
    • Office etiquette
    • Meetings
    • Dining etiquette

    Week 5: Business Etiquette - II

    • Business cards
    • E-mail etiquette
    • Cell phone etiquette
    • Netiquette
    • Social networks
    • Webinars

    Instructors

    Mr Subrat Kumar Sundar Ray

    Mr Subrat Kumar Sundar Ray
    Deputy General Manager
    State Bank of India

    Diploma, Other Bachelors, Other Masters

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