Warranty, Spares Management and Return Material Authorisation

BY
TCS iON Digital Learning Hub

Learn the fundamentals of aftermarket services, as well as the concepts of warranties, returns, and spare management.

Mode

Online

Duration

1 Week

Fees

Free

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Learning efforts 2-3 Hours Per Week

Course overview

Return Management Authorisation, as the title indicates, corresponds to all acts linked to returns, reverse logistics, gatekeeping, and avoidance, and it is the first stage toward satisfying a customer's expectations on product support and services. Warranty, Spares Management, and Return Material Authorisation online course is meant to assist individuals in dealing with client complaints and compliments for the organization, with a focus on repairs and return management.

Warranty, Spares Management and Return Material Authorisation certification course is created by TCS iON, a business unit from Tata group which assists government organizations and institutions in their recruitment and admission process as well as provides digital courses for skill development. Warranty, Spares Management, and Return Material Authorisation online training course that includes more than 2 hours of lectures that focus on topics such as service level management, warranty management, spare management, and return material authorization.

The highlights

  • Certificate of completion
  • 1-week course
  • 2-3 hours effort
  • Self-paced course
  • Unlimited access
  • Accessible on mobile devices 

Program offerings

  • Certificate of completion
  • 1-week course
  • 2-3 hours effort
  • Self-paced course
  • English videos content
  • Unlimited access
  • Accessible on mobile devices

Course and certificate fees

Type of course

Free

certificate availability

Yes

certificate providing authority

TCS +1 more

Who it is for

What you will learn

Business management

After completing the Warranty, Spares Management, and Return Material Authorisation online certification, individuals will gain knowledge of aftermarket services offered by businesses as a trust-building strategy. Individuals will obtain a fundamental understanding of Service Level Management concepts (SLA). Individuals will also study warranty management, return management, warranty and claim management systems, and spare management.

The syllabus

01 Module - Aftermarket Service

  • Definition and Positioning

02 Module - Service Level Management

  • Process
  • Value
  • Activities and Objectives

03 Module - Returns and Warranty Management

  • Returns Definition
  • Reverse Logistics Cycle
  • Returns Management High Level Process 
  • Warranty and Utility Definition
  • Warranty Management Process
  • Warranty and Claim Management System

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