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    IT Service Management Mastery: A Strategic 3-Step Guide

    BY
    Udemy

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    Mode

    Online

    Fees

    ₹ 499 799

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Video and Text Based

    Course and certificate fees

    Fees information
    ₹ 499  ₹799
    certificate availability

    Yes

    certificate providing authority

    Udemy

    The syllabus

    Information for IT Service Management Exams and IT Certifications

    • Info for IT Service Management Exams
    • 3 Tips to Get More Value Out of this Course
    • The 3-pass approach for IT Service Management exams
    • What's on IT Service Management exams?

    Service Management & Service Lifecycle

    • Service Management
    • The Service Lifecycle

    Processes, Functions and Characteristics

    • Processes and Functions and the 4 characteristics of functions
    • Process, Roles and Maturity Levels of Processes
    • A dive into Functions and Processes

    The 5 Core Functions

    • 1st Function - Service Desk
    • 2nd Function - Technical Management
    • 3rd Function - Application Management
    • 4th Function - IT Operations Control
    • 5th Function - Facilities Management

    The RACI Model, Service Strategy and Service Portfolio Management

    • The RACI Model
    • Service Strategy
    • Concepts and Models
    • Service Strategy and Service Portfolio Management

    Demand Management and IT Financial Management

    • Demand Management and IT Financial Management

    Bonus Lecture

    • Bonus Lecture

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